[Josh]

Hey Katherine,

Thanks for reaching out to us!

You can update both the plugins to the latest versions without losing any of your event data. The only thing to make sure of to ensure your events and filters continue to work is to ensure they’re both updated to the latest version.

Thanks!

[Josh]

Hey Christoph,

Thanks for reaching out to us!

Does your hosting provider supply any additional logging so we could get more information that could be causing the error?

Thanks!

[Josh]

Hey CDC,

No problem! I’m happy you were able to find a solution here.

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Elizabeth,

Thanks for following up here. Unfortunately providing solutions to address issues in child theme templates is beyond what we’re able to provide in support here for our plugin. I also wouldn’t be able to give you a step by step guide for addressing because I currently don’t know what in particular is off with that template.

The best advice that I could give here would be to look at the different templates and see what is off with that particular template compared to the one that is working and modify from there.

I’m sorry I wasn’t able to give you a complete answer here but hopefully it helps to get you pointed in the right direction.

Thanks!

[Josh]

Hey Matt,

That snippet should be specifically for moving the form on the single view. You can control the difference (if I’m understanding correctly) by using conditionals to wrap the statement for where you would like them to display.

So, you could use:

if( is_archive() ) {...}

around the expression for the category listing and:

if( is_singular( 'tribe_events' ) ) {...}

around the expression for the single event view.

Let me know if this helps.

Thanks!

[Josh]

Hey Ryan,

Ah! I think I know what is happening here then.

When you delete events that were imported via the iCal importer, they don’t get completely deleted. They get migrated to a knew, hidden post type called “deleted events”. If you have access to phpMyAdmin for your site, it’s the simplest way to go through your posts table there and delete all of these events.

After they’re deleted, you should be able to see the events available for import via that link again.

You can then use this snippet to prevent the events from saving that way in the future

https://gist.github.com/elimn/13b32fb7763826df78d2#file-tribe_ical_dont_save_deleted-php

Let me know if this helps.

Thanks!

[Josh]

Hey Marion,

I apologize for the delay here and I appreciate your patience.

I hit a wall trying to get this to work from a bunch of different perspectives. Like Edison, I found a bunch of ways that failed but eventually, with the help from others on our team, I found the orderby post date “bamboo”.

The issue here came down to a recently modified function and forcing all “tribe_events” queries to use the event date for ordering no matter watch you may have set or filtered it to be.

To get this to work though, would be to modify your current approach slightly. Rather than redirect to the default list view (since there is a lot more going on there than just an events query) it would be best to do a new custom “tribe_events_query” using the following args:

$args = array(
   'suppress_filters' => true,
   'post_type' => 'tribe_events',
   'orderby' 	=> 'date',
   'order' 	=> 'DESC'
);

From there, you can do a foreach loop on the returned array and apply your Masonry code to that loop there.

Let me know if this helps.

Thanks!

[Josh]

Hey Jessica,

Strange indeed! I’m glad you’ve got it working now though!

I’ll go ahead and close this thread for now. If you have any further questions or if this issue pops back up again, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Dennis,

Sorry for the delay here.

By default, the archive views iCal feed doesn’t appear to be limiting to just events from that category so you couldn’t set the import URL that way.

However, with some custom dev, you could filter the events (using pre_get_posts) for the archives and limit the pull of events that way.

Thanks!

[Josh]

Hey Sarah,

Thanks for reaching out to us!

Unfortunately global stock as you describe isn’t currently available within our Ticketing plugins. However, it is currently in active development.

Full disclosure on this one as well, it was scheduled for release in our upcoming release in early March (and may still be available then). However, looking through the list of features for that release I’m no longer seeing that ticket. This could be due to the need to address some stock count handling across all ticketing solutions. If so, this should be addressed in the current release and focus on the global stock feature should pick back up for the next release.

Thanks!

[Josh]

Hey Michael,

Thanks for reaching out to us!

Unfortunately this isn’t currently available by default within the plugin. However, you could accomplish support for variations with some customization to the tickets and the resulting purchase form that is added to the event.

I’m sorry I wasn’t able to give you a full solution here but hopefully it helps to get you pointed in the right direction.

Thanks!

[Josh]

Hey Alison,

Thanks for reaching out and for providing the CSV files for testing!

I may be a little confused on the issue here. I tested the import via CSV and when assigning the “Category” column to the “Event Category” when setting the options for importing, the events imported assigned to the appropriate category https://cloudup.com/cXD_PqJp3qt.

Based on the import described, does it sound like I’m understanding the issue you’re experiencing here?

Thanks!

[Josh]

Hey Alison,

I just assigned your other thread to myself and will be addressing your question there.

I’ll close this thread and follow up in your newer thread.

Thanks!

[Josh]

Hey Mark,

Thanks for reaching out to us!

Can you verify that you’re using the latest versions of our core Events Calendar and Pro plugins? I’m trying to recreate the settings you have there and I’m seeing a slight variation on the approach to building the custom time on the event https://cloudup.com/caoCef3NNjZ.

Thanks!

[Josh]

Hey Fernando,

Thanks for reaching out to us!

We did provide free licenses for Event Tickets Plus for users that had active licenses for the other ticket plugins. I took a look at your account and it appears that your latest license expired in November of last year.

If you have another account associated with an active license, you can log in there to see the Event Tickets Plus available.

Let me know if this helps.

Thanks!

[Author]

Posts