[Barry]

Hi Kandace,

I’m sorry you are facing this again – can we start with some basic troubleshooting steps:

• Please ensure you are using the latest versions of our plugins
• Deactivate all other plugins
• Switch to a default and unmodified theme – Twenty Twelve is a great choice for this
• Check and see if the same problem still occurs

Can you confirm what the results of that test are?

Thanks!

[Barry]

Hi Stefan – we’re always happy to help, but please remember we like to keep to one issue per thread! Let’s deal with the first issue here in this thread – for anything else, please create new threads as needed. Thanks!

1 in the widget in the list view is the date in the format: Januar 31 @ 18:30, I would have liked so: 31. Januar@18:30
the same also in the monthly calendar

If your WordPress date setting is already set to use your preferred format then we can add a little piece of code to your theme’s functions.php file to make The Events Calendar follow suit.

Try adding this snippet and let me know if that works, both in the widget and single events, etc.

Does that help?

[Barry]

Hi Nick,

You can order by post date by steting up a filter on tribe_events_query_posts_orderby (in fact you could order the result set pretty much anyway you like, not just by post date, using this approach). Remember to remove the filter once you’re done.

Does that help?

[Barry]

Yes that’s possible but isn’t directly facilitated by the plugin. Depending on how deeply you need to integrate the custom fields into the order process (and if the information needs to be visible on the attendee page etc) this may or may not be a sizeable task – but either way I’m afraid it is beyond the scope of what we can assist with on the forum.

However, we’d certainly welcome this as a feature request (or please add your support to a suitable existing request).

Thanks!

[Barry]

One of our devs actually picked up on this very issue and you’ll be pleased to know a fix is in the works as the specific edit_tribe_venues and edit_tribe_organizers capabilities should be sufficient for this purpose (but currently are not).

I’ll add this forum to the ticket (on our internal issue tracker) so we can post back here with an update once we have a better idea as to when the fix will roll out.

I’m sorry for the inconvenience – but it should be resolved shortly. At this point do you have any further questions relating to this issue?

[Barry]

Certainly:

• Event fields
  • event_name
  • event_description
  • event_start_date
  • event_start_time
  • event_end_date
  • event_end_time
  • event_all_day
  • event_venue_name
  • event_organizer_name
  • event_show_map_link
  • event_show_map
  • event_cost
  • event_phone
  • event_category
  • event_hide
• Venue fields
  • venue_name
  • venue_country
  • venue_address
  • venue_address2
  • venue_city
  • venue_state
  • venue_zip
  • venue_phone
• Organizer fields
  • organizer_name
  • organizer_email
  • organizer_website
  • organizer_phone

Does that help?

[Barry]

When a ticket has a certain number of stock available, it should prevent more than that being added to the cart in one go, but it doesn’t. For example, if only two tickets are available, the customer can still add 3 or any other number of tickets and successfully checkout.

Unfortunately you are hitting a bug in the system. A check is made to determine if stock is available, but it doesn’t actual check how much is available. This is clearly a pretty big oversight and we’ll do our best to fix it as quickly as we can.

Another issue is after clicking add to cart and being redirected, if the page is then refreshed, the same quantity of items that had just been added to the cart are added to the cart again, and each time that page is refreshed.

Again, I’m very sorry, but you are hitting a bug. We’ve had to deviate from the normal add-to-cart mechanism EDD uses to facilitate ticket purchases and unfortunately this is a further oversight on that level.

Finally, is it also possible to have separate add to cart buttons for each “ticket” and is it also possible to have this work via ajax?

Definitely possible and that could bring it closer into line with our other ticketing solutions. However we do also need to some extent go with the flow of the underlying ecommerce engine (EDD in this instance) so I’m not sure if we would implement this as a future feature or not,  but please do post a feature request and we’ll certainly consider it.

With regards to the bugs, we’ll certainly get to work on those and will endeavour to update this thread as progress is made.

Thanks for your support and once again please accept our apologies.

[Barry]

Hi!

Since you don’t support inserting the calendar into the a page, I thought I would use the list widget and modify it to show like photo view, and then insert that into the frontpage.

Awesome idea!

However I would like it to break horizontally after each event, and not just continue vertically.

Right now it looks to me as if they are tiled horizontally, something like:

event | event | event

Do you mean you want it something more like the following?

event
event
event

If so it’s certainly possible – each event looks like it is contained in an article.slide_entry element and these are floated to the left, so you could either unfloat them or else set each subsequent item to clear left floats. It really boils down to a CSS problem (unless you choose to solve it by some other means) and we can’t unfortunately do this for you, but you will find lots of helpful resources on the web generally to learn more CSS and on our end we have the following resources which – the Themer’s Guide in particular – can guide you through safely customizing our views.

• Themer’s Guide
• Tutorials
• Technical Docs

I hope that helps!

[Barry]

Hi!

Our client would like to have the name of the event link to an external site to register. Essentially using just the calendar feature. We don’t need any event details on our site.

This is definitely possible and certainly the Additional Fields feature of PRO would be helpful in setting up a new field containing a destination URL. However, please do be aware you would still need to do some amount of customization to achieve this goal and a good working knowledge of WordPress development would be required.

Or, if that is not possible, when you click into an event from the date, you get to a page with a short description. In that description the hyperlink I added to the content does not show. Only when you click ‘find out more’ do you then get the hyperlink. This is 2-3 clicks that we don’t need.

So it sounds like you are describing a facet of automatically generated post excerpts – this isn’t a “bug” but simply the way WordPress works. If you don’t provide a hand crafted excerpt when writing your event the shortened excerpt is generated automatically. For a number of reasons markup is stripped out of this – but you can certainly workaround this either by customizing the templates to use the complete post content or by putting in place your own custom logic for handling excerpts.

Does that answer your questions?

[Barry]

Hi Gordon,

I’m sorry you’re having problems here.

Can I ask you to deactivate all other plugins and switch to a default, unmodified theme and see if this problem persists?

Thanks!

[Barry]

Hi!

1. Does the Pro version support “Include Events in Main Blog Loop?” I see it as a setting in the free plugin version but I dont see it specifically in the pro version

Events Calendar PRO builds on The Events Calendar, it doesn’t replace it. So the same core functions like this one will still be available.

2. Does enabling this function literally mean that posts of type “post” and posts of type “tribeevents” (or whatever the post type for the events calender is called) show on the main blog page, integrated in some way shape or form?

Exactly.

3. Does the “Front page displays” > “your latest posts” setting at http://url/wp-admin/options-reading.php include the events on the front page if events in main loop is enabled? What happens when event dates pass? Do they stop showing up in the main loop (FYI – if they do NOT stop showing up? Thats a suggestion for 3.5, a check box like “Dont display past events in main loop”)?

If your main blog loop is set to show on the front page, and you have also enabled showing events in the main blog loop, then yes – events will be included on the front page. When events pass they simply move further down the blog stream, as happens with regular posts. We definitely appreciate the suggestion for a new setting though and would encourage you to post it on our UserVoice page.

4. Do events integrated into the loop look like a normal non-event post w look/feel as dictated by the template, including featured image? Or is special formatting implied on the front page (the event page itself I assume looks like the various tribe event screen shots Ive seen on your homepage…Im talking about the look/feel on the front / latest post page.

They will be laid out by your theme, so the look and feel will be dictated by it rather than by our plugin. Try it out and see!

5. Whats the post order on the front page for events if they are included in the main blog loop? Can I force events to be chronological order on the front page? Can I force past events NOT to be displayed on the home page (is that a function somewhere in the settings like “don’t display past events”?

You can certainly change the ordering, but familiarity with WordPress development and WordPress queries in general would be required. By default, events are ordered reverse chronologically by start date – so future events first, past events last.

I hope that answers your questions!

[Barry]

Hi @shoutweb,

You should be able to find a licenses tab in the settings screen at Events → Settings and can enter the license key in there (that should automatically result in the URL being updated on our server here at tri.be).

Does that help?

[Barry]

Hi antonio47,

Great question!

The short answer is yes, you can set an event to recur and never end.

The more complete answer is, each recurring instance has a corresponding entry in the database and for reasons of efficiency it would not be a great idea to generate many hundreds of thousands of entries. Instead, we define a sort of “buffer period” around the event. It works a bit like this:

• Suppose you create an event starting today and recurring every week, forever
• The plugin generates 2 years worth of those events (so the last instance initially generated would be 31 January 2016, for example)
• It intelligently takes care of ensuring there are always 2 years worth of events in advance of today’s date, so without any further work on your part you will find this time next year that another year’s worth of events have magically been generated, taking us up to January 2017
• On the flip side, a clean up period is also defined (of 6 months) and so there will never be more than 6 months worth of past events

This effectively gives the illusion of an endless succession of events that suffices for most purposes. The actual buffer period can of course be changed if those defaults (6 months in the past, 2 years in the future) do not suit your particular use case.

I hope that gives you the information you need – and please don’t hesitate to let me know if you have any further questions here.

Thanks!

[Barry]

Hi Jason,

Thanks for contacting us!

Yes: our WooCommerce Tickets product is sold independently of WooCommerce which itself is currently available free of charge on the wordpress.org plugin directory.

Right now licenses are indeed annual in nature and typically we do offer a renewal discount, but as you’ll appreciate I can’t actually guarantee that that will remain the case.

I hope that answers your questions but let me know if I can help with anything else.

Thanks!

[Barry]

Anything is possible and that sounds like an interesting idea – however it’s definitely something that would if I’m understanding you correctly count as an advanced customization. Beyond pointing you to the following hopeful resources I’m afraid there’s not much assistance we can give for a customization of this scale:

• Themer’s Guide
• Tutorials
• Technical Docs

Sounds like a neat concept though and if you find a means of achieving this and want to share a link with the community to show what’s possible that would be awesome 🙂

Good luck!

[Author]

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