[Nico]

Hi Michael,

Thanks for reaching out to us! I can see the issue you describe, Can you point me to the URL you got the fix from?

I’ll try extend it to cover mobile month view as well. Hopefully it should be easy 🙂

Thanks,
Nico

[Nico]

Hey Kamen,

Thanks so much for the report! We are aware of this issue and a fix for it is included in the maintenance release coming out just now (4.0.1).

Please update The Events Calendar and let me know if this is solved.

Best,
Nico

[Nico]

Hi Rino,

Thanks for reaching out to us! Unfortunately we are not able to provide support in the pre-sales forum 🙁

We are happy to assist our premium users with support issues via our premium forums. If you have not purchased one of our premium plugins, you can post in our open source forum. We review that forum weekly.

I’ll go ahead and close out this thread, but I’ll leave a quick tip: check your browser console while on your site, there are a bunch of JS error in there.

Best,
Nico

[Nico]

Hi Austin,

Thanks for reaching out to us! Unfortunately we are not able to provide support in the translations forum for issues that are not specifically translation releated 🙁

We are happy to assist our premium users with support issues via our premium forums. If you have not purchased one of our premium plugins, you can post in our open source forum. We review that forum weekly.

Best,
Nico

[Nico]

Hi there Tony and Mad Dog,

Thanks for reporting this issue and sorry to hear about this 🙁

I was able to reproduce this myself so I’m going to log this as a new bug (I couldn’t find the same exact issue in the backlog). There are other similar fixes that will be introduced in maintenance release 4.0.1 coming out really soon. Can you re-test after the update?

@ Tony, can you point me to the previous thread on this? I wasn’t able to find it.

@ Mad Dog, you can follow along here as this seems to be the same issue affecting both of you. If you prefer to open a new topic that’s fine too.

Please let me know if the update fixes or alters the issue,
Best,
Nico

[Nico]

Hey Troy,

Thanks for the much-complete follow-up with your dev comments 🙂

Looks like you have lots of events in the site, and what your dev is saying about cutting a bit down the time for events to being created (and clean-up) seems like a good decision to make. The cron job to adjust this should run automatically. I think it’s not failing after 15 minutes (or 100 events), but it working on batches. It should complete the work over time if the cron is running.

Getting back to the original issue can you ask your dev if the crons are working as expected in the server (Are dev and prod in the same environment?). Can you ask him to contact the hosting provider and ask about how Crons work in their server and if they are aware of any incompatibility with WordPress Crons?

Thanks a lot,
Best,
Nico

[Nico]

Hey Thomas,

Thanks a lot for the troubleshooting on this issue! Great conclusions in there 🙂

I’ve added your notes to the bug report, and also bumped priority on the issue as his could potentially affect a lot of you folks!

For all the others with this problem: Temporarily switch your wordpress time format to “H:i”. Afterwards you should not see the “PM/AM” in the ticket creation process anymore.

Unfortunately this seems to be the way to go for now. I’m sory there’s not much I can do till the fix for this is released.

Thanks for the patience while we sort this issue,
Best,
Nico

[Nico]

Hi Nico,

I’m still not sure about the issue you are experiencing. If you could answer my questions on my previous reply that would help me understand what’s happening here.

All of the other page of event calendar work in french.

Can you point me to the page having the issue?

Thanks,
Nico

[Nico]

Thanks for confirming Windell 🙂

I’ll be awaiting Kate and Tommy to confirm as well before closing the issue.

Best,
Nico

[Nico]

Hey Bennie,

Try this updated version of the snippet:


function use_cost_field( $cost, $post_id ) {

$currency = tribe_get_event_meta( $post_id, '_EventCurrencySymbol', true );
$new_cost = get_post_meta( $post_id, '_EventCost', true );

if ( $new_cost > 0 ) {
$new_cost = $currency . ' ' . $new_cost;
} else {
$new_cost = $cost;
}

return esc_html( $new_cost );
}

add_filter( 'tribe_get_cost', 'use_cost_field', 100, 2 );


It will grab the currency symbol you define per event.

Please let me know about it,
Best,
Nico

[Nico]

Hey Gian Luca,

Thanks for following-up here! Strange thing to hear that upgrading the plugin made you loose your customization.

If you didn’t customize the core files (which is not recommended) of the plugin you should be good. Maybe some snippets or template overrides might need an update but not major things.

Sorry to ask again, but can you confirm that this is happening with just TweentyFifteen theme and our updated plugins enabled? Do you have a staging site were you can run these tests?

The change logs and release notes can be found here: https://theeventscalendar.com/category/products/release-notes/

THE CONTROLLER

That means the programmer?

Please let me know about this so I can help you getting it right,
Best,
Nico

[Nico]

Hey Folks,

Thanks for sending over your system information, and sorry for the delay in my reply.

Well I tested this on my local install (clean WP install with our plugins) and it seems to work as expected. I do see some strings in English, but that might be due to some strings are not translated yet: http://translations.theeventscalendar.com/projects/event-tickets-plus

This is how I see Ticket Plus in both

French: https://cloudup.com/iGCjqgjKr3V
German: https://cloudup.com/ircRJ55HYhR

Everything looks good in your system information. Can you both please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

@ Stéphane, that function is returning false for me. The logic is fine, it shouldn’t return true if both Ticket and Tickets Plus are installed and if their versions are the requiered. Can you please temporarily override the function code with the one blow so we can see where it’s failing?

https://gist.github.com/niconerd/1f7bcb3b10882eda42a9

@ Lukas, I’ll try to help you both here, but I’ll be focusing on Stéphane’s feedback as he is the original poster and your problem might not be the same. If you want to open a new thread for your issue at any point, that’s fine as well. I you wanna follow along this one, it’s ok too.

Please let me know about it,
Best,
Nico

[Nico]

Hey Folks,

Thanks so much for the report! We are aware of this issue and a fix for this will be mostly sure included in the maintenance release coming out hopefully tomorrow (4.0.1). For now using the Customizer and editing the menu there should work.

Thanks for your patience,
Best,
Nico

[Nico]

Howdy @pwnhcca,

Welcome to our support forums and thanks for reaching out to us. I’ll help you out getting those right 🙂

1. My featured images seem to have become inaccessible from parts of my Enfold theme.

Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

2. Clicking Previous Events from List and Photo view is going all the way to the oldest events. Clicking on the button then begins progressing to more recent events. Clicking on Previous Events in multilingual mode hangs.

It would be grate if you could also take a look at this when testing for conflicts, to see if this is due to any conflicts. To fix the order of past events, you can use the snippet present in this article: Show past events in chronological order.

Please let me know about your findings,
Best,
Nico

[Nico]

Hey Bennie,

Thanks for reaching out to us! Hopefully what you are looking for is achievable by a simple code snippet 🙂

Just add the following code to your theme functions.php file located at wp-content/themes/your_active_theme/:


function use_cost_field( $cost, $post_id ) {
return esc_html( get_post_meta( $post_id, '_EventCost', true ) );
}

add_filter( 'tribe_get_cost', 'use_cost_field', 100, 2 );


You should now see the cost field value instead of the tickets price range, please let me know if this works for you.

Best,
Nico

[Author]

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