[Barry]

I’m afraid we don’t have a single file you can upload to test out every eventuality – but this sample CSV file could give you a head start even so. The CSV importer doesn’t currently support every possible feature (featured images and recurrence for example) so you’d still have a little work to do, but I hope it helps 🙂

[Barry]

OK – so just replace the_permalink() with echo tribe_get_event_website_url() … does that work for you?

[Barry]

Would it be possible for you to share a database dump? Tools like phpMyAdmin provide export facilities and that might allow me to see and replicate this issue.

Though you cannot upload files here directly you could either upload the dump to your existing site or else to a service like Dropbox and share the URL (via a private reply if you prefer).

Is that possible here?

Thanks!

[Barry]

Hi Barry, You and I tried that back in July

We did try something very like that, yes.

So to summarize where we’re at: yesterday I logged in to your test site and deactivated everything except for our plugins and configured Community Events to block access to the dashboard. Even with this in place I was and am able to login without difficulty (so long as I use the …/wp-login.php URL).

Just for the avoidance of any doubt I also asked a colleague to test out the same thing from a completely different device and browser … and he too was able to login successfully.

With that in mind, it seems to me that our plugins are behaving as expected and if there is a problem it is likely to be the result of a conflict.

I do understand that you tried some similar steps in July without success – but can you confirm in relation to your test site, as it currently is, if you are seeing the same thing as I’ve described above?

[Barry]

Thanks.

So if you view the test site as it currently is, with only The Events Calendar, Community Events and a default theme running (and configured to block admin access to all four listed user roles) you should find that you can nonetheless login by visiting:

yoursite.com/test/wp-login.php

(Of course you would need to use the actual domain name) … with the credentials you provided it is then possible to login and access the admin environment.

Can you confirm you are seeing the same thing? This seems to suggest there is indeed a conflict, rather than there being a problem with our plugins.

[Barry]

Thanks for sharing those details 🙂

Since this is a test site, can you deactivate all other plugins and switch to a default theme – so we have a clean environment to work in (if you’d rather I do this that’s fine too – please just confirm that I have your permission to do so and that you have made, and know how to restore, a backup of the site).

Thanks!

[Barry]

Hi!

It looks like there is some sort of conflict, possibly because your theme or another plugin is also using the Google Maps API. The first step here is to figure out if it is indeed your theme that is doing this or if it is a plugin (and determine which plugin if so).

Would it be possible for you to run through our standard troubleshooting steps and try to determine this?

Thanks!

[Barry]

Hi kellymarie2001,

Thanks for checking back in 🙂

I was able to replicate the issue – it’s not in the plugins or in the theme.
The problem started immediately after I started messing with the Community plugin settings – I’m 99% sure it’s the selection “Block access to WordPress dashboard” that’s causing the problem.

Can you confirm what your settings are exactly? Which roles are blocked?

If you are testing this on something other than your live site, would it be possible for you to share the URL (via private reply if you prefer) so I can take a look?

Hmmmm…me thinks I smell a blow off here…you know for some of us theres not enough time…probably the majority of us…how many it take to make a crowd here?

We certainly don’t want to blow you off – but, as before, we do ask that you create a topic of your own. It can become very confusing when multiple users post in the same thread and are at a different stage in the troubleshooting process.

You are of course more than welcome to monitor this thread – and if the circumstances are identical to those of the original poster (kellymarie2001) then any resolution to the problem should of course carry over to your own sites.

Thanks!

[Barry]

Hi!

You should be able to find a list of venues by navigating to the Events → Venues admin screen – then simply edit the venue in question.  Does that work, or is there a reason it does not (are you unable to find that menu entry for instance)?

Thanks!

[Barry]

Hi – great question!

One approach would be to set up a custom form, something like this, for each scenario:

<form action="/events/community/add" method="post">
    <input type="hidden" name="post_title" value="Some custom text" />
    <input type="submit" value="Add your event!" />
</form>

Note how I’m setting the post_title (and for the description you would use post_description). The downside is that this requires you set up a form – adding those same variables to the URL query, as in the article you referenced, won’t work here.

Would the form-based approach be viable? If not (and I realize it may not be if you want to share a link via email, etc) you could still use a URL query based approach but would need to do an extra step and map the query parameters to posted fields.

Does that help?

[Barry]

That’s an interesting range of differences, I’m not completely sure what the difference would be.

I see you are using some plugins that embed OpenGraph data, though, like Shareaholic. Would you be able to run a few tests and basically go through our standard troubleshooting steps and see how the events carry across to Facebook under default conditions, in case your theme isn’t amenable to this sort of thing (or in case Shareaholic or another plugin is getting in the way)?

Let me know how you get on.

[Barry]

Hi SR,

1) I have couple events (to be imported) that will not have end times (they’re TBD). What is the best way to treat this in the Event Calendar Pro?

When you prepare your CSV data, make the end time the same as the start time 🙂

2) Some of my events have multiple pricing structure. What is the best way to deal with that? Create extra price fields? but I don’t want to have those blank fields displayed if no multiple prices are used on an event.

If you set up these additional fields as text fields, for example, then if for a particular event they are left empty they will not display. Let’s say you create an additional field called “Family Pricing” – if this doesn’t apply to a certain event, just don’t populate it. If it does, and you enter some text like “50% off” (or whatever) then it will display.

Does that help?

[Barry]

No problem, I’m really glad you got things sorted 🙂

I’ll go ahead and close this thread – but if we can help with anything else please don’t hesitate to open new threads as needed and one of the team will be only too happy to assist.

Last but not least, we’re always interested in hearing your thoughts on The Events Calendar over on our review page, so if you have a moment to spare and wanted to share some thoughts on how your experience has been we’d love to hear from you. Thanks again!

[Barry]

Excellent, I’m glad it worked out 🙂

With that in mind and since it’s been quite a while since your last update (@game123) I’ll go ahead and close this thread – as ever if we can help anyone with any further issues please don’t hesitate to create new threads as needed – thanks again!

[Barry]

You can definitely override our templates and add additional fields as needed – if you need any more specific guidance please do break your question out into a fresh thread (as we try hard to stick to one-issue-per-thread) and one of the team will be only too happy to help 🙂

Remember also to read through our Themer’s Guide which covers most of the basics for this sort of modification.

Thanks again!

[Author]

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