[Josh]

Hello Oliver,

Thanks for following up!

You can find the code for the tribe_events_event_schedule_details within the core plugin here.

Thanks!

[Josh]

Hello rjweb786support,

Thanks for reaching out to us!

To start, you could try switching the default events template to being your default page template. You can make that change here within the “Display” tab of plugin settings.

Let me know if that helps with the display.

Thanks!

[Josh]

Hello aldf,

Thanks for reaching out to us!

It sounds like you’ve followed the steps mentioned here and have found that the 404 resolves itself when using the default WordPress permalinks settings (rather than pretty permalinks).

I’ll follow up with our team regarding that particular 404 issue and should hopefully have a follow up for you tomorrow.

Thanks!

[Josh]

Hello damoncityconnection,

Thanks for reaching out to us.

You can fix the background issues your noticing with some quick CSS. To start, within your current theme (or preferably a child theme) find the file named style.css. Within that file, you can add the following code to make the background transparent for those sections:

.single-tribe_events .tribe-events-event-meta, .tribe-events-list-separator-month { background: none; }

Additionally, if you’re uncomfortable with modifying your site’s CSS, you can test using the “Full Styles” under the display tab to see if that gets rid of some of the specific styling that is conflicting with your theme. https://cloudup.com/cqPF1CjoPsK

I’m sorry I wasn’t able to give you a direct response however I hope this was able to point you in the right direction.

Thanks!

[Josh]

Hello mattgbsport,

Thanks for reaching out to us!

Unfortunately, there isn’t a straightforward way that I can think of to accomplish this within the current export. Currently, it looks like the CSV pulls from the structure of the attendee list that displays within the table on the backend of the site. The information found within this thread might be able to point you in the right direction to get what you need.

A possible alternative solution for getting the first and last name of attendees for your event would be to query the shop_orders for orders that included the tickets for your event. You could then access the _billing_first_name and _billing_last_name for those orders.

Also, this does sound like it could be a potential feature for our ticketing plugins. Having the ability to control the the CSV export would be a great suggestion for our UserVoice page.

I’m sorry I wasn’t able to give you a direct response however I hope this was able to point you in the right direction.

Thanks!

[Josh]

Hey,

I’ve noticed you’ve marked the previous response as the correct answer. I’ll go ahead and close out this ticket but if you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hello kqed,

Thanks for reaching out to us and providing such detailed instructions for recreating the issue. That is definitely helpful when trying to troubleshoot.

Unfortunately I wasn’t able to get the same results. Meta appeared to be saving fine for me when saving a draft following the steps you’ve provided. Another thing that stands out as a little strange from your notes that I didn’t see replicated on my local environment was the multiple copies of a venue being created if you saved the draft multiple times. There should only be one instance of the venue created and showing under the “Venues” section of the dashboard no matter how many times the draft was saved before being published.

As an initial follow up, can you verify whether this issue persists after following the Testing for Conflicts procedures?

Let me know how that goes and we can continue to narrow in after that.

Thanks!

[Josh]

Hello claghorn,

Thanks for following up with us.

I checked out the conniebauswell.com site and since it is using the default template for events, you should be able to easily access the past events using “?tribe_event_display=true” method described above after updating to version 3.8.

To send the template that is being used, you can copy the contents into a snippet that can be shared using services such as http://pastebin.com. You can find which template is being used by going to the “Display” section of the plugin settings and viewing which template is selected as the default events template https://cloudup.com/cwbqtCltxTd.

In the meantime, you can also download the older versions of the plugin from WordPress.org as well as through your http://tri.be account.

Thanks!

[Josh]

Hello Oliver,

Thanks for following up and providing the useful information.

I checked the source for the output of the date time separator and saw that it is output along with tribe_get_start_date which does have the formatting set within the plugin options applied to it. However it is strange that it isn’t recreating for me locally. A couple of quick questions:

1. <span style=”line-height: 13px;”>Does the formatting persist if you switch to a default theme (TwentyTwelve) and disable other plugins?</span>
2. Could you send me a screenshot of all of the date format settings from the “Display” tab of the plugin settings? https://cloudup.com/cllWETwQRg3

Thanks!

[Josh]

Hey!

Thanks for reaching out to us!

When updating to the Pro version, all your current events will remain intact. Unless you want to include Pro functionality on a specific event, you won’t need to change your events when updating.

The “page not found” issue sounds like a strange one that I don’t believe will make a difference when upgrading to Pro. Is it just the title that is displaying as “page not found” while the page is still displaying the appropriate content? Or is the whole page going to a 404 page?

Can you send me a link to where you’re seeing this happen?

Thanks!

[Josh]

Hello Alexander,

Thanks for reaching out to us!

I notice the title missing on your site as well as the site title not showing after the “|” when switching months on the calendar. However, I wasn’t able to recreate the issue locally.

To start with, have you followed the steps in the Testing for Conflicts procedures to see if this is a potential conflict with another plugin? Particularly, there may be some SEO settings within your theme or an SEO plugin that may be causing this issue.

I’m sorry I wasn’t able to give you a direct response but hopefully we’ll be able to get you pointed in the right direction.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

This is definitely a strange issue to be having. I have a couple of questions and hopefully this can help us to figure out what may be occurring.

1. <span style=”line-height: 13px;”>Is this happening only on single event pages or is it happening on all views associated with The Events Calendar such as the main calendar view (/events)?</span>
2. Are you having the issue when using a default WordPress theme such as TwentyTwelve along with all other plugins deactivated? There could potentially be a conflict that we can narrow down to.

I’m sorry I wasn’t able to give you a direct response however I hope we’ll be able to get you pointed in the right direction.

Thanks!

[Josh]

Hello irishrunner16,

No problem. The ticket has been created and updates will be posted here as we work to resolve the issue.

Thanks!

[Josh]

Hello claghorn,

Thanks for following up with us!

I would actually be interested in seeing the custom template as I’m not sure why it would’ve worked previously but not now. I imagine it may have redirected to the default list view of past events?

You could still potentially work out the issue by trying the two options described above. Would either of those approaches work for you?

Thanks!

[Josh]

Thanks for the input Leah!

Oliver,

I tried some testing on the separator value and wasn’t able to recreate. I’m curious if maybe resetting it to “@” possibly cleared out some possible extra characters that may have been stored. That being the case, I wonder if it would work if you changed it back to ” um ” now?

Thanks!

[Author]

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