Help Desk

Pre-Sales Questions

Ask a Question
    •  
    • Comments
    • Updated
    • Solved Closed
      not sure if non-profit application was received

      Posted by: Daina
      Most Recent by: Support Droid on 2015/08/13 at 7:05am

      I submitted an application for non-profit status consideration a couple of times. I heard back from Leah once when the attachment did not go through but since then I’ve re-submitted once in mid June 2015 and again July 23rd and haven’t heard back.…

    • 4
    • 8/13/15
    • Solved Closed
      Multiple Stripe Accounts

      Posted by: Jacob Jacobson
      Most Recent by: Support Droid on 2015/08/13 at 7:05am

      Can it handle multiple stripe accounts? I’m building a website for a church and the youth group and women’s group and other groups each have their own stripe account. Can this be supported?

    • 3
    • 8/13/15
    • Solved Closed
      EDD Tickets

      Posted by: karenlawr
      Most Recent by: Support Droid on 2015/08/13 at 7:05am

      I purchased EDD Tickets about a year ago. Is there an annual fee to renew this or how does that work? I noticed there are different options now than when I purchased. Thanks!

    • 3
    • 8/13/15
    • Solved Closed
      Buy Now

      Posted by: Joe
      Most Recent by: Support Droid on 2015/08/13 at 7:05am

      Hi: I’ve searched around your forums, but can’t seem to understand how best to add a BUY NOW button/option when using the Events Calendar plugin. Do I need Ticket Pro and would that automatically add a BUY NOW for each event? Thanks

    • 3
    • 8/13/15
    • Solved Closed
      Executive Director

      Posted by: Sarah Meikle
      Most Recent by: Support Droid on 2015/08/12 at 7:05am

      Do you give any discounts or free upgrades to 501(c)3 Non-Profit organizations? We are a small service dog organization and could really use the ability to have reoccurring events (Events Calendar Pro) and Facebook Events (to avoid having to duplicate events…

    • 3
    • 8/12/15
    • Solved Closed
      Adobe Connect

      Posted by: Stepan
      Most Recent by: Support Droid on 2015/08/12 at 7:05am

      Hi, Tell me, please, is there a possibility to sell webinars from adobe connect using your plugin? We need an online lessons system, where users can book lessons at certain days and certain time. So we need a system that will allow user to book lesson, pay fo…

    • 3
    • 8/12/15
    • Solved Closed
      Tickets for WooCommerce

      Posted by: Aimee
      Most Recent by: Support Droid on 2015/08/12 at 7:05am

      Hi, I am interested in buying the Tickets for WooCommerce plugin. You mention that you support the default payment options and also the payment gateway options on the WooCommerce website. Our customer wants to use this plugin http://www.sellxed.com/shop/en/wo…

    • 3
    • 8/12/15
    • Solved Closed
      what if I change website

      Posted by: Corrado
      Most Recent by: Support Droid on 2015/08/12 at 7:05am

      Hello there, I wish to know if I buy the paid version of your plugin, I will use for few weeks maybe a month in the development server environment (online, will be a folder in http://www.corradoprever.com/test/) then I will move it on the real environment (a…

    • 3
    • 8/12/15
    • Solved Closed
      The Events Calendar German Translation

      Posted by: Chris
      Most Recent by: Support Droid on 2015/08/12 at 7:05am

      Hello from Hamburg! There is a mistake in German translation of “« All %s” The translation says “« Alle %sen” – You should remove the last two letters “en”. The German translation should be “«…

    • 3
    • 8/12/15
    • Solved Closed
      Non-profit discount?

      Posted by: Johan Linder
      Most Recent by: Support Droid on 2015/08/12 at 7:05am

      Hi Btw: I tried to click the suggested links when I entered the topic, but wasn’t able to click any. Here’s my question: I support a non-profit website for a table-tennis club. They used to list upcoming matches and tournaments with the help of a …

    • 3
    • 8/12/15
    • Solved Closed
      Refunding add-ons for a non-profit?

      Posted by: Annika Jermyn
      Most Recent by: George on 2015/08/11 at 9:48am

      Hey I’m designing a website for a non-profit, so I applied for the free add-ons. I’m in quite a rush though, and I know it takes a while for you guys to process those requests, so if I paid for the add-ons now, would it be possible to be refunded …

    • 4
    • 8/11/15
    • Solved Closed
      Staff only details

      Posted by: Special view for staff
      Most Recent by: Support Droid on 2015/08/11 at 7:05am

      Is it possible to post an event, and have some of the information visible only to staff? We do a lot of events, and I’d like to post the set-up information for the staff to see on the calendar, but not have it visible to the public. Is there a way (Spec…

    • 3
    • 8/11/15
    • Solved Closed
      Can you use community events in combination with event ticketing?

      Posted by: Roger Walker-Arnott
      Most Recent by: Support Droid on 2015/08/11 at 7:05am

      Hi, If I purchase community events & woo commerce ticketing will the two allow me to have a system where event managers can add their own events and charge for tickets? Further to that, would it be possible to configure it so that event managers can use…

    • 3
    • 8/11/15
    • Solved Closed
      Date Ranges in Events Widget

      Posted by: Claire
      Most Recent by: Support Droid on 2015/08/11 at 7:05am

      Hi, Our news website currently features an events widget on our homepage and landing pages, and a separate page houses the full calendar. We have not been able to edit our current widget so that it excludes events with wide date ranges. The problem arises w…

    • 3
    • 8/11/15
    • Solved Closed
      Accept Payment with Card Reader?

      Posted by: Tim Morris
      Most Recent by: Support Droid on 2015/08/11 at 7:05am

      Howdy, I am planning on using the Easy Digital Downloads Ticket plugin. I am curious if your plugin gives an option to accept manual payments at the event itself via a card reader? I will probably be using PayPal Pro or Stripe. Thanks, Tim Morris

    • 3
    • 8/11/15
    • Solved Closed
      PRE-SALES QUESTION – Customization of the module.

      Posted by: Mario
      Most Recent by: Support Droid on 2015/08/11 at 7:05am

      Been taking your module for a test drive in our site. One very important glitch we’ve found for our particular area of the world. Google maps is terribly inaccurate in our region, often steering people to the wrong location. We’ve found that lat a…

    • 3
    • 8/11/15
    • Solved Closed
      what do i need ?

      Posted by: Patrick
      Most Recent by: Support Droid on 2015/08/11 at 7:05am

      Hello ! I tried the free version of you pretty cool calendar and i found out that i need to order PRO Version to do recurring Events. So i need the free version and the PRO Version installed, or is the pro Version working without the free version ? Is sozot…

    • 3
    • 8/11/15
    • Solved Closed
      Multiple Dates

      Posted by: Joe jenkins
      Most Recent by: Support Droid on 2015/08/11 at 7:05am

      Hi, I am looking for a way to do something with my event and wondered if Woocommerce Tickets would do it. I have 6 days of films during a film festival. I have 100 seats per day and want to be able to have users buy either a ticket for a single day or for th…

    • 3
    • 8/11/15
    • Solved Closed
      Wrong date showing on related events

      Posted by: Natalie
      Most Recent by: Support Droid on 2015/08/11 at 7:05am

      Hi The wrong date is showing in the related event links at the bottom of each single event. It is showing the publish date rather than the actual event date. Ideally I would like to turn off related events completely as I can’t understand how it is mat…

    • 5
    • 8/11/15
    • Solved Closed
      How to build a site with Age and Tour Date

      Posted by: David
      Most Recent by: Support Droid on 2015/08/11 at 7:05am

      Hello, I’m a developer, building a site for a client who needs functionality beyond what WooCommerce by itself is capable of (I was told by WooThemes support that Woocommerce cannot not do what my client needs). My client sells tours (events) and the tours …

    • 3
    • 8/11/15
    • Solved Closed
      Unclaimed Tickets Custom Report (SALES vs REDEMPTION)

      Posted by: E
      Most Recent by: Support Droid on 2015/08/11 at 7:05am

      We use the ticket system to sell online tickets. We sell bunch of tickets everyday. In the reporting we can see ticket sales, but is there a way to build a report that shows the tickets that have not been redeemed. The perfect reporting would be instead of Sa…

    • 3
    • 8/11/15
    • Solved Closed
      View calendar Sun-Sat, instead of Mon-Sun?

      Posted by: Ashley
      Most Recent by: Brian on 2015/08/10 at 7:55am

      The month-view calendar is displaying Monday – Sunday (with the weekend days together at the end of the week). Is there a way to have it display Sunday – Saturday (with the weekend days split)? Thanks!

    • 3
    • 8/10/15
    • Solved Closed
      Try to make the buy but says coupon does not exist

      Posted by: Dias
      Most Recent by: George on 2015/08/09 at 4:42pm

      Hi, I had completed a survey and received a 25% coupon. However I did not had the opportunity to buy it until today because the website was still under construction. Today I’ve tried to make the buy and the system says that the coupon does not exist. Ca…

    • 2
    • 8/9/15
    • Solved Closed
      Non Profit-Application Status

      Posted by: John
      Most Recent by: Brian on 2015/08/09 at 9:25am

      Hi there, Our non-profit organization (Community Haven) submitted an application back on 2/11 and we’re still yet to hear back from anyone. Can you please let me know what additional information you need from us in order to proceed? We’d really li…

    • 4
    • 8/9/15
    • Solved Closed
      Canvas Issues

      Posted by: James Musgrave
      Most Recent by: Support Droid on 2015/08/08 at 7:05am

      Please don’t make me ditch the Canvas theme! I got it running just the way I want it and your event calendar is pretty much what I want to get happening but there are a few issues. 1. no comments. If I hook back across to Twenty Fifteen I can see the …

    • 12
    • 8/8/15
    • Solved Closed
      shortcodes

      Posted by: Dane
      Most Recent by: Support Droid on 2015/08/08 at 7:05am

      Hi, Is there a short code available to display the calendar on an existing web page? I really don’t want to have to change the link of my client’s Schedule page on his business site. Love the plug-in, but a short code would be very helpful. Tha…

    • 5
    • 8/8/15
    • Solved Closed
      can tickets be standalone?

      Posted by: jarrod
      Most Recent by: Support Droid on 2015/08/08 at 7:05am

      i am wondering if i can use the woocommerce tickets add on without the events calendar or do you need to have both?

    • 3
    • 8/8/15
    • Solved Closed
      Events calendar and wootickets

      Posted by: Elizabeth Martinez
      Most Recent by: Support Droid on 2015/08/08 at 7:05am

      someone mentioned/recommended to me to combine Events Calendar, Wootickets, and Woocommerce — to accomplish what I need to do – below is the situation: I have a non-profit organization that holds classes – their class registration is a littl…

    • 3
    • 8/8/15
    • Solved Closed
      WPML Multi Themes

      Posted by: Farhad
      Most Recent by: Support Droid on 2015/08/08 at 7:05am

      Hi there, I really need to make your plugins work as multi-lingual. Do you have any idea, If I use “WPML Multi Themes” to use different theme for each language, is there any issue with translation and compatibility of your plugins such as pro, com…

    • 7
    • 8/8/15
    • Solved Closed
      Same training, choice of dates

      Posted by: Gwyneth Moss
      Most Recent by: George on 2015/08/07 at 10:08am

      I teach courses which have Part One and Part Two. Each has multiple dates. So Part One will have dates in Sept, Oct, Nov and more next year and similarly for Part Two Can I set up the two courses displaying a choice of dates? People are looking for the cour…

    • 2
    • 8/7/15
    • Solved Closed
      Facebook events, changes in events

      Posted by: Dirk
      Most Recent by: Support Droid on 2015/08/07 at 7:05am

      Hi all, Before we buy the Facebook events plugin we would like to know what happens if someone changes the time/venue/price etc. in a Facebook event and the plugin loads the event again. We ofcourse hope the event is changed and we don’t end up with mul…

    • 5
    • 8/7/15
    • Solved Closed
      Booking Time Slot Functionality

      Posted by: Michael do Carmo
      Most Recent by: Support Droid on 2015/08/07 at 7:05am

      Good Day, Nice plugin – just need a question answered to make sure it meets my requirements before I purchase for my client: My client needs this for helicopter rides he sells at events. The rides run every 15 or 20 minutes, and each ride has 4 seats availa…

    • 3
    • 8/7/15
    • Solved Closed
      WooCommerce Tickets plugin issue

      Posted by: Debora
      Most Recent by: Support Droid on 2015/08/07 at 7:05am

      Hi, I am working on a website that someone else built (using their own custom theme – very basic), trying to add ticket functionality to the Event Calendar. I went with WooCommerce Tickets but it was causing the white screen of death (although the gener…

    • 10
    • 8/7/15
    • Solved Closed
      Ticke with variable time slot

      Posted by: Flo Murnig
      Most Recent by: Support Droid on 2015/08/07 at 7:05am

      Hello, Is itpossible to createtickets where the customer can choose the time of the event? It will be used for schools which can book a gym room when ever they need it during the day. For example: If the room is booked is booked by a school between 2pm to 4pm…

    • 3
    • 8/7/15
    • Solved Closed
      COMMUNITY EVENTS Question

      Posted by: Damian
      Most Recent by: Support Droid on 2015/08/07 at 7:05am

      Hi, I have a customer that have a page with events calendar We tested on dev before push on prod. dev: http://www.musicaenfoco.com/agenda/categoria/agenda/ prod: http://bsasenfoco.com/agenda/categoria/agenda/ 1. Question: With personal license is enought to …

    • 3
    • 8/7/15
    • Solved Closed
      Page Templates

      Posted by: Wayne Harris
      Most Recent by: Support Droid on 2015/08/07 at 7:05am

      Hi, We are interested in purchasing your events calendar pro plugin. We would like to have anonymous free users & paid members. Is it possible to have 2 different event page templates for anonymous vs members, where the members template has extra fields?…

    • 3
    • 8/7/15
    • Solved Closed
      BuddyPress GROUP Integration

      Posted by: Juno
      Most Recent by: Support Droid on 2015/08/07 at 7:05am

      Hello Guys, I really wanna use ECP for my new project however I need to know if I could create a specific calendar for each GROUP inside BuddyPress. This is another plugin that I can do that, but they don’t have recurring events and venues. https://prem…

    • 3
    • 8/7/15
    • Solved Closed
      Different venues Different events

      Posted by: Amanda
      Most Recent by: Support Droid on 2015/08/07 at 7:05am

      Hi I have a client with a hotel business, that has 4 different venues/bars with different events playing all the time, some recurring. Will Events Calendar Pro allow for this?

    • 3
    • 8/7/15
    • Solved Closed
      Events sorting order

      Posted by: Darren
      Most Recent by: Support Droid on 2015/08/07 at 7:05am

      Will the new update allow for events to be sorted by “event date” currently, my understanding is that each event is put in order by publish date. Thanks for your help. Darren

    • 3
    • 8/7/15
    • Solved Closed
      New Unlimited License

      Posted by: Anthony D’Arco
      Most Recent by: Support Droid on 2015/08/06 at 7:05am

      I have several developer licenses currently active (and have been for years — since the CodyCanyon Days), I want to upgrade, but I have two problems: 1. I noticed I am getting a discount, but I wasn’t sure if that discount was temporary or not. If…

    • 3
    • 8/6/15
    • Solved Closed
      501c3 pro version

      Posted by: Wendy
      Most Recent by: Brian on 2015/08/05 at 6:28pm

      Hello, We’ve got our 510c3 application in, but it will take time to go through. Can we pay now and switch to nonprofit status when it comes through? Thanks, Wendy

    • 2
    • 8/5/15
    • Solved Closed
      Colour code the categories

      Posted by: David
      Most Recent by: Geoff on 2015/08/05 at 3:47pm

      I need to color code the deferent categories, can this be done as easily as with All in One cal? David

    • 2
    • 8/5/15