[Nico]

Hi Maria,

Thanks for reaching out to us, and also thanks for your interest in our products!

Let’s jump into your questions!

In the demo video, all the process is shown, but not the end result.

The imported event will look like any other event on your site!

I would like to see that the plugin picks the data correctly and completely and if no further edition or data entry is required.

Best thing I can say here is buy and try the Facebook Events add-on. If you feel it doesn’t fit your needs you can ask for a full refund within 30 days of purchase. That’s the only way you can be 100% it works for you!

What about event category? How is that chosen with the Facebook addon?

Unfortunately, the Facebook Importer does not import the categories. You have to set them manually.

I noticed you site is in spanish, if you would like we can continue en castellano!

Please let me know if you have any other follow-up questions or if I you still have doubts on this ones,
Best,
Nico

[Nico]

Hi Jamie,

Welcome to our support forums, and thanks for reaching out 🙂 I’ll help you out with your questions, and let me say you site looks neat so far!

Do I need to set up unique events and unique tickets for each course even though they’ll have exactly the same information except for the date?

Yes, our tickets framework doesn’t play nice with recurring events -hopefully this will be added in upcoming releases but that will not happen soon-, so you should create new events and new tickets for each instance. Once plugin you might find useful for this task is Event Rocket which comes with an event duplicator feature.

As the product on the shop page is actually the ticket – not the event – can I pull information from the event that the ticket is linked to so that I can show the date of each course on the shop page?

Yes, this will require a bit of coding on your side but it’s surely possible. You’ll need to override the single product page template -check this article on how to override WooCommerce templates– and retrieve the associated event information. The tribe_events_get_ticket_event will help you achieve that!

Please let me know if this answers your questions,
Best,
Nico

[Nico]

Hi Devashish,

Welcome to our support forums, and thanks for reaching out to us!

Sorry to say building that link is not so easy as it is with venues, categories and organizers. But hopefully it’s possible and quite easy!

Go to your site and perform a search for the city you want to point users to, for example: Buenos Aires. Once you have the result generated copy the link and there you go! If you want a cleaner URL yo can just copy the tribe-bar-geoloc-lat, tribe-bar-geoloc-lng and tribe-bar-geoloc parameters and append those to your view URL. For example: http://your_site.com/events/list/?tribe-bar-geoloc-lat=-34.6036844&tribe-bar-geoloc-lng=-58.381559100000004&tribe-bar-geoloc=Buenos+Aires.

Please let me know if this work around helps you out,
Best,
Nico

[Nico]

Hi Alex,

Thanks for the follow-up, glad to hear that snippet worked for you!

Regarding the template override, if it’s in place you should be able to override that H1 with whatever title you want to show there. Can you share a link to the page where you want to change the title and show me which title is it? Maybe I’m getting you wrong. From what I see in the ‘original’ template the element holding the title is a H2 at line 21.

Do you see other changes in the template override working? Can you add a random string to the top of the template just to see if the override is working correctly?

I’m sure we are pretty close to solving this 🙂
Just let me know about those questions,
Best,
Nico

[Nico]

Hi Kevin,

Welcome to our support forums, and thanks for reaching out to us!

Hopefully there’s a simple way of achieving this. Just add the following snippet to your theme’s function.php file (located at wp-content/themes/your_theme/):


/* Set status to pending after community event edit */
add_action( 'tribe_community_event_updated', function ( $event_id ) {
$args['ID'] = $event_id;
$args['post_type'] = Tribe__Events__Main::POSTTYPE;
$args['post_status'] = 'pending';

wp_update_post( $args );
} );


Please give this a try and let me know if it works,
Best,
Nico

[Nico]

Hey Paul,

Sorry to hear you are experiencing this issue as well 🙁

I see this is logged as a bug in our product backlog, it’s assigned and hopefully we can see that released soon.

I’ll try to reproduce this locally and see if I can craft a snippet to show this correctly, or at least provide a workaround. Do you think hiding the event cost in the event details would help for now? Are you showing it in other places?

Please let me know,
Have a great weekend,
Nico

[Nico]

Hi Steffen,

Thanks for the follow-up and thank you for your patience on this, now I get you!

Strange thing, it works if I add the date at the end of the URL http://ptb.no/beta/event/fredagskirke-kick-off-2/2015-08-21/, but this should not be necessary for non-recurring events. I’m a bit puzzled, I’ll share this with the team and see if they have some clue why this is happening to the site.

Thanks again!
Have a great weekend,
Nico

[Nico]

C,

Thanks for the follow-up!

I’ll have that in mind when I craft the snippet. Hope to do so on Monday!

Have a great weekend!
Best,
Nico

[Nico]

Hey Ryan,

Indeed good news 🙂

I’ve tried adding other plugins (including Events Calendar PRO) and stills works as a charm!

Let me know how your new test goes,
Have a great weekend,
Nico

[Nico]

Hi Nick,

Thanks for the follow-up! Not sure, Where are you seeing that file?

Could yo create the file -and folders- ‘wp-content/[your_theme]/tribe-events/wootickets/tickets.php’ with the code in it? Did it work as expected?

Have a great weekend,
Best,
Nico

[Nico]

Hi N,

Sweet 🙂

I’m going to close this topic as this is resolved – but please don’t hesitate to create new ones if you need help with anything else.

Have a great weekend,
Nico

[Nico]

Sophie,

Great to hear our non-profit program might be useful to you 🙂

As you say Events Calendar PRO enables recurring events, but they are not compatible with WooTickets or any other of our Ticket products. That is stated in the Tickets Products Page under ‘More Information’ almost at the bottom of the page. You can still use WooTickets with non-recurring events in the site.

Yes, only WooTickets works with WooCommerce. The other ticketing products work with different e-commerce plugins – Wp-ecommerce, Easy Digital Downloads and Shopp.

Please let me know if this is clear for you,
Have a great weekend,
Nico

[Nico]

Hey Mathijs,

Thanks for testing that out! We know have a strong clue about where the conflict is coming from 🙂

When I checked on that, the chat was also working in the map view. Also the main request is returning the 404, so I think is more a ‘Query’ issue rather than a JS conflict, and surely not a CSS one.

Please try pasting this snippet into your theme’s functions.php file. This will output some diagnostic information about the event pages WP Queries. After adding this snippet to your theme please let me know so I can check the output of the debug info by appending “?tribe_query_debug=true” to the end of the map view URL.

Also can you create a gist or pastebin including the code of your theme’s functions.php file? Maybe I can see something there!

Hope we can get this sorted soon,
Have a great weekend,
Nico

[Nico]

Gonza,

Me comprometo a hacerlo!

Saludos,
Buen finde,
Nico

[Nico]

Hi motherstrust,

Glad to hear, it’s always a pleasure to help 🙂 Really appreciate you pinged the theme developers about this!

I’m going to close this topic – but please don’t hesitate to create new topics if you need help with anything else.

Have a great weekend,
Best,
Nico

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