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I’m glad you were able to find the cause Cliff. When I removed the default state I still saw the issue, but I’m hoping that may have been caching. Is it possible for you to keep this ticket open until a solution has been implemented so we’re made aware?
Jonathan
Wired ImpactUnfortunately, I know it’s not reCAPTCHA since I’m having this issue while logged in, and the reCAPTCHA doesn’t show up when logged in.
Thanks for getting back to us Brook. I’m sorry to say that this is still not fixed. When we submit the form with errors the Organizer fields duplicate each time we submit it. Please see the attached screenshot. We are running the following Events Calendar plugin versions:
– The Events Calendar: 4.1.4
– The Events Calendar PRO: 4.1.3
– The Events Calendar: Community Events: 4.1.2I’m hoping we’re wrong about this, but if not this is infuriating. We’ve had tickets open for months and a number of times we were told this was fixed and it hasn’t been. We’ve also had a number of tickets closed with no resolution. Please tell us what we can do to resolve this.
Jonathan
Wired ImpactHi George,
Thanks for getting back so quick on this and getting this in front of the developers. I’m going to open a ticket with WP Engine and look at testing the GOVERNOR option and see what comes about. I’ll reply back once I’ve heard from WPE and tested the option.
Thanks again!
Casey
Hi Cliff,
Thanks a bunch for getting back. This ticket and the other one are two separate issues. This issue here is when you submit with errors, the Organizer fields start duplicating. The other issue deal with with the date changing back to day when you submit with errors.
So both issues arise when submitting with errors, but the resulting behavior after submitting is different.
For the duplicated organizer fields, here’s a screenshot of that resulting behavior: https://nimbus.everhelper.me/client/notes/share/385166/inrtown6m7g1w4ufavhw
So we’re seeing an issue if you submit an event with an error, such as leaving out the title or description, the Organizer Details fields show up twice when the form reloads. The result is what you can see in the screenshot.
Thanks again for the reply and looking into these!
Casey
That’s great news Geoff and thanks again for working with me on it! So just to confirm, you plan to fix both the date reset and the duplicate organizer bugs in your next release? And if so, do you have any idea of when that would be?
I just want to make sure I can communicate these things to our client.
Jonathan
Hi Geoff,
Thanks for the quick response again. In regards to the screenshot, the only difference I see is the category display. That may be caused by the fact that we’re using subcategories, which seems to cause the layout to change slightly. Did you see something else that didn’t look the same to you?
As far as the layout, the Events Template dropdown reads “Default Events Template”. I also searched through the theme files for calendar-layout.php and got nothing. Is there somewhere else I should be looking?
I did notice today that the issue only seems to show up when I’m not logged in. Have you tested without being logged in? The most visible difference between the form at that point is the reCAPTCHA that shows up when not logged in.
Thanks again for working so hard to help us get this figured out. Let me know if there is anything else I can do.
Jonathan
