Neal

Forum Replies Created

Viewing 15 posts - 1 through 15 (of 24 total)
  • Author
    Posts
  • in reply to: Google Structured Data and Time Offset #1297817
    Neal
    Moderator

    Hey Matthew,

    Awesome, thanks for sharing that snippet! I’m sure anyone looking for this will be able to reuse this.

    Cheers,
    Neal

    in reply to: Imports overwrite RSVP data from EventRocket #1291377
    Neal
    Moderator

    Hey Harry,

    Sorry it isn’t working out for you with the Events Aggregator.

    I just wanted to let you know that we’ve gone ahead and processed that refund for you. You’ll still have access to our premium forums for a bit longer, so in case you need help with anything else, please feel free to reach out.

    Best,
    Neal

    in reply to: Google Structured Data and Time Offset #1290911
    Neal
    Moderator

    Hey Matthew,

    Awesome, I’m glad you found that snippet and it resolved your issue! I checked our bug log and I do see a bug similar to what you described. We are aware of it and are working on it.

    Thanks for looking out Matthew. Please let me know if you need anything else or have anymore questions.

    Cheers,
    Neal

    Neal
    Moderator

    Hey Jonah!

    Thanks for reaching out. It’s cool that you’re trying to customize your Google Maps. Sadly, I don’t see anything specific about this as a customization in our Extensions library.

    It sounds like you want to do, since you are on a single event page, is grab the date and time from the page itself. You can do that with jQuery as follows:

    var startDate = jQuery('.tribe-event-date-start).text();
    var time = jQuery('.tribe-event-time').text();
    

    You may need to format that info more to your liking, but it should help you get started with adding that information in.

    Happy customizing!
    Neal

    in reply to: Google Structured Data and Time Offset #1289136
    Neal
    Moderator

    Hey Matthew,

    Thanks for reaching out. Let’s see what’s going on with this timezone issue. You’re right, the timezone offset is showing +00:00 on google.

    Before we begin, can you confirm with me that you enabled timezone support in your Events Calendar? You can find it in Events > Settings in the General tab. We also have a guide here: https://theeventscalendar.com/knowledgebase/working-with-timezones/.

    If this was already enabled and you’re still seeing issues, can you share your system info with me? Also, if you have a site up that I can look at, that would be a great help!

    Cheers,
    Neal

    in reply to: cant see photo in calendar #1288863
    Neal
    Moderator

    Hi Randy,

    It looks like you’re getting a 404 error on some of those images. Can you please verify that those images are in your Media > Library on your admin panel? You should be able to do a search for IMG_1189 and hopefully something should show up.

    The image that wasn’t loading for me was:

    http://aulddublinertahoe.com/wp-content/uploads/2014/08/IMG_1189.jpg

    If that image is there, can you please try using this guide:

    Fixing HTTP 404 errors

    Hope that helps!

    Best,
    Neal

    in reply to: Best Practice for Updating PRO from 3.11.1 #1287915
    Neal
    Moderator

    Hi Jon,

    I’m following up to see if you still need help with upgrading your plugins. Please let us know if you do! 🙂

    Best,
    Neal

    in reply to: Invisible buttons #1287913
    Neal
    Moderator

    Hi Mhairi,

    I’m following up to see if you still need help with anything. Please let us know if you do 🙂

    Best,
    Neal

    in reply to: cant see photo in calendar #1287908
    Neal
    Moderator

    Hey Randy,

    Just following up to see if you’re still having issues. If you need any help, please do let us know! 🙂

    Cheers,
    Neal

    in reply to: short code/ tags date image cutting off #1287907
    Neal
    Moderator

    Hey Bradley,

    My apologies, I gave you the wrong snippet! That CSS I gave you is missing a period (and that’s all it takes to mess it up). Please update it to the below.

    .tribe-mini-calendar-event .list-date .list-dayname {
      padding: 0px !important;
    }

    I noticed that that you’re loading the CSS in directly. You may want to create a stylesheet for the widgets calendar within your current theme like so:

    your-theme/tribe-events/pro/widget-calendar.css

    And then put that same CSS snippet in that file. That’s our recommended way of doing it, but feel free to keep doing it how you are right now.

    Let me know if that works now!
    Neal

    in reply to: Displaying next events #1287321
    Neal
    Moderator

    Hey Karoliina,

    Sure, you can see some of the example widgets here: http://wpshindig.com/event-widgets/. They are images, but they should give you a good example as to how they look :). By default those widgets should take up the full-width, so if you’re going for a full-width page, they should expand to take up as much space as they can. I believe a list by default will be vertical only, so you may have to put some CSS in to get them to show horizontally.

    Yes! Categories are hierarchical. You can specify a category attribute like so:

    [tribe_events view="list" category="barbecue"]

    See https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/#common and https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/#mini-cal-shortcode for more info.

    There is definitely a way to filter by category (and it’s already integrated for you). If you go to http://wpshindig.com/events/. You’ll see a Show Filters button. Click on that and you’ll be able to sort by categories 🙂

    Good thinking on reducing clicks, and yes the tickets are sold on the event page. By default, the WooCommerce event tickets are not shown on your WooCommerce shop page. However, you can enable it by following this guide: https://theeventscalendar.com/knowledgebase/selling-tickets-from-the-woocommerce-products-page/. There are also some extensions related to WooCommerce that you may be interested in as well: https://theeventscalendar.com/?s=woocommerce&submit=&post_type%5B%5D=tribe-extensions.

    Yes, WPML is not supported for Events Tickets Plus. It appears that they will become independent tickets when you try to translate them. Here’s a post with more details: https://theeventscalendar.com/support/forums/topic/wpml-does-not-work-with-events-tickets-plus/

    Hope that helps!
    Neal

    in reply to: Reoccurring Events not updating content #1287224
    Neal
    Moderator

    Hey Monty!

    Awesome, glad to hear you got it all settled. If you have any other questions, please do not hesitate to ask!

    Cheers,
    Neal

    in reply to: short code/ tags date image cutting off #1287214
    Neal
    Moderator

    Hey Bradley,

    Okay cool, we’re almost there! The styles are getting overwritten by another stylesheet later on, which is why that fix works at one point, but then reverts.

    We just need to add in one more thing and we should be good to go! Just modify that original CSS I gave you to this:

    tribe-mini-calendar-event .list-date .list-dayname {
      padding: 0px !important;
    }
    

    Let me know how that works for you.

    Cheers,
    Neal

    in reply to: Link to day 1 of event redirects to day 2 of event #1286471
    Neal
    Moderator

    Hey Rob,

    Welcome back and thanks for reaching out! Let’s see if we can figure out what’s going on with this. There is a redirect going on and it’s not what’s expected with a default install of our plugins.

    The link for that event of 2017-08-25 redirects directly to 2017-08-26 (It is the right link though). I noticed that you’re using the Cloudflare plugin for WordPress. Does it still redirect when you disable Cloudflare? Also, check to see if you have any other redirect rules within Cloudflare that might be doing something.

    If it’s still doing the same redirect after disabling Cloudflare, can you send me the your WordPress theme / child theme, with any modifications you’ve done, from that site? Please send it as a .zip file in a private reply, and share it via Dropbox, Google Drive, or whatever else is easiest for you.

    Cheers,
    Neal

    in reply to: Imports overwrite RSVP data from EventRocket #1286447
    Neal
    Moderator

    Hey Harry,

    I understand where you’re coming from. It’s a bummer that the Event Rocket plugin isn’t working with this right out of the box. Unfortunately, it hasn’t been updated in 2 years, and it is a third-party plugin, so we cannot provide support for it. This isn’t the first time we’ve seen breakage with Event Rocket though. We have numerous other threads which show various levels of breakage when using Event Rocket.

    I know you said that the Events Ticket Plus has more functionality than you need. Though there is the benefit of having Events Tickets Plus working straight away, getting Event Rocket to work in this case will require some customization. And I’m sorry to say that this is also out of scope for what we, as support, can provide.

    Harry, I wish I could do more for you. If you have any other questions or if I can provide assistance with anything else, please let me know.

    Best,
    Neal

Viewing 15 posts - 1 through 15 (of 24 total)