[Nico]

Hi Adam,

Thanks for reaching out! I can help you here…

Due to a limitation with the Eventbrite API, Eventbrite Tickets unfortunately does not support recurring events at this time. So unfortunately this is not possible with or without PRO. Also please bear in mind the sync is not automatic, I mean if you create an event in WordPress and you want to register it with EventBrite as well, then it will create the event in EventBrite automatically and keep both events in sync. On the other hand if you create an event in EventBrite you’ll need to manually imported to your WordPress site.

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Hi vkp,

Thanks for getting in touch and for you interest in our products 🙂

It’s possible to import events from Google Calendar with the iCal Importer add-on. Take a look to the product page, it’s not an actual sync (it won’t delete events deleted in your calendar for example), but setting up scheduled imports (hourly, daily, weekly, etc) might work for you.

Please let me know if you have any follow-up questions on this or if there’s anything else I can help you with,
Best,
Nico

[Nico]

Hi there Ralf,

Thanks for reaching out to us and for your interest in our products 🙂

Let’s jump into your questions:

1:) We have a recurring yearly event, two days long. Is it possible to show only these two days to the visitor with the pro version and maybe with the Advanced Post Manager for example in a list view like the monthly view?

Just to clarify Advanced Post Manager just works in the back-end of the site (to help you filter posts) so I’m not sure what you are thinking about it. Also, we do have a list view that will show upcoming events, on the other hand month view just shows the events for the current month so probably won’t work for you. Basically I’m a bit confused about what you are asking, Can you clarify a bit?

2.) Is it possible to have a sidebar beside a calendar?

Yes, it’s possible. You’ll need to edit the default event template or use another page template that includes the sidebar (you can switch between page template in the calendar settings).

Please let me know about questions #1 so I can help you with it,
Greetings from Buenos Aires 😉
Nico

[Nico]

Hey Kenneth,

Thanks for reaching out to us! Interesting question here…

This is not possible at all out of the box, but I guess it’s possible to achieve this. If you have some coding skills and the time to give this a try I can surely point you in the right direction. If you don’t have the skills or the time, maybe the easier way to do this is to create a new map and add the locations, then embed the map in a page called venues or something similar – this tool seems useful for this: https://www.mapcustomizer.com/.

Please let me know about it,
Best,
Nico

[Nico]

Hi Tac,

Thanks for reporting this issue! We have just logged this a few days ago because another user reported it as well.

I still don’t have any dates for this, and I also see there’s no workaround for this still. Maybe an easy one might be to just hide the delete link via CSS?

Please let me know about it,
Best,
Nico

[Nico]

Hey Christian,

Thanks for reaching out to us and for your interest in our products 🙂

We have recently rolled out product bundles, but only the ultimate bundle (which contains all plugins) include the three plugins you need. So I guess you’ll need to purchase them individually. If you don’t have rush to get them, you can subscribe to our newsletter (site footer) and stay tuned to our social networks, where we roll out discount codes occasionally.

Please let me know if I can help you with anything else,
Best,
Nico

[Nico]

Howdy Thomas,

Welcome to our support forums and thanks for reaching out to us. I’ll help you solving this…

First of all, Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Also please follow-up with the site URL where I can see this.

Please let me know about it,
Best,
Nico

[Nico]

Hi Nathan,

Thanks so much for going the extra-mile with this issue, and glad to hear it’s resolved 🙂

This type of issues (where we cannot reproduce the error) can be pretty hard to help with! I’ll continue to troubleshoot this, so I can log the bug (which surely exists here) for it to be fixed.

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hi tdudley07,

Thanks for reaching out us! I can help here…

So you imported events from an iCal feed, and then deleted them from the site, right? Now you are trying to import those events back again?

If that is the problem, then deleting the “deleted events notes” (the deleted_events posts) should let you re-import the deleted events.

Can you please send me the feed you are trying to import? You might want to mark your reply as private.

Please let me know about it,
Best,
Nico

[Nico]

Hi Ben,

Thanks for getting in touch with us! I’ll help you here…

I’m not aware of this issue, before checking it on my end I would like to see if there’s any caching layer affecting this.

Do you have any caching plugin active? If so, Can you try to clear the cache if so?

Please let me know about it,
Best,
Nico

[Nico]

Hi Stavros,

Thanks for reaching out to us! I’ll help you here…

Checkout our translation page, where you’ll find the link to The Events Calendar translation page on WordPress.org. You can find more info about this in the knowledge base article: Translating The Events Calendar.

Please let me know about it,
Best,
Nico

[Nico]

Hi Terry,

Thanks for reaching out to us on this! I’ll let you here…

Let me check if I understood this correctly:

• You have just one ticket per timeslot
• Each ticket has a set of additional information
• You want to show the additional information for the booked ticket

Let me say that this is not possible by default, but you might be able to achieve this by customizing the tickets template.

Please confirm is the above is what you want to achieve, so I can explore if it’s possible to achieve via a customization,
Best,
Nico

[Nico]

Hi Krista,

Glad to be helping you here as well!

As stated in my previous reply, I’m also experiencing these issues with csv files you sent. My guess is it might be due to a formatting issue.

Are you importing venues before importing events? Are all the venues being created after the venue import? The later is not happening to me so I’m investigating the cause.

As with the other issue, please give me some time to dig into the plugin code and see what’s going internally. I’ll also try to see if I can find any formatting issues that might be causing this.

Best,
Nico

[Nico]

Hi Krista,

Thanks for reaching out and also for the detailed report of the issue, which I could reproduce locally.

I’m also having some issues when importing venues, and looking at your other report I guess we might be hitting some issues with the csv file. I’ll run some additional tests on this, and let you know about the issue.

Playing some more with this – it definitely looks like it is ignoring the title when it is importing and is only using the date time. If I change the start time from the 2nd line of the example to 6:01 PM the items import correctly and the slugs are properly reflected.

I could also reproduce this and find it probable that the importer is using the event start/end dates and times to see which event it should override. I’ll dig into the code of the plugin to see if this is correct and to see if there’s any chance of changing this behaviour.

I’ll be back to you when I have a chance to take a deeper look at this issue,
Best,
Nico

[Nico]

Mike,

Well I’ve reviewed this with Barry (the developer who is helping me on this thread), and your solution looks right! Of course to be sure there’s some testing to be done, which we actually can do for you if you provide a database dump, and give us some time (probably a week or so).

Obviously I’ll add a workaround if necessary. I’m just wondering why it’s necessary – if this is a bug in handling the old data, shouldn’t it be fixed, or something should be provided to convert the old data?

You are right on this, but honestly this is the only case where the migration of this data became critical. Actually logging this as a bug would take more time to fix than helping you here!

Please let us know if you want us to make some tests to your script, and take a deeper look into the issue. As stated this will take a bit longer as I would need to create an internal ticket for a developer to do this (I’m not so technically versed to do so)!

Best,
Nico

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