[matthewdenton]

Hi!

Thanks for taking the time to reach out to us with the problem you are facing. To better assist you I will need your help. Can you please confirm by upgrade if you performed an update of WordPress, The Events Calendar, and/or Pro?

Upgrades 

If you updated WordPress I would make sure that you are currently using version 3.6.1 of our plugins which you can download from the “Account Central > Download” link on our site when logged in.

If you updated The Events Calendar but not Events Calendar Pro you will need to update it as we have dependencies between the versions.

Verify no other Conflicts

Once you confirm that WordPress and the plugins are up-to-date I would like you to confirm there are no conflicts from the theme or other plugins. This can be done by the following:

To see where the conflict is I would do the following.

1. Switch your theme to 2010 or 2012.
2. Deactivate all plugins
3. Check if WordPress core widgets are displayed
4. If they show re-enable The Events Calendar and add-on plugins
5. Check if widgets screen still functions as expected, check if widget displays  correctly in sidebar.
6. If issue is resolved turn back on your theme and plugins until the issue re-appears this will tell you which plugin is having a conflict.

Please let me know once you have done the above and we can take next steps.

Thank you,

– Matthew

[matthewdenton]

Hi Yoshie:

Thanks for reaching out to us. I’ll do my best to answer your questions. First yes the information that Casey put in the linked forum thread should work for you as well. The templates you would want to modify would change based on which page you want the slider on.

As Revolution Slider is created and maintained by other individuals we don’t have any step by step tutorial on how to integrate. I do want to make sure you are aware of our Themer’s Guide as it walks you through how to customize The Events Calendar.  Using the guide and documentation on the slider you should be able to move ahead.

Thanks for using our plugins and if you get stuck during the integration of Revolution Slide don’t hesitate to reply back here with what you’ve done and we could see about helping further.

– Matthew

[matthewdenton]

Hi!

Thanks for bringing your issue to our attention. The various add-on plugins for The Events Calendar are dependent on using te same version due to changes that occur in the code base from release to release.  You are getting the above message since your add-ons are on version 3.4 while The Events Calendar has been updated.

To resolve this issue you can download the last versions of both Events Calendar Pro and Facebook Events from our website.  When logged into tri.be (forums count) you should see a menu item on top right called Account Central. If you go to the Download page you can download the latest versions for all plugins you’ve purchased and install on your site.

Please let me know if this resolves out your issues with the notification and Facebook Events not working.

Thanks again for reaching out to us.

– Matthew

[matthewdenton]

Hi!

Thanks for taking the time to reach out to us with your question. To confirm your question you are talking about the “Events Category” meta-box on the admin page as shown in the below screen shot?

Event Categories

If so we utilize existing WordPress functionality for Categories and don’t modify their functionality. If you want to modify how categories work I would suggest reaching to in the wordpress.org forums as someone there may have some hints/tips on defaulting to show all.

If I am mistaken in what you are looking for please let me know so I can help you further.

Thanks again for reaching out to us.

– Matthew

[matthewdenton]

Hi!

Welcome to the forums, and I would love to be of assistance. Unfortunately I am not quite sure what your issue is.

Is there a specific way to link to the next of an event so that we do not have this problem?

If possible can you elaborate where/how you are trying to link to the next event in the recurrence? Is it a link from the home page or static site? a widget? or ?

Once I have this information I can look into helping you further.

– Matthew

[matthewdenton]

Hi:

Thanks for taking the time to reach out to us with your issue. I took a quick look at your website and their appears to be a css conflict where the titles are being hidden from display. To identify if the issue is due to a plugin or your theme can you please perform the following steps?

1. Switch your theme to 2010 or 2012.
2. Check if titles are being displayed – if so then the conflict is within your site’s theme. if no titles continue to step 3
3. Deactivate all plugins except The Events Calendar
4. Check if titles are being displaying
5. If resolved turn back on your theme and plugins untill the issue re-appears this will tell you which plugin is having a conflict.

Once you have done the above let me know what behavior you experience with the titles. Thank you in advance for your help in resolving this.

– Matthew

[matthewdenton]

Hi!

Thanks for taking the time to reach out to us. I want to quickly confirm that your underlying issue is that you are tyring to display a Week View Calendar that contains information for only a single venue. Is this correct?

There are a couple methods that could be used for this but the most straight forward method that I am aware of with minimum to no coding is to utilize Categories to segregate your events. If categories are used you can use the /events/category/category-name/week url to show the week view calendar for all events in a given category. If you define a Category to the Event that matches the Venue this should meet your needs.

Please let me know if the above method would meet your needs or if you are trying to integrate a venue only view within another page of your site.

Looking forward to hearing from you.

– Matthew

[matthewdenton]

Hi John:

Thanks for creating a separate thread for your performance concerns. I want you to know that your query and others in the community have lead us to review our plugin implementation, and over the summer our development focus is not going to be on functionality but instead on the performance of The Events Calendar and related plugins.

Barry is having limited availability this week but I will try to touch base with him to see if there are additional steps that he can recommend in the interim.

Thank you again for bringing to our attention your performance concerns and I want to assure you that we are looking into making The Events Calendar better performing for all users.

– Matthew

[matthewdenton]

Hi!

I took a second pass at this in a clean environment and when using the latest plugins as well as default 2012 or 2010 themes I am seeing the next/previous buttons working as expected.  Before moving ahead further on investigating this I would like your assistance in confirming a few items.

1. What version of the Events Calendar Pro plugin are you using on the site? is it 3.6.1
2. Can you revert the theme to 2010 or 2012
3. Deactivate all plugins except The Events Calendar and Events Calendar Pro
4. Confirm if the next/previous functionality is working.
5. If working re-activate your themes and plugins one at a time to confirm where the conflict is.

Once you’ve done the above we can help look into this issue further.

Thanks ahead of time for your time on this.

– Matthew

[matthewdenton]

Hi:

I’m seeing mutliple conflicts in the css.

The main issue you are facing is that your a links are being hidden by your theme stylesheet with the following:
<div role=”presentation”>

<div role=”listitem”>.entry-title a:link, .entry-title a:visited {</div>
<div role=”group”>
<div role=”listbox”>
<div role=”option”>    color: #000;</div>
<div role=”option”>    display: none;</div>
<div role=”option”>    text-decoration: none;</div>
</div>
</div>
<div role=”presentation”>}</div>

</div>
If you are using firebug to look at the elements on the page a good tip is to look at the internal elements to ensure they aren’t having issues. Please let me know if this helps you get started resolving out your css issues.

– Matthew

[matthewdenton]

Hi:

Thanks for reaching out to us. I want to help but will need to know some additional information on how you have the plugins configured. Can you let me know what version of The Events Calendar, Pro and WooTickets you are using on your website?

I took a look at the site you specified in your website and for past events I can’t book tickets. I’m going to do a little further research and test a few more scenarios but any additional details you can provide on your configuration would let me better investigate the issue you are facing.

– Matthew

[matthewdenton]

Thanks for confirming that you can download the plugin. Please let us know if there are any other issues/concerns you experience with our site or the plugins.

– Matthew

[matthewdenton]

Hi!

Thanks for contacting us with your question. To confirm, you are interested in knowing if our plugin(s) support the automatic pull of events from Eventbrite into the Calendar.

Short answer :

No Eventbrite Tickets does not allow for automatic import of Eventbrite events into the Calendar, events have to be imported 1 at a time.

Long Answers :

Eventbrite Tickets adds the functionality to import events 1 at a time into The Events Calendar. This can be done using the “Import: Eventbrite” screen that is shown in the new user primer.

Also Events Calendar Pro does not add any functionality related to Eventbrite. Only the Eventbrite Tickets plugin interacts with Eventbrite, so pro would not give you any additional features.

Thanks again for reaching out to us. and please let me know if you have any follow-up questions on Pro or Eventbrite Tickets functionalty.

– Matthew

[matthewdenton]

Hi!

Thanks for reaching out to us with your issue downloading the plugin. I accessed the downloads page under the Accounts section of our site and was able to successfully download the 3.6.1 version of “Events Calendar Pro”.

If possible can you give me a few more details on which version you were trying to download if not 3.6.1 or browser you are using? I’d like to cross reference and see if I can duplicate. Also could you attempt to download 1 more time and let me know if it was a momentary glitch with our site?

Sorry for the inconvenience this caused.

– Matthew

[matthewdenton]

Hi!

Thanks for reaching out to us. It does look like that thread would be the correct place to look for resolving your issue. Beyond some basic guidelines for troubleshooting we won’t be able to help support this issue as it is a WordPress upgrade issue and not with the plugins.

To see where the conflict is I would do the following.

1. Switch your theme to 2010 or 2012.
2. Deactivate all plugins
3. Check if issue is resolved.
4. If resolved turn back on your theme and plugins untill the issue re-appears this will tell you which plugin is having a conflict.

Also make sure that you are using the most recent version of our Events Calendar plugins as well. Please let me know if this helps you resolve your issue.

– Matthew

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