[Barry]

Hi hicct: I’m sorry we missed your question.

We don’t deliver technical support here on the pre-sales forum, I’m afraid, but if you’d like to login and post in our PRO forum we’d be happy to help you 🙂

[Barry]

Our pleasure: I’ll close this thread out but if we can help with anything else please don’t hesitate to create new threads as needed.

Thanks again!

[Barry]

I don’t think there’s too much more we can do to assist in this case (though, as before, we are planning on changing this behaviour sometime soon) and will go ahead and close this thread.

If we can help with anything else, though, please don’t hesitate to create a new thread and one of the team will be only too happy to help.

Thanks!

[Barry]

Hi! Just checking in to see how you are getting on 🙂

[Barry]

Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!

[Barry]

Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!

[Barry]

Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!

[Barry]

Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!

[Barry]

I’m sorry for the frustration, crash6711.

I realize also I may have misread your opening post: I formed the impression you had exhausted most of the tools and options available but on re-reading I see you may not have tried our official fix for this problem, which is this duplicate cleanup plugin.

We posted this when 3.5.2 was released but perhaps you missed it (and of course I didn’t highlight it’s existence to you, which is my fault entirely).

If you haven’t already done so, can you try using that plugin (following the steps in the blog post I linked to) and see if it helps? Please be aware it may need to be run multiple times if you have a very large number of duplicates.

I hope that helps and apologies once again for the confusion.

[Barry]

Scratch that i got it to work. thank you sorry for the frustration.

@held2gether: no worries – glad it’s working 🙂

I nearly give up. I added the code, I’ve tried a few things and can at best get it to download something, after messing around with EDD download settings, adding images (it might just have bee trying to download the image) came up as print ticket.htm failed – server problem.

@junglistnetwork: so I’m a bit unclear about the problem you are facing.

In the simplest scenario – an event with one or more EDD Tickets – do you mean that the customer is still unable to download the tickets? What exactly are you/they seeing? Can you provide the actual error message, if there is one?

Thanks!

 

[Barry]

Hi junglistnetwork: there are a few places you might add it, but people often find their theme’s functions.php file the easiest for fixes like this.

[Barry]

Hi proimpact,

Sorry to hear you’re hitting difficulties.

Can you confirm what the other plugin is and have you reached out to the plugin author about this? Could you ask them if they are firing the wp_insert_post action from within their own code and what/how many arguments they are passing if so?

Thanks!

[Barry]

Hi J,

Some great questions there.

I just can’t figure out how to give access to the event managers to check-in users for only their event. I don’t want to give them access to all of WP admin just one event.

Granting admin access to users but restricting them to only a subset of posts in a specific post type (ie, their events plus the matching attendee lists) is possible but would be a fairly advanced customization and I’m afraid we can’t assist with that here on the support forums.

Also, can we have option to automatically send attendee list by email either after END SALE time or XX hours before event. I don’t want to have to remember to do it every time

That’s a really interesting idea and could be a useful feature for sure – right now though, short of writing a set of snippets to handle this, there is no built-in mechanism that will do this.

I definitely see the utility of it, though. If you want to, please do post this on our UserVoice channel – which is where we gather feature requests – and similarly so for the first item.

A benefit to posting feature requests in that way is that others can comment on and upvote your ideas, giving us a much better sense of how much demand there might be for this (though, of course, we’re open to any good ideas – it’s not just a question of popularity).

Do remember to search for similar existing ideas which you in turn might upvote!

Thanks 🙂

 

[Barry]

Sure – however, as before, there are no other tools we can suggest to assist with this. You might consider doing it by crafting some SQL and running them directly against your database, though.

If you want to give this a try then, of course, please do take the time to backup your database and make yourself aware of how to restore that backup before you begin.

DELETE FROM wp_posts WHERE post_type = 'tribe_events';

The above query gives the basic form for removing all event posts – but you may need to tweak it slightly if you see that your database tables use something other than the wp_ prefix, for instance.

That will leave a lot of orphaned post meta entries which, though not harmful, would ideally also be tidied up. You might use something like this to handle that (note that is will tidy all orphaned post meta data, not merely that which belonged to events):

DELETE FROM wp_postmeta 
WHERE post_id NOT IN (
    SELECT ID FROM wp_posts 
    WHERE ID = post_id
);

This approach should also leave your calendar settings intact, ready for you to start rebuilding event content.

Again, please do take the time to make a backup and ideally perform a dry run on a duplicate database if you can.

Good luck!

[Barry]

Hi Dave,

Unfortunately we don’t have any other official tools at our disposal that we can offer you.

I happen to be the author of Event Rocket but it’s actually an unofficial project I run in my own time and we can’t offer support for that here.

Even so, I’m surprised to hear it fails like this for you – and wonder if something else is actually conflicting with it and so preventing it from continuing to work away. So, temporarily deactivating everything but Event Rocket and then trying to use the cleanup tool could be one avenue.

Definitely feel free to hit me up in the Event Rocket forum (on wordpress.org) if you need more help on that count and I’ll assist as best I can and as time allows 🙂

Alternatively, WP CLI could be worth a look. I appreciate not everyone has a hosting environment available that makes it viable to install this very useful tool – but it could, potentially, offer you an alternative means of dealing with this issue.

Would either of those be worth investigation?

[Author]

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