[Nico]

Howdy Amy,

Welcome to our support forums and thanks for reaching out to us. I’ll help you out on this one 🙂

Can you point me to the URL of the site where this is happening?

Also are you sure these events are upcoming and not past events? The widget only shows upcoming events!

Please let me know about it,
Best,
Nico

[Nico]

Howdy Paolo,

Welcome to our support forums and thanks for reaching out to us. I’ll hel you out getting this right!

Inspecting your site I can see everything seem to be working as expected but the Ajax call that fetches the events is returning ‘0’ instead of the corresponding events. Apart from that I don’t see any Javascript errors in the console or other signs that might lead us to find the solution for this.

Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Please try that out and let me know about the results,
Best,
Nico

[Nico]

Hey Nancy,

Thanks for reaching out to us, and sorry to hear about this feature is not working for you – that’s a bummer!

Can you please send me a screenshot of the recurrence settings? This way I can try to recreate this issue on my end. Also are you getting any PHP errors after saving?

I don’t see any cache plugins in your system information but if there’s any cache solution active please flush it and re-check this on the front-end of the site.

Please send the screenshot over so I can investigate further on this,
Thanks,
Nico

[Nico]

Hi @resolutionsnorthwest,

Thanks for following up on this.

I guess that shouldn’t make any difference but just in case paste it in the bottom of the file.

Please let me know if it did the trick,
Best,
Nico

[Nico]

Howdy Shelley,

Welcome to our support forums and thanks for reaching out to us. I’ll help you out on this one 🙂

You are seeing that notice because The Events Calendar and the “Hillside Community Church Calendar” page seem to have the same slug. You can change the page slug if you want it to show as well. If this page was created as a ‘placeholder’ for the calendar please note that is not necessary at all.

Please let me know if this answers your question,
Best,
Nico

[Nico]

Howdy Crystal,

Welcome to our support forums and thanks for reaching out to us. Sorry to heat about this issue, I’ll try to help you out getting this right!

The date shown below the title seems to be the current date and in fact is changing when you refresh the page! Have you customized the plugin templates or edited the core files of the plugins? I’m seeing ‘2 + current date’ as the title for all events!!!

Can you try to switch over to Tweentyfifteen theme, to see if this is still showing that way?

Please let me know about it,
Best,
Nico

[Nico]

Hey Ben,

Thanks for reaching out to us! Glad to hear you are almost done integrating the site with our product. George is awesome indeed 🙂

I don’t think that’s configurable, it seems the ‘longer event’ goes to the background, but we can try to create a CSS snippet for this. Can you add that events to the calendar so I can see the best way to make it work? Having all those events separated in a event category might help crafting a selector to identify them.

Please let me know if you can add those,
Best,
Nico

[Nico]

Hi Lisa,

Thanks for reaching out and sorry to hear about the issue you describe 🙁

I cannot reach the screenshot -I get the following error: ‘Evernote Service is unavailable’. I guess it’s the URL slug notice, Can you paste the message in your reply?

Regarding photo view you need to enable it in the back-end first, please go to ‘WP-Admin > Events > Settings > Display > Enable event views’ and check the Photo option to enable the view on the frontend. After that the view should be available in the ‘event-bar’.

Please let me know about those,
Best,
Nico

[Nico]

Hi Allison,

Thanks for reaching out to us! Hopefully I can help with this 🙂

Do you mind sending me the site URL to see this and prepare a snippet to get it right? In your site’s URL I just see a coming soon message!

Thanks,
Nico

[Nico]

Hi Gwyneth,

Thanks for reaching out to us, and sorry about the inconvenience this might be causing to you. I’ll help you out getting this right!

Hopefully fixing this seems to be quite easy, it will require a simple template override which I’ll try to present in simple steps. If you are not familiar with this please be sure to check our Themer’s guide. Here we go:

– Inside your theme folder wp-content/themes/your_theme/ create the following folder structure: tribe-events/pro/modules/meta/.
– Make a copy of the file wp-content/plugins/events-calendar-pro/src/views/pro/modules/meta/additional-fields.php.
– Drop the copy of the file into the just created folder: wp-content/themes/your_theme/tribe-events/pro/modules/meta/.
– Edit the file and change line 22:

// replace this 
<dd class="tribe-meta-value"> <?php echo esc_html( $value ); ?> </dd>
// with this
<dd class="tribe-meta-value"> <?php echo $value; ?> </dd>

That should be it, please let me know if you can make it work,
Best,
Nico

[Nico]

Hi there @innovanity,

Thanks for reaching out to us, and sorry to hear about this inconvenience you tell us about. Hopefully I can help you getting it right!

Did you notice this after an update or server migration or other particular change you can relate this to? I see you have 3.11 versions of our products installed in the site -via system information- but when I inspect the site’s code -http://www.laguiago.com/- it’s showing version 3.9 of the products. Can you try to update both plugins to the latest version -3.12- before we dive into this? DO you have any cache plugins active? Can you try to flush all cache solutions if any?

Please let me know about this,
Best,
Nico

PS: I noticed the site is in Spanish, if you prefer we can continue this conversation en Castellano.

[Nico]

Hey @media325,

Thanks for sending over the system info and also for testing this on a clean site.

I’ve tried to reproduce this myself with no luck, and also pinged the team on this, but we don’t seem to be able to see this on our end. System info looks fine, I don’t see nothing that I can relate to the issue.

Do you recall any particular settings on your server that might be affecting this? Can you try to input the timezone in WordPress to UTC-4 instead of New York? Is there any difference on the result?

Also are you importing these events manually by event id or are they importing automatically? If you can also try to see if there’s any difference there I would appreciate.

Sorry for the many follow-up questions, but we are not seeing any reports of this by other users and still can reproduce it on our end.

Thanks,
Nico

[Nico]

Howdy Cristina,

Welcome to our support forums and thanks for reaching out to us. Sorry to hear about this issue with Photo view. I’ll help you out getting this right again.

Made a little test in your site and I can see this is a permalink issue, I can see the photo view working here: http://genovacultura.eu/eventi/photo/. You seem to have a post which permalink is ‘foto’ -http://genovacultura.eu/archivio-stampa-2013/foto/. Can you please change the permalink for that and test again?

Please let me know if that fixes the issue,
Best,
Nico

[Nico]

Hey Brad,

Thanks for reaching out to us! Hopefully there’s a third party plugin that enabled this functionality: The Events Calendar Category Colors.

Please give it a try and let me know if it works for you,
Best,
Nico

[Nico]

Howdy Thomas,

Welcome to our support forums and thanks for reaching out to us! I’m not sure if what you are asking is possible at all 🙁

Please email support /at/ theeventscalendar /dot/ com, asking this. It’s a safer channel for sharing sensible data like payments, orders and personal information.

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

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