Rob

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Viewing 15 posts - 811 through 825 (of 4,107 total)
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  • in reply to: Events URL slug not working #27283
    Rob
    Member

    Hey Robert. Thanks for the note here. On this end, my guess is this could just be a matter of needing to flush your permalinks. Can you try just going into the Settings -> Permalinks page for the overall WP site; resaving that page (without necessarily making any changes); and testing the problem again to see if it persists?

    9 times out of 10 on issues such as this, the permalink flush is all it takes to get things squared away. Let me know if that’s not the case, though.

    in reply to: Disapointed in Support #27265
    Rob
    Member

    Thanks Roberto! I received the email here and will be looking into this over the next few days; expect a response no later than Monday. Cheers.

    in reply to: Event Details Not Showing Up? #27244
    Rob
    Member

    Checking in once more here, Matt. Can we close this thread out? Just want to check before I act…let me know!

    in reply to: Events Calendar works, Pro doesn't #27243
    Rob
    Member

    Hey Brad. Since it’s the end of the week and we’re cleaning out inactive threads here, I’m going to mark this closed (as it has been more than a week). If you come back and find this is still an issue, just shoot me an email (pro /a/ tri.be) with a link to this thread and I’ll re-open it for you. Thanks.

    in reply to: Cannot save certain recurring events #27208
    Rob
    Member

    Hi all. I just wanted to chime in here now that we’ve all discussed this internally, and cleared up a few points of confusion. There are two distinct issues at play here:

    1. a BUG related to the javascript spinner; when you break an event out of a recurrence pattern, then try to update that broken-out event, the spinner loads infinitely and your save never actually goes through.
    2. a FUNCTIONALITY ISSSUE (not a bug) related to how events are broken out of recurrence. Let’s say you have a recurring event that runs from today for the next 15 days; you go into the 3rd event in that series, change the description or title, and elect to apply that either to only this event (in which case it is broken out of the recurrence pattern) or all future events (in which case any events before this are broken out of the recurrence). This is intended behavior and is intended to be the same as how Google Calendar or iCal behave; if you change the details of an event, then those details aren’t consistent with the rest of the events in that series…and so they aren’t really all the same recurrence to begin with. Recurrence as it was built was the same specifics for all events in a pattern – if specifics change, that event isn’t technically part of the recurrence. It’s its own event.

    That being said, for #2, it seems obvious that this behavior isn’t necessarily what users want. Since we’re reengineering how recurrence works for 3.0, this is now a high priority aspect of that discussion…we want to give you guys the flexibility you need without breaking too much from industry standard. We’re also looking to get the issue of the infinite load worked out sooner, in an upcoming maintenance release, so you at least have the ability to update/modify those broken instances of the pattern as you need. All that to say that #1 will almost certainly come before #2.

    Just wanted to make sure we’re all on the same page about this. We appreciate all of your feedback so far and it is adding significant value to our internal discussions on this. If anyone has other ideas or suggestions please do let us know.

    in reply to: simplepress function conflict #27204
    Rob
    Member

    Hey again Steven. Just a heads up that we are hoping to get this into the next monthly release, coming over the next week or two. No guarantees but based on our testing so far it is looking good.

    in reply to: Disapointed in Support #27193
    Rob
    Member

    Re-opening per our email exchange.

    in reply to: include events on front page #27162
    Rob
    Member

    Hey again Rob. Just wanted to follow-up on this one to double check if Jonah’s last response got you where you needed to be. Can you confirm, so we can close out this thread or follow-up as needed? Thanks in advance!

    in reply to: MySQL Traffic is Very High after Install – Continued #27161
    Rob
    Member

    Any chance you can get us that query, Mike? Let us know and we’ll do our best to get this sorted.

    in reply to: Disapointed in Support #27160
    Rob
    Member

    I’m going to close this thread out due to inactivity. Roberto, if you find you need anything else here or aren’t where you need to be…please shoot an email to pro /a/ tri.be referencing this thread, and we’ll re-open it. Cheers!

    in reply to: Event Details Not Showing Up? #27159
    Rob
    Member

    Hey Matt, just wanted to check in to confirm per Barry’s note above. This should give you what you need to move forward but please confirm before I close this thread out. Cheers!

    in reply to: Events Calendar works, Pro doesn't #27074
    Rob
    Member

    Just wanted to check in on this again, Brad. Any thoughts on my last note? Want to make sure we get this sorted for you.

    in reply to: Disapointed in Support #27073
    Rob
    Member

    Roberto, just wanted to check in here. Let me know if we can do anything else here….otherwise I’m inclined to close this out at the week’s end. Cheers!

    in reply to: Removing Expired Events From Database #26993
    Rob
    Member

    Hey S. Thanks for the note here; we haven’t seen a lot of demand for this, and don’t have much in terms of an official solution, but I see we helped a user with a related issue a few months back in this thread: https://theeventscalendar.com/support/forums/topic/remove-multiple-posts-via-database-site-crashing-with-plugin-enabled/. Might that be of value to you here?

    Rob
    Member

    Hey Steven. Thanks for the note here; that’s a really weird issue and one that I can say I’ve never encountered on my end. Are you on 2.0.9 for both PRO and the core The Events Calendar? If so, mind sending an email with a set of admin creds to pro /a/ tri.be, along with a link to this thread?

    We won’t change anything on your site beyond attempting to recreate this directly. I cannot achieve the same result on my end, which makes me think something else might be at play.

Viewing 15 posts - 811 through 825 (of 4,107 total)