[Nico]

Ralph,

Thanks for trying that out, and sorry for the inconvenience of having to update the plugins manually 🙁

Hope someone can catch your other thread soon.

Do you think I can close this thread and if you have further issues after moving the site we can address those in a new one? Or do you prefer we leave this one open till that gets done -not sure if that that will happen soon-?

Cheers,
Nico

[Nico]

Ryan,

Gave ngrok another try but couldn’t get it working. I’ll try to use other services to achieve this 🙁

Best,
Nico

[Nico]

Hey Paul,

Thanks for the follow-up, it’s super clear right!

I tried a couple of things, but couldn’t get it right. I’ll be reviewing this tomorrow with the team and hopefully the solution will come up.

Thanks for your patience on this,
Best,
Nico

[Nico]

Hey Stephanie,

Can you try this updated version of the snippet?


add_action( 'init', 'move_eb_ticket_form' );

function move_eb_ticket_form() {
$callback = array( Tribe__Events__Tickets__Eventbrite__Main::instance(), 'print_ticket_form' );
remove_action( 'tribe_events_single_event_after_the_meta', $callback, 9 );
add_action( 'tribe_events_single_event_before_the_meta', $callback );
}


nthomas, please be aware of this also!

Best,
Nico

[Nico]

Hi Alex,

Thanks for reaching out to us! I’ll try to help you out on these questions!

#1 – Regarding the photo view ordering, please take a look at this thread, where Brian explains how ordering actually works for photo view, and please let me know about it.

#2 – You can filter the returned title by this function, but it’s not clear to me if you want to change this just in ‘list’ view or all over your site?

Best,
Nico

[Nico]

Hi Cliffy,

Thanks for reaching out to us! I’ll try to help you out on this.

By default categories in the Submission form are displayed as checkboxes in alphabetical order. I can craft a snippet for you to show them ordered by hierarchy. But unfortunately selecting the parent element automatically would require a more extensive javascript customization and that is out of support scope.

Do you think that would be ok? How many levels does your category tree have?

Please let me know about those,
Best,
Nico

[Nico]

Hi Steven,

Thanks for reaching out and sorry to hear about this unresolved issue 🙁

Right now, the ‘Event Image’ in EventBrite is set as the ‘Featured Image’ in WordPress when the event is imported. But if you edit the ‘Featured Image’ in WP -as you correctly point out- it won’t update the ‘Event Image’ in EB.

I’ve added this as a feature request just last week per suggestion of another customer, but I can’t say when that will be addressed yet, but surely it’s under our radar. I will update the ticket mentioning your case too.

While there seems to be a Event Image link on the Eventbrite Edit page, clicking it has no affect.

Now, this seems rather strange to me and I’ll be taking a look. Any particular steps to reproduce this or just syncing the event and then going back to edit it in EventBrite?

Thanks for your patience on this,
Best,
Nico

[Nico]

This reply is private.

[Nico]

Hi Ralph,

Thanks for reaching out and sorry to hear about this issue! I’ll try my best to make this right as soon as possible.

Can you please check if you are being affected by the bug described in this article: Known Issue: Licensing for sites with hyphens in the URL?

While we work out the issue here, please bear in mind you can perform a manual update of the plugin by downloading the latest version from this site (top bar > My Account > Downloads).

Sorry for any inconvenience this may cause,
Best,
Nico

[Nico]

Hi Judy,

Thanks for reaching out to us 🙂

Sorry to say there’s no separate template for that. The most straight forward solution is to redirect users after event submit, please check out this Knowledge base article covering that: Redirect to different URL after event submission.

If you still think we should address this any another way, you are welcome to suggest that as feature at our Uservoice page.

Please let me know if this works for you,
Best,
Nico

[Nico]

Glad to hear Aaron 🙂

I’m going to close this topic – but please don’t hesitate to create new ones if you need help with anything else.

Happy to help you,
Nico

[Nico]

Ryan,

Really sorry to say this was out of my radar! I’ll catch up on further testing tomorrow!

Thanks for the heads up,
Nico

[Nico]

Carlo,

Thanks for the follow up once again!

Please bear in mind you don’t need another license to do so, check this Knowledge base article about Using one license for your live and dev sites. Basically you can move your license or perform a manual update of the plugin.

Please let me know if you do so, and we’ll continue to dig into this issue,
Regards,
Nico

[Nico]

Hi Aaron,

It seems PRO is not active any more on the site. Not sure if it’s installed at all. Can you check on that please – in your site ‘WP-Admin > Plugins > Installed plugins’ look for The Events Calendar PRO? If it’s not installed, you can download the latest version from this site (top bar > My Account > Downloads) and install it.

Please let me know,
Thanks,
Nico

[Nico]

Justin,

Glad to hear 🙂 Hope to have on board as a customer soon!

I’m going to close this topic – but please don’t hesitate to create new ones if you need help with anything else.

Best,
Nico

[Author]

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