[Nico]

Hey Gael,

Thanks for the heads up and glad to hear you could sort this out 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hey Nathan,

Thanks for following up on this! I could reproduce the same behaviour in my site, and indeed the single-event.php template is displaying the image at full size so this appears not to be related with the thumbnails sizes of the template.

Do you remember the original size of the image when you uploaded it? I’ve tried with other random event from EventBrite and I get the same, so I suspect this might be a limitation on the EventBrite API. I’ll ping the dev team on this and let you know about it.

Thanks,
Nico

[Nico]

Hey Laura,

Thanks for following up!

First of all the empty venue displaying as a an empty Array, seems to be related to a bug we have but for Community Events. Is Community Events active on the site? Can you please provide the iCal feed in a private reply to test this?

Regarding your sync questions, I would need to give that a try to see which fields get overwritten in the re-ocurring sync. Will do so and let you know about it. I usually run import tests from Google Calendar events, but if you have an specific source to test event better.

Please let me know about it,
Best,
Nico

[Nico]

Hey Dan,

Thanks for following up on this! I’m not an expert in Woo myself, I guess the best would be to do a template override of the cart template (https://docs.woothemes.com/document/template-structure/) and check for each product if they are in a category or have a certain tag, and if that’s the case then prevent the quantity selector to be printed on the page.

If you want to hide it for all products because you only sell tickets, then adding a CSS snippet could be simpler approach.

Sorry not to be of much help on this one,
Best,
Nico

[Nico]

This reply is private.

[Nico]

Howdy Apostol,

Welcome to our support forums and thanks for reaching out to us. I’ll try to help you here…

Te issues you describe are directly related to the theme you are using (Avada). Can you please try to reach out to them on this? I’m not sure if there’s a setting to include/exclude the sidebar.

Regarding the tickets form, we have an article in place that explains how to move it: Moving the Tickets Plus form.

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Hey Brenda, glad to help you here as well.

Is this issue related to a multi-site install as well? Is this the main site?

The screenshots for both issues/samples are the same so I’m not sure about it. As stated on the other thread it might be good to reach out to EDU LMS theme authors on this to see if it’s a know problem of the theme integrating with our plugin. It might also be good to check the server error log to see if there’s any PHP error in there that might be causing this.

Please let me know about it,
Best,
Nico

[Nico]

Hi there Don,

Thanks for reaching out to us on this, and sorry to hear about the issue.

I see you are a long-time licence holder, does this started to happen now or is it an ongoing issue? It would be great if you could share your system information with me so I can check if everything looks right on that end. Also a screenshot of the recurrence setup in the back-end will be nice to have.

Are you able to reach the server error log and see if there are any PHP errors in there? Do you have a local copy of the site or a staging/dev environment where you can test for this as well?

Please let me know about it,
Best,
Nico

[Nico]

Corey,

No that I’m aware of. Can you please reach out to them on this? They seem to integrate pretty well with our plugin, so I’m mostly sure they will be able to provide a work around this limitation.

Please let me know if they are able to help you,
Best,
Nico

[Nico]

That’s great! They way I would do this is the following:

First add the new ‘end date filter’ to the filters array, so it show’s in the front-end. Take a look at how the ‘start date filter’ is added in the-events-calendar/src/Tribe/Main.php, lines 459 & 4417. Once that’s in place and showing on the front-end of the site, you’ll need to alter the events query to include the date limit. You can see how the start date is altering the query in the-events-calendar/src/Tribe/Query.php at line 200. You can do something similar by adding this snippet to the functions.php file:


function modifi_bar_query ( $query ) {

// change the field name
if ( ! empty( $_REQUEST['tribe-bar-end-date'] ) ) {
// print_r($query);
// alter the query
}

return $query;
}

add_filter( 'tribe_events_pre_get_posts', 'modifi_bar_query');


Hope this helps you getting started! Please note that you shouldn’t edit the core files, but add the filter and custom code inside your theme functions.php file.

Please let me know about it,
Best,
Nico

[Nico]

Good to hear!

Here’s a basic snippet to inspect / alter the query parameters…


function filter_search_query ( $query ) {
if ( ! empty( $_REQUEST['tribe-bar-search'] ) ) {
//print_r($query);
}

return $query;
}

add_filter( 'tribe_events_pre_get_posts', 'filter_search_query');


If you uncomment the print_r line, you’ll get a dump of the query parameters. To view this use the browser console network tab and inspect the ajax call for search.

Please let me know if you follow,
Best,
Nico

[Nico]

Thanks for following up Corey!

After switching the theme and deactivating all of the plug-ins except Modern Tribe products, the range seemed to be working fine.

Can you disable just the theme and re-test? In case it’s still broken, please disable the plugins one by one, re-testing for this each time. This way you should be able identify with plugin is generating the conflict with filter bar.

Best,
Nico

[Nico]

Howdy Ianin,

Welcome to our support forums and thanks for reaching out to us. I’ll help you here…

Per default each event view searches for events in it’s scope, so Month view searches events on the displayed month, Week view on the displayed week and Day view does the same on the current day. List View search will include all upcoming events. At the time there is no setting to modify this.

What you can do is modify the search query parameters to alter the results. In that case I can point you in the right direction but you’ll need to write some custom code.

Please let me know what you think about it,
Best,
Nico

[Nico]

Hi there Susan,

Thanks for getting in touch! I can help you here…

Can you please modify the snippet to use the tribe_events_single_event_after_the_content action instead of tribe_events_single_event_before_the_meta? Also lowering the priority on the call might help. The snippet should look like this:


add_action( 'init', 'move_eb_ticket_form' );

function move_eb_ticket_form() {
$display_tickets = array( Tribe__Events__Tickets__Eventbrite__Main::instance(), 'print_ticket_form' );
remove_action( 'tribe_events_single_event_after_the_meta', $display_tickets, 9 );
add_action( 'tribe_events_single_event_after_the_content', $display_tickets, 9 );
}


Please give that a try and let me know if it works for you,
Best,
Nico

[Nico]

Howdy Gard,

Welcome to our support forums and thanks for reaching out to us. Sorry to hear a bout this issue with the import, let’s see what’s happening…

Can you please send me the URL of the Facebook Event you are importing? I will try to import it into a test site to see if I end up with the same result.

Thanks,
Nico

[Author]

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