[Barry]

Sure thing – and if it crops up again (when/if you do make the jump) please just let us know and we can take another look.

[Barry]

Great – there’s definitely going to be a period of adjustment for us all as a lot has changed, but, hopefully it will soon be plain sailing 🙂

[Barry]

Hi Tony, take a look at our updated Themer’s Guide first of all (as the directory and file naming conventions have changed somewhat):

https://theeventscalendar.com/support/documentation/events-calendar-themers-guide/

Basically though you have a choice between editing tribe-events/single-event.php and rearranging elements, or possibly and alternatively you may be able to accomplish this by clever use of actions and filters from within your theme’s functions.php file (if you’re comfortable with that).

[Barry]

You should – ideally – be able to update from the plugin panel. If that isn’t happening then you may need to download them afresh and update manually.

Before you do that though you could also try visiting Dashboard > Updates (as this can trigger an extra check for available updates) and/or check that your licences are indeed still in place and valid.

Again if that doesn’t help though I’m afraid the best and fastest course of action would be to handle it manually – and please accept our apologies for the inconvenience if so as you ought not to have to do that.

[Barry]

Thanks for bearing with me. Let me summarize what is happening first of all:

• You are (I’m assuming) using the Default Page Template – selected from within Events > Settings > Display and, conventionally, the page template will house just one piece of content – a page – and therefore they are typically designed to display the post title once, usually at the top
• Since you are using it to (potentially) display a list of lots of different posts, albeit they happen to be events, we need to be able to print out lots of different titles. For that reason The Events Calendar plays a “trick” in that it sets the page title to an empty string – it then populates the page content with events (and of course each event can have its own title, independent of what the page template allows for)
• Without this you wouldn’t be able to effectively use the default page template. What’s perhaps unusual about your theme is that if it finds the page title is empty it substitutes the page permalink. A page, in the normal WordPress sense, hasn’t actually loaded however hence the strange nature of what is being displayed (example.com/?page_id=-9999)

So that gives the background of what’s happening. What we need of course is a workaround.

• You could switch to using the Default Events Template and, if necessary, customize it so that it meshes nicely with your theme
• If you want to keep using the Default Page Template then you could try adding this snippet to your theme’s functions.php file (noting that, per iFeature instructions, it ought to be done from within a child theme)
• Or indeed you could do a few other things such as overriding and adapting your theme’s content.php template – but I’ll leave it to you to investigate other options if the above aren’t acceptable

Does that help at all?

[Barry]

Hi Gordon – the fact that Events Calendar PRO and WooTickets are out of synch is probably the important thing here.

They will not work properly (and if you visit the plugin management page you should, ideally, see “nag” messages to this effect) unless they are all upgraded to the relevant latest versions. So right now, for instance, an up-to-date set of our plugins might look like:

* The Events Calendar 3.0
* WooTickets 3.0
* Events Calendar PRO 3.0.1

I’m afraid other combinations – particularly where one of more of the above are still 1.x or 2.x releases – will not mesh very nicely.

Does that help?

[Barry]

All our widgets have effectively been rewritten, so yes you would need to re-establish those now that you have upgraded using the most recent versions.

I’m sorry to hear that you lost the geolocation data on existing events – hopefully that is relatively easy to restore by resaving your venues (though I fully appreciate that is an inconvenient step that should really be unnecessary).

[Barry]

Hi Gordon,

Regarding the related events can you refer to the second post in this thread which contains instructions to remove those?

For the previous and next event links, could you try adding this snippet of code to your theme functions.php file – that should remove them.

Last but perhaps most importantly, would you be able to share a screenshot of your ticket settings or if it’s easier enumerate them here? It could also be worth making a minor change such as setting the start sale date back one day and resaving.

[Barry]

Hi hcpbwa, so just to confirm you are all sorted here?

I believe it should work as you described, even on a multisite installation … but the main thing is you have figured it out. I’ll certainly pass on a note to revise the instructions or otherwise look at this aspect of the plugin’s functionality.

[Barry]

Hmm, I seem to get a 404 not found error when I follow that link.

I think, unfortunately, there may be a limit to what we can do here. My recollection is that we don’t support pathinfo style permalinks as it can lead to challenges like this and the overwhelming majority of users are unaffected.

Can you tell me what web server is in use here – is it IIS?

[Barry]

Hi Chris,

You can remove the venue meta data with a piece of code like this (which you could add to your theme’s functions.php file):

http://pastebin.com/e1SaA1en

It is, essentially, the same as the code I provided you with in this thread – but tweaked to remove only the venue data.

Does that help?

[Barry]

It sounds like your theme already supports featured images, so there isn’t really a piece of code I can provide in that case.

What I wonder is if your theme (or even another plugin) is somehow stopping featured images from being applied to any post types except a handful such as regular WordPress posts: can you try switching temporarily to a default theme and see if that restores featured images within the event editor?

We could then focus on finding a solution.

[Barry]

Great, thanks!

I’m afraid I’m out of time today but I’ll take a look at this tomorrow morning.

Thanks for your patience 🙂

[Barry]

Great – thanks for posting back with this 🙂

[Barry]

I’m not sure why this upgrade would have triggered the WP E-Commerce related error (is it possible you updated other items at the same time?) but would suggest reaching out to them for assistance there.

The remaining errors relate to your theme: it looks like one of your templates – page-cal.php – is trying to load a template from the 2.x version of our plugin. That template doesn’t exist in 3.0 so that is one part of the puzzle here and, if you made that customization yourself, you would now need to revise it.

Alternatively if that is the theme author’s work, or a customization you requested from a third-party developer, it’s probably worth getting in touch with them for advice.

Re-uploading fresh copies of The Events Calendar 3.0 is unlikely to help here since (with the exception of the first issue) these are in a sense “valid” errors, where it is simply a result of the customization not keeping up with the latest generation of our code.

I hope that gives some idea of what might be happening here – of course if you need any further help or clarification just let me know.

[Author]

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