Events Calendar works, Pro doesn't

[Brad]

I’ve bought Events Calendar Pro and it is conflicting apparently with my theme. When the Pro plugin is activated, my single post pages won’t load. It will load the headline then stop. I’ve tried disabling plugins to see if there was a conflict and this did not correct the problem. I’m also wanting to get Community Events but obviously want to get this part working first.

[Jonah]

Hi Brad,

What theme are you running and can you send us a copy of it for evaluation/testing so we can see what’s going on? Please email this to pro [at] tri [dot] be

Thanks,
Jonah

[Jonah]

And please reference this thread and attn. to me 🙂

[Jonah]

Hey Brad,

Have you tried changing your Event Template setting in Events > Settings > Template?

– Jonah

[Brad]

Jonah,

I tried several different settings for the template and none of them worked. I sent you that theme file. Please let me know when you figure something out. I am eager to get this plugin implemented so I can start using it.

[Rob]

Hi Brad. Thanks for the note here, and for your follow-up via the other thread. (I’ve deleted that, however, so we can keep the discussion in one place and there aren’t duplicate threads on the forum itself).

To start, let me apologize for the oversight here. The failure to respond here was entirely on our end – we normally hit the forums enough that no thread goes without a response more than 24 hours. You sent the theme back on 10/4, though, and we never took action from there. As Jonah has been out of the office for the past week, that only compounded the delay. I would dispute your claim in the other thread that we provide “minimal help and have minimal interest in helping”, when you can see by browsing the 2000+ threads on this forum that we care greatly about helping issues get resolved for our users. But we unquestionably failed you on this issue. If you’d prefer to find another solution that is understandable and I will issue a full refund if you wish.

Otherwise, regarding the specific issue (which I’ll be taking point on should you wish to continue with us): while I should set expectations that we cannot guarantee the plugin will integrate smoothly with every theme out there, I have asked our lead developer on the plugin to see if he can identify the source of this conflict. If there is something the plugin code is doing that goes against WordPress best practices, we will certainly modify that for the next release and see if there’s any temporary relief we can provide. If he notes the theme is unconventional or goes against industry standards we’ll relay that as well (though we unfortunately probably won’t be able to do much beyond point you in the right direction if that’s the case). Either way I will have you a response here no more than 24 hours from now. I would also suggest reaching out to the theme dev – if they see something we’re doing wrong, we’ll correct it in our next monthly maintenance release, which is coming before the end of the month.

Please feel free to email me (rob /a/ tri.be) if you need anything else in the interim or want to go the refund route. Otherwise I’ll be in touch – via this thread, rather than email – once I have another update for you over the next day. Thanks again for your patience and support.

[Rob]

Hey again Brad. Thanks for giving us some time to follow-up on this. I looked into it with our dev today, and strangely neither of us are able to recreate this at all…we can see both single posts and single events without issue, regardless of whether The Events Calendar or The Events Calendar + PRO were active.

It’s likely due to the fact that this theme has a lot of settings, and we haven’t configured ours to match yours. Would you as a result be willing to provide us with a database dump so our dev can take another look here? If so, please email that over to rob /a/ tri.be. A screenshot of your configurations for the theme might also do wonders, if you have means of snagging it…

Thanks in advance!

[Brad]

Rob,

I don’t understand it either. The plugin runs fine on a subdomain of my main site using the same NewsPro installation as the main site.

http://deals.smmercury.com/

I have all the same plugins activated and theme settings implemented.

What kind of database dump do you want? You mean of my whole site? It’s been going for five years and we’ve absorbed several other websites along the way. It would be a large file if I’m understanding what you want correctly.

[Rob]

Very odd; I’ll get Daniel – the dev – to confirm how broad a database dump he needs. Should know over the next couple hours and I’ll relay that here.

In the interim…the link you’d provided there looks to be gone, and I’m seeing a DELETED message: http://d.pr/i/SiCT. Not sure if you’re aware of that but wanted to make sure you were. Might be easier if you could give us backend access to that site? This way we can just recreate the settings you’ve configured by reviewing the admin panel. That possible?

[Rob]

Looks like on the DB side, you can skip the wp_users and wp_comments table if you wanted, to protect your users’ privacy. Otherwise we’d probably need the full thing.

Might be easier to start with the Settings route I’d proposed above, in light of this…

[Rob]

Just wanted to check in on this again, Brad. Any thoughts on my last note? Want to make sure we get this sorted for you.

[Rob]

Hey Brad. Since it’s the end of the week and we’re cleaning out inactive threads here, I’m going to mark this closed (as it has been more than a week). If you come back and find this is still an issue, just shoot me an email (pro /a/ tri.be) with a link to this thread and I’ll re-open it for you. Thanks.

[Author]

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