[Barry]

Hi! It’s been a while so I will now close out this thread (it will no longer be monitored by staff). Of course, if we can help with anything else please don’t hesitate to create new threads as needed. Thanks!

[Barry]

Hi! It’s been a while so I will now close out this thread (it will no longer be monitored by staff). Of course, if we can help with anything else please don’t hesitate to create new threads as needed. Thanks!

[Barry]

Hi! It’s been a while so I will now close out this thread (it will no longer be monitored by staff). Of course, if we can help with anything else please don’t hesitate to create new threads as needed. Thanks!

[Barry]

Thank you: please bear with me a little longer.

I still can’t replicate but that may be human error on my part – so I’m going to ask a colleague to take a look in case I’m simply missing the obvious. As we’re coming off a holiday weekend there may be a slight delay before someone next updates the thread (just because we often have a larger number of unaddressed threads than normal to deal with after long weekends) – but get back to you we will 🙂

Thanks for your continued support and patience.

[Barry]

Hi Peter,

Thanks for the IP addresses.

At the moment we are looking at setting a best estimated time to start but when you dont have an end time showing the system currently sets the same time so you see two lots of the same time?

Just for the avoidance of doubt, do you mean start and end dates as opposed to start and end times?

When I view your upcoming events list I can indeed see that the start date and end dates are both displayed even though they are the same – this is also true within single event pages – is that the actual problem here?

If so, it looks like it may be a consequence of some customization work (the final HTML doesn’t look quite like what our plugin would normally generate) and in fact the div.meta-table element I see within single event pages is not something that would normally be present.

To confirm: is the problem only in relation to the event date within those customized sections of the templates? Or, if not, can you point me to a specific example?

Thanks!

 

[Barry]

… Just to add, on the back of the point about caching – visiting the Permalink Settings screen and resaving them may be worth a shot as it can trigger a rebuild of the .htaccess file (assuming that is in use in your hosting environment – of course, it may not be).

Thanks again!

[Barry]

OK, I’m unclear why you feel the questions are “inane” but thanks for taking the time to answer them even so.

Honestly, your replies are sounding increasingly hostile. All we want to do is build up a full picture of the scenario and that may take a little back-and-forth – but that’s just the nature of things.

I also understand you want fast support – but this is the speed we operate at and this is the sort of style in which we deliver support: if that isn’t meeting your requirements perhaps it would be better to discuss alternative avenues such as a refund so you can invest in a plugin with a level of support that will better suit your needs?

If so, please do email us at pro (at) tri (dot) be with a link to this thread and a copy of your purchase receipt. If you’d rather focus on the problem at hand we’ll be happy to move ahead with that but, please, let’s avoid the sniping.

Yes. We use Hyper Cache or WP Fastest Cache. So? As I mentioned, the problem persists WITHOUT ANY plugin being activated at all, and with WP’s default theme too. So let’s get over this question now.

Please understand that it’s very hard to know exactly how technical a given user’s knowledge is – so perhaps you’ve already covered this – but some users are unaware that the effects of caching can persist even after it has been deactivated (since the .htaccess file may have been modified and there may still be cached files present – meaning they may still be used – and/or the sunrise.php drop-in may not have been removed when it was deactivated).

Now we know that you did indeed have a couple of caching plugins in place, can I ask you to repeat the initial troubleshooting steps – deactivating all other plugins and switching to a default, unmodified theme – with caching disabled and completely removed? The author of each caching plugin can advise you on the steps required or indeed you can hopefully find docs to help with this on their site.

Of course, if you have indeed already covered this then that’s fine – but I would like to ensure this isn’t the problem, or at least contributing to difficulties when troubleshooting by obscuring the true state of things.

Also, the issue of events being created in chronologically messed up order…that’s independent of anything else.

OK. So for this problem (the order of events in the admin environment) which is, as you say, independent of anything else, please create a new thread – as we do try to stick to one issue per thread – and one of the team will be only too happy to help.

Last but not least, I wanted you to know that I will be out-of-office for a few days and this thread will quite likely be reassigned to another team member: particularly as we are coming off the end of a holiday weekend that might mean there’s a further slight delay – please do accept our apologies on that count

[Barry]

No problem, glad it’s all sorted 🙂

[Barry]

Please read through the Themer’s Guide linked to in my last reply 🙂

Normally we recommend setting up a custom tribe-events.css stylesheet which would live at a path something like this:

wp-content/themes/your_theme/tribe-events/tribe-events.css

You could add the above CSS rules in there. Does that help?

[Barry]

So, I am going to reach out to WpEngine to see if they can shed some light on the 502 Error

That’s a good idea, especially if it is only occurring in that environment (perhaps they can point you to an error log or otherwise help).

I found that to retrieve the meta for a post you do the following (so simple its stupid):
http://testeditor.wpengine.com/wp-json/posts/470/meta

…

But when that is put in I keep getting a 403 Forbidden Error. Thoughts?

I’m not sure, but I’d start by exploring if this is a general issue with the JSON API plugin (does it happen for regular posts with post meta data, or just events) and go from there. Perhaps it’s intentional where the user/agent is accessing the API without having authenticated?

 

 

 

[Barry]

No problem – I’ll leave this thread open a few days longer just in case you have any follow-up questions. Hopefully you find the seat of the problem 🙂

[Barry]

http://hfca.staging.wpengine.com/wp-json/posts?type=tribe_events
I get a 502 Bad Gateway. That would lead me to believe there is some sort of incompatibility, correct?

I’m not sure, perhaps something else is conflicting – can you inspect the server error log and check for any pertinent errors … and does this occur in an otherwise default environment (with just the JSON API plugin, our core and PRO plugins and a default, unmodified WordPress theme such as Twenty Thirteen)?

The structure of your URLs interests me – have you further customized things/changed the routing or have you extended the plugin with new controllers of your own? Forgetting the API base for the moment, shouldn’t the latter half of that URL you provided be:

…/get-posts/?post_type=tribe_events

It certainly works for me when I test it locally, but I’m basically just using an “out of the box” configuration which may not be identical to your own.

Is it possible that I have too many events, or something of that nature?

Not impossible, but if so might it be worth setting an additional count parameter in your URL query? Though, as it looks like this defaults to 10, I’m not sure why it would be a problem.

 

[Barry]

How strange, it works for me (testing in an otherwise “plain vanilla” environment with just our plugins and the Twenty Thirteen theme) and does so whether I use your snippet above or below the theme’s own main loop.

Is it possible your theme or a plugin you are using might actually be conflicting somehow, perhaps by filtering on the post_link hook or something of that order?

[Barry]

My pleasure – happy to help 🙂

I’ll go ahead and close this thread since it sounds like you’re all sorted – of course if we can help with anything else please don’t hesitate to create new threads as needed and one of the team will be only too happy to assist.

Last but not least, if you had a moment to spare we’d love to hear from you if you were able to leave a few words on our plugin review page – thanks again!

[Barry]

Thanks for the kind words, that is very much appreciated.

I’m sorry to hear the solution I proposed broke the layout, though – I’m not sure why that would be (it seems to work nicely in a default theme like Twenty Thirteen for instance) but, just to be safe, here are two alternatives you could try:

1. Instead of leaving your custom month/nav.php template empty you might try adding these two lines:

<?php do_action( 'tribe_events_before_nav' ) ?>
<?php do_action( 'tribe_events_after_nav' ) ?>

2. If that doesn’t help, you could remove your custom template (or temporarily rename it to something like __nav.php so the plugin cannot find it) and then set up a custom tribe-events.css stylesheet instead. This would also live in your theme’s tribe-events directory, so the path would be something like:

wp-content/themes/YOUR_THEME/tribe-events/tribe-events.css

Within that you could add the following rule:

.tribe-events-sub-nav { display: none }

Which is an alternative way of hiding it.

I hope one of those gets you a little closer and avoids breaking your layout – but just let me know if not.

Thanks!

[Author]

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