[Jonathan Goldford]

Hi Brian,

Has there been any update on this? Are we able to upgrade the plugins using the WordPress admin at this point?

Thanks.

Jonathan

[Jonathan Goldford]

Thanks Brian. We’ll wait to update until you have the issue resolved.

[Jonathan Goldford]

Sorry, we actually had to revert to an old version of the paid plugins since we ran into issues with the update. Once that’s fixed we’ll update the plugins so you can have a look.

Jonathan

[Jonathan Goldford]

We received this same error when trying to upgrade to version 4.1. It looks like what’s happening is that the plugin folder names are changing within wp-content/plugins, which is causing that error to appear and the plugins to deactivate. Here are the new folder names we’re seeing:

The Events Calendar PRO – theeventscalendar.compu_request_pluginevents-calendar-proversion4.1pu_get_download1pue_active_version4.0-UQBxdS
The Events Calendar: Community Events – theeventscalendar.compu_request_pluginevents-communityversion4.1pu_get_download1pue_active_version4.0-bmdo7V

We also had to revert our site back to a previous version. Please let us know when this is fixed.

Jonathan

[Jonathan Goldford]

This reply is private.

[Jonathan Goldford]

Hi Brook,

We updated the plugin to 4.0.6 and unfortunately, even though the changelog said the bug was fixed, the date is still being reset when errors exist. Are you all able to see that if you test on your end?

And no need to test on the site we provided since we implemented our fix again after we saw it still wasn’t working for us.

Thanks.

Jonathan

[Jonathan Goldford]

No problem Brook. Thanks for letting me know and we’ll look out for the update.

Jonathan

[Jonathan Goldford]

Hey Geoff,

Based on the blog post at https://theeventscalendar.com/release-the-events-calendar-4-0-7-premium-add-ons/ it looks like you released a fix for this in your most recent update, but when I try to update it doesn’t show that 4.0.6 is available. I also checked the download screen on my account with the same result. Any suggestions?

Thanks.

Jonathan

[Jonathan Goldford]

Thanks George. I updated the plugins and unfortunately, no luck. Please let me know if you hear anything from the developers.

Have a good one.

Jonathan

[Jonathan Goldford]

That’s great to hear Geoff. Thanks a ton for letting me know.

Jonathan

[Jonathan Goldford]

Hi George,

I wanted to check in to see if there’s been any update on this issue, and whether you all can give us an ETA on when a developer might be able to look at it.

Thanks a ton.

Jonathan

[Jonathan Goldford]

Thanks again for being so upfront and for the detailed notes about how your versioning works. Let me know what you and the developer find or if you have any questions.

[Jonathan Goldford]

Hi George,

I really appreciate the honesty and the time you took to respond. It means a lot considering how many of these I’m sure you have to write on a regular basis. You all seem committed to tackling bugs more quickly moving forward, and we’re excited to see the new processes in action.
————————–
In regards to the duplicate organizer bug, it’s so odd because we are using a default theme and have all plugins turned off except for:

– The Events Calendar (v4.0.5)
– The Events Calendar PRO (v4.0.5)
– The Events Calendar: Community Events (v4.0.4)

The only thing that seems potentially strange is that the Community Events plugin is still on version 4.0.4. Is that the correct version?

Thanks again for the help.

Jonathan

[Jonathan Goldford]

This reply is private.

[Jonathan Goldford]

Sounds good Josh. I’ll keep checking in on a regular basis.

Jonathan

• This reply was modified 10 years, 2 months ago by Jonathan Goldford.

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