[Barry]

Please note this thread will no longer be monitored by staff – if you need further assistance, please create a new thread 🙂

[Barry]

Please note this thread will no longer be monitored by staff – if you need further assistance, please create a new thread 🙂

[Barry]

Please note it will no longer be monitored by staff.

[Barry]

Closing this thread: please note it will no longer be monitored by staff.

[Barry]

Hi – interesting idea!

The best starting place for a customization like this is our Themer’s Guide which covers the basics of safely overriding and customizing our templates. You’re probably also going to want to dig into our tribe_get_events() function (and a solid understanding of how WP_Query works would be an added bonus).

I wish you luck – let me know how you get on 🙂

[Barry]

Hi – I’m sorry you’re hitting difficulties.

It should still work just as it did – is it possible you have some customizations in place? Can you confirm which Tweet are you referring to?

[Barry]

Yes: that should still be feasible. Please do ensure you use the latest version of the cleanup plugin as available in this post:

https://theeventscalendar.com/release-events-calendar-pro-3-5-2-hotfix/

Let me know if that helps!

[Barry]

I don’t see why not – can you try adding a short snippet like this to your theme’s functions.php file?

add_filter( 'tribe_events_filter_values', 'reorder_category_filter_list', 10, 2 );

function reorder_category_filter_list( $list, $slug ) {
	if ( 'eventcategory' !== $slug ) return $list;
	usort( $list, 'custom_cat_filter_sort' );
	return $list;
}

function custom_cat_filter_sort( $p, $q ) {
	$slug_p = $p['data']['slug'];
	$slug_q = $q['data']['slug'];

	if ( $slug_p > $slug_q ) return 1;
	if ( $slug_q > $slug_p ) return -1;
	return 0;
}

Does that help?

[Barry]

Hmm, I can see what you mean – I’m sorry for the inconvenience.

Is it possible you have some template overrides in place in relation to Community Events that may no longer be compatible with our most recent versions? If so, can you try temporarily removing them?

Since I’m unable to replicate this locally though I do suspect that if the problem isn’t with an outdated template override it is probably a conflict – so running through our standard troubleshooting steps (deactivating all other plugins except for The Events Calendar, Community Events and optionally Events Calendar PRO – all of which should be up-to-date – and reverting to a default, completely unmodified theme like Twenty Thirteen) is definitely the next logical step.

Let me know how you get on 🙂

[Barry]

Sure – so you could either set this up within your theme, as part of the functions.php file or another file which is included from there (or, perhaps preferably, as a standalone plugin). We can’t guide you through that, but there are plenty of resources especially within the WordPress Codex to get you started on the right foot 🙂

From there the idea would be to take a look at any of the existing filters that live in the-events-calendar-filterbar/lib/filters/* and use them as a blueprint for your own filter: note that they all extend from TribeEventsFilter (itself defined in the-events-calendar-filterbar/lib/tribe-filter.class.php) which takes care of many tasks common to most Filter Bar filters – including registration.

You will of course need to instantiate your new class and ensure the TribeEventsFilter constructor still runs to take advantage of this.

It’s definitely a more advanced topic than we can guide you through here, but I hope that at least gives you some avenues to explore.

Thanks!

[Barry]

Hi!

After submitting the order, I check the stock on the event page and it does say, for example, 3 tickets purchased, but it adds 3 tickets to the number of tickets available. Say there is a 25 ticket limit on the event, I enter 3 manually as a new order, so the inventory is updated to say 3 tickets sold out of 28 tickets. Can you help me figure out how to do this properly? Maybe I am missing something…

So the short answer is that manual adjustment of the inventory is required here.

This isn’t really something WooCommerce Tickets enforces but rather is a facet of WooCommerce itself. If you manually create an order (or indeed manually amend one/cancel one) then you are responsible for manually adjusting inventory levels to compensate – so in this case the best approach is to reduce the available stock by the appropriate amount.

This may seem counter-intuitive but there is some logic behind it: for instance, when cancelling a shipped product it isn’t a given that a physical item will be returned to stock. Conversely, in a virtual product context – such as with tickets, there may be a nominal capacity for a venue but in reality you find you are able to allocate an extra ticket to a special guest.

What I would really like is to be able to enter three names and emails for each of the manually entered tickets. Let me know if there is a way to accomplish this currently, and please point me in the right direction if not.

Right now there is no built-in mechanism for this, I’m afraid. Attendee-specific information is a popular request and we’re investigating it – in the meantime you’re definitely welcome to add your support by upvoting the idea here.

Thanks!

[Barry]

Hi – that could definitely be the case – but can you confirm how you are enforcing SSL on the cart page – is this via a customization of your own? I wasn’t aware of WooCommerce having a setting to enforce SSL on the cart page itself (but if we’ve missed something here we’d love to take a look at how we might address it).

Thanks!

[Barry]

Hi – sorry you’re hitting difficulties.

The events currently on my calendar are visible to logged in members only. However, I’m logged in and I see nothing in the widget.

Can you confirm how you’re handling this? Are you simply setting the visibility of these events to private?

[Barry]

Hi!

I’d love to take a peek – but for whatever reason if I visit …/clientview and then navigate to …/blog I still see the same “Website on its way” page. Can you confirm the steps required to see this?

Thanks!

[Barry]

Hi!

Sorry you’ve experienced difficulties.

Orders must be marked as complete before the tickets are dispatched and, quite often, this must be done manually. Can you confirm what the status of the orders in question is? Normally you can find this out by looking at the WooCommerce Orders admin page (and opening up a specific order if necessary).

If they haven’t been marked as complete then that is probably the problem.

Let me know how you get on!

[Author]

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