Julie Kuehl

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Viewing 15 posts - 301 through 315 (of 964 total)
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  • Julie Kuehl
    Participant

    I can’t give you an exact date, but it’s a high priority and I expect it will be included in one of our upcoming maintenance releases.

    — Julie

    in reply to: Date format is the wrong way round #92633
    Julie Kuehl
    Participant

    Hi Lisa,

    Have you seen our Themer’s Guide? (https://theeventscalendar.com/support/documentation/events-calendar-themers-guide/) It’s got information that I think you might find helpful. The date is actually used in several locations, but the date.php file might be one place to start, depending on where you are looking to have the date changed.

    — Julie

    in reply to: Permalinks Broken? #92614
    Julie Kuehl
    Participant

    Hi psasser,

    I apologize for the delay in getting back to you. First off, after taking a closer look it seems that this is different than the bug I had in mind, so it may not be a bug at all. You mentioned that the permalink should include the date (/test-event/2014-01-10/, but that is not the case. The permalinks should not have the date in them. Do you have other plugins you are running on the site? Have you tried disabling them? Or reverting to the default TwentyTwelve theme? Perhaps it’s a plugin conflict that is causing the trouble. Can you try that and let me know if it made any difference?

    — Julie

    in reply to: CSV Importer timing out #92598
    Julie Kuehl
    Participant

    Hi baynature,

    Sorry that I’ve not gotten back to you on this. We’ve some new support tools and they don’t seem to like this thread. That being said we’re looking at adding an extra feature in our upcoming maintenance release that will essentially automatically batch the data to respond to timeout issues like we were doing manually. I’m hoping this will help. However, if the file is corrupted, that’s a different issue. Did you try the steps that WP Engine suggested?

     

    — Julie

    in reply to: Help identifying where "Previous Events" query is #91767
    Julie Kuehl
    Participant

    Hi joinof,

    I think you’ve run into a bug we’ve identified and are working on. Hang tight and we’ll let you know when we have a fix for this.

    – Julie

    in reply to: ECP 2.0.11 and WP 3.8 #91762
    Julie Kuehl
    Participant

    Hi David,

    Well, I tested it locally and it seemed to work fine. No problems that I could identify running WordPress 3.8 and Events Calendar PRO together. So give it a go, but I’ll ALWAYS recommend backup, backup, backup. 🙂

    – Julie

    in reply to: Date format and Search translation (bar) #91757
    Julie Kuehl
    Participant

    Hi jmbalsa,

    You can change the date format in your WordPress settings under Settings > General, but that may not modify every date that is used by The Events Calendar. At the present time, I don’t have a better answer for you unless you want to dig into the code and customize it on your own.

    – Julie

    in reply to: Date format is the wrong way round #91752
    Julie Kuehl
    Participant

    Hi Lisa,

    You can change the date format in your WordPress settings under Settings > General, but that may not modify every date that is used by The Events Calendar. At the present time, I don’t have a better answer for you unless you want to dig into the code and customize it on your own.

    – Julie

    Julie Kuehl
    Participant

    Hi bobs,

    I think you’ve run into a bug we’ve identified and are working on. Hang tight and we’ll let you know when we have a fix for this.

    – Julie

    in reply to: Event 6 weeks away not showing #91740
    Julie Kuehl
    Participant

    Hi hamara,

    The Events Calendar is designed that way on purpose. While users may be presented with a blank calendar this month, it is clear there are no events. Users can then scroll through upcoming months to find the next event. When presented with the month of the next upcoming event, in your case February, users tend to scroll back to see the current month and then go ahead again because they now realize why it didn’t show. It can be frustrating for them, especially when the next upcoming event is several months out.

    If you want to highlight the next upcoming event, perhaps you want to consider the list view as default. Does that make sense?

    – Julie

    in reply to: Share buttons on event page #91730
    Julie Kuehl
    Participant

    Hi zandooli,

    You are right that it is not something that’s built into the plugin. But I don’t see any reason why you couldn’t add it to the description of the event if you’d like. Will this work?

    And your English is better than my French, so no apologies necessary!

    – Julie

    in reply to: Work Week / Start Day of the Week #91721
    Julie Kuehl
    Participant

    Hi teamrazo,

    That’s actually controlled by your WordPress installation, not the Event Calendar plugin. You should be able to go to Settings > General and the last thing listed is a drop down menu where you can change it.

    Does that make sense?

    – Julie

    Julie Kuehl
    Participant

    Hi planbtrading,

    If you don’t mind can I have you ask your first question in the PRO forum since you are an existing customer?

    But your second question regarding WooCommerce is that our WooCommerce Tickets plugin uses WooCommerce, so it certainly integrates – well, actually it’s required. How it might interact with your appointments plugin I have no way of knowing.

    Does that make sense?

    – Julie

    in reply to: Front end user event submission #91699
    Julie Kuehl
    Participant

    Hi docp,

    You’ll want to take a look at the Community Events plugin. It sounds like it’s exactly what you’re looking for. Check it out at https://theeventscalendar.com/shop/wordpress-community-events/ and maybe look at the New User Primer too to see the features in action https://theeventscalendar.com/support/documentation/community-events-new-user-primer/.

    – Julie

    in reply to: Attendees? #91690
    Julie Kuehl
    Participant

    Hi Homer,

    Well, if you’re looking to do that with Eventbrite, you’ll have no luck. Eventbrite keeps all the information about attendees in their system and not in WordPress. However, one of our other plugins, such as Woo Commerce Tickets, may be able to do what you’re asking. Woo Commerce Tickets stores attendees (and their information) in WordPress. The query on attendees across events is not something that is included and would require customization, which we don’t provide.

    As far as the cost goes, yes, each plugin would be a separate purchase. But to be clear, you do not need PRO to use a ticketing plugin. You would only need it if you want the functionality that PRO provides.

    Does that make sense? Will this work?

    – Julie

Viewing 15 posts - 301 through 315 (of 964 total)