Ticket box not showing up for Eventbrite tickets

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Viewing 14 posts - 1 through 14 (of 14 total)
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  • March 22, 2016 at 11:34 am #1092535
    Lise
    Participant

    The ticket boxes are not showing up. We imported the events and at first it looks fine, but then the ticket boxes disappear and the connection to Eventbrite gets lost. See: https://local.anitaborg.org/event/ghc1-abi-nyc-entrepreneurship-intrapreneurship-other-tech-jobs/ (we have had to manually edit the description and add buttons to link to Eventbrite).

    This was working before.

    March 23, 2016 at 9:58 am #1092964
    Nico
    Member

    Hi Lise,

    Thanks for reaching out and sorry to hear about this issue. Let’s try to find out what’s happening…

    Do you notice this happening after 4.1 plugin update? Also, is this happening with all events or just a couple of them? Have you tried to re-import the events?

    Also, do you have the chance to follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins. If you have an staging site to test for this, even better.

    I would also like to take a look at the event configuration in EventBrite, can you send over a screenshot of one the events conf?

    Please let me know about it,
    Best,
    Nico

    March 23, 2016 at 10:07 am #1092971
    Lise
    Participant

    This reply is private.

    March 24, 2016 at 5:03 pm #1093771
    Nico
    Member

    This reply is private.

    March 25, 2016 at 12:37 pm #1094239
    Lise
    Participant

    This reply is private.

    • This reply was modified 8 years ago by Lise.
    • This reply was modified 8 years ago by Lise. Reason: added another clarification
    March 28, 2016 at 9:52 am #1094847
    Lise
    Participant

    This reply is private.

    March 28, 2016 at 12:05 pm #1094910
    Nico
    Member

    This reply is private.

    March 31, 2016 at 8:20 am #1096399
    Lise
    Participant

    This reply is private.

    April 1, 2016 at 9:12 am #1097012
    Nico
    Member

    This reply is private.

    April 1, 2016 at 12:59 pm #1097223
    Lise
    Participant

    This reply is private.

    April 2, 2016 at 11:17 am #1097464
    Thomas
    Participant

    How do i see if there’s a solution for this?

    April 4, 2016 at 1:24 pm #1098057
    Nico
    Member

    This reply is private.

    April 4, 2016 at 1:25 pm #1098058
    Nico
    Member

    Thomas,

    We still couldn’t identify the cause of the problem, if you are suffering a similar issue, can you please open up a new thread for this? When creating the new thread please be sure to Test for conflicts and include your system information, that will surely help getting a better reply. You can also include a link back to this thread if you want.

    Thanks,
    Nico

    April 19, 2016 at 9:35 am #1104370
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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