Past event issue

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  • July 1, 2014 at 4:40 am #264118
    cuillincollective
    Participant

    Just had a booking.
    Purchase on the 1st of July 2014 for a trip that was on the 29th of June. I’ve tested this with another trip and the date appears fine. How did the customer get into a trip that has passed?

    July 1, 2014 at 12:00 pm #265086
    matthewdenton
    Member

    Hi:

    Thanks for reaching out to us. I want to help but will need to know some additional information on how you have the plugins configured. Can you let me know what version of The Events Calendar, Pro and WooTickets you are using on your website?

    I took a look at the site you specified in your website and for past events I can’t book tickets. I’m going to do a little further research and test a few more scenarios but any additional details you can provide on your configuration would let me better investigate the issue you are facing.

    – Matthew

    July 1, 2014 at 12:05 pm #265108
    cuillincollective
    Participant

    Events Calendar 3.5.1
    Events Calendar Pro- 3.5.1
    Tickets 3.5
    You are correct. You cannot book tickets for past events. But my the customer manage to. If I could upload the image I can show you the email we got through to prove this.
    Thanks,
    Marc

    July 2, 2014 at 3:46 am #266671
    cuillincollective
    Participant

    Hi,
    It has happened again this am. The person booked the 9th of July but got tickets for the 6th of July. I tested this and it’s correct. The dates are wrong.
    This happens only when using the recurrence tool within WooTickets. The stand alone events are fine.
    Please advise

    July 2, 2014 at 12:28 pm #267966
    matthewdenton
    Member

    Hi Marc:

    I’m working with the team to see if we can reproduce the behavior you are experiencing. As an immediate next step I would suggest upgrading from version 3.5 to version 3.6.1 as there are several bugs resolved out in the update. To update you can download new versions by accessing the Account Central > Downloads menu item found at the top of the site.

    Thanks for your patience

    – Matthew

    July 21, 2014 at 7:37 am #471006
    matthewdenton
    Member

    Hi, I wanted to quickly follow-up with you to see if you are all set. Please let me know if you do have additional questions I can assist with or if I should go ahead and close this thread.

    Thank you,

    – Matthew

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