[Barry]

Hi there: I took a look but I’m not seeing anything called Bubble Bash – have they already been removed?

Would it be possible to create a test site and try to replicate there? That way you could leave the impacted events live without disrupting your real site – it would also allow you to run through our standard troubleshooting steps (and, similarly, avoid impacting your live site).

Is that viable?

[Barry]

Awesome 🙂

I’ll go ahead and close this thread in that case – but we’ll do our best to reopen and post an update once we make some progress with this bug. In the meantime, if anything else crops up, please don’t hesitate to post new threads as needed and one of the team will be happy to help.

Last but not least, if you have a moment to spare we’d love to hear your thoughts on The Events Calendar over on our plugin review page – thanks again!

[Barry]

Ah, now I understand! Thanks for clarifying 🙂

That’s definitely a bug on our side and I’ll log an issue to get it fixed. In the interim, can you try adding this code to your theme’s functions.php file and see if it helps?

add_filter( 'wootickets_ticket_email_subject', 'wootix_fix_subject_sitetitle_encoding' );

function wootix_fix_subject_sitetitle_encoding( $subject ) {
	$find = get_option( 'blogname' );
	$replace = wp_specialchars_decode( $find, ENT_QUOTES );
	return str_replace( $find, $replace, $subject );
}

[Barry]

Ah, I see – thanks for clarifying.

So what you could do is make a template override – this process is described in our Themer’s Guide:

tri.be/support/documentation/events-calendar-themers-guide/

In this case you would probably want to grab a copy of:

wootickets/views/wootickets/tickets.php

Then place your copy in:

your-theme/tribe-events/wootickets/tickets.php

From there, simply find this line:

<h2><?php _e( 'Tickets', 'tribe-wootickets' ) ?></h2>

Change it to:

<h2>Rain Barrels</h2>

Does that help?

[Barry]

No problem, I’m glad we got to the bottom of it!

I’ll go ahead and close this thread but if we can help with anything else please don’t hesitate to create a new thread and one of the team will be only too happy to assist 🙂

Last but not least, if you have a moment to spare we’d love to hear from you over on our plugin review page: thanks again!

[Barry]

Awesome, glad that worked 🙂

I’ll go ahead and close out this thread but of course if we can assist with anything else please don’t hesitate to open a new thread and one of the team will be only too happy to help.

Also, if you have a moment to spare, we’d love to hear from you over on our plugin review page – thanks again!

[Barry]

Hi there webquest:

I’m sorry you’ve hit difficulties but thanks for taking the time to report this.

I’ll definitely log this as it’s clearly a bug – in the meantime, though, could you try adding this snippet to your theme’s functions.php file and see if that helps?

Thanks!

[Barry]

(…please also note that we have a private reply facility, to make it easier to share confidential information such as logins)

[Barry]

Hi – I’m sorry you’re experiencing difficulties.

That plugin isn’t freely available and the URL you shared when you opened this thread requires a username and password – so, unfortunately, I can’t see the problem.

Is there anyway you could provide access in case any clues or hints as to the problem are apparent within single event pages, etc?

Thanks!

[Barry]

Hi there Martin,

Right now it looks like Google Calendar only supports iCal and XML – so I’m afraid our CSV Importer isn’t going to be of use with this one, at least not directly.

You could however get hold of the calendar data in iCal format and convert it to CSV format from there – and it could even be that there are some existing tools that might help you to do just that, though I’m afraid I’ve got no specific recommendations at this time.

Does that help/clarify things?

[Barry]

Hi the jleff,

I’m not too sure I’m grasping the problem: can’t you just name your tickets appropriately when you create them? You can assign any name you like to the actual ticket products and so could include a reference to the specific event within the ticket name.

Would that work here?

 

[Barry]

Hi – I’m sorry you are experiencing difficulties.

When I visit your site though I can reach the main events page at http://www.theepiphanyschool.com/events/ without difficulty. Similarly, the actual (RSS) feed seems functional http://www.theepiphanyschool.com/events/feed/ … can you confirm if this is still a problem and how I can see it?

Thanks!

[Barry]

For sure: we did actually just release 3.8.1, so if you’re able to give it a shot that would be awesome.

[Barry]

Yes – there’s a default which varies according to the version of PHP that is installed. If you’ve got a fairly up-to-date version of PHP that default would typically be 128M.

Can I ask who your host is and what sort of traffic your site is receiving? Are you using a VPS or can you point me to a page detailing the sort of hosting package you have in place?

…but did still consume a lot according to the resource stats from the hosting tools.

So what is the baseline usage with just WordPress and a default theme with no plugins running as compared to just The Events Calendar running? Am I correct in thinking this is a measurement of peak usage within a certain timeframe?

[Barry]

OK. Honestly, I find it hard to believe this is truly a result of our plugins – especially if all you have is 2 events and 2 venues – but we’re definitely open to exploring this in more depth.

My resource limits for physical memory are 2048MB and are being pushed to the max as well as CPU usage.

So that sounds like the total amount of memory available to your server. That is quite different from the PHP memory_limit, though, which is a setting that can be used to help cap the amount of memory consumed in each request and typically would be far lower.

Can you confirm/ask your host if you are unsure?

YES, I’ve deactivated all other plugins to check for a plugin conflict.
YES, I’ve reverted to the 2011 default WordPress theme (with other plugins still deactivated) to check for a theme conflict.

You noted running through the above steps and we appreciate you taking the time to do that. Just for the avoidance of any doubt, though, can you confirm you still hit these problems with nothing else activated?

It just seems really quite odd that you’d hit such extreme problems with so few events, when we know from experience plenty of users have far more events and are successfully running their sites on even quite modest hosting packages (not to dismiss your findings by any means – but just to highlight that this is sounding pretty atypical).

[Author]

Posts