[Josh]

Hey Leon,

Thanks for reaching out to us!

Sure thing! You can follow our Themer’s Guide to copy the src/views/wootickets/ticket.php file into your theme and adding the appropriate class there.

For the other, are you wanting the tickets (and other content) to display above the car photo on your single event there?

Thanks!

[Josh]

Hey Christopher,

Thanks for reaching out to us!

As a starting point, how are the events being pulled onto the front page? Are you using some custom code there to output them there? If so, would you mind sharing the code here so we can take a closer look?

Thanks!

[Josh]

Hey Patrick,

Thanks for reaching out to us!

Is the goal here to add the ticket products to already completed orders in WooCommerce? If so, you could try taking a look at this particular thread on StackExchange http://stackoverflow.com/questions/16241467/woocommerce-add-item-to-order.

Let me know if this helps.

Thanks!

[Josh]

Hey Claudia,

Thanks for reaching out to us!

A lot of that information should be included by default and some will definitely need to be customized to be added into the ticket. However, we do have a very flexible templating system that will allow you to overwrite those default templates and generate the other information need into them. You can find out more about that system in our Themer’s Guide.

Would the follow up email be a confirmation sale notification? If so, you could work with the WooCommerce payment confirmation emails and send notifications that way.

Let me know if this helps.

Thanks!

[Josh]

Hey Jeff,

Thanks for reaching out to us!

The primary connection between the Tickets (WooCommerce Product) and the Event is a meta value added to the product called “_tribe_wooticket_for_event” with a value of the associated Event ID.

For this migration, how did you move the information from the old site to the new site?

Thanks!

[Josh]

Hey atmedia,

Thanks for reaching out to us!

You can definitely accomplish this with a little bit of customization. The following should get you what you’re looking for here:

• Follow our Themer’s Guide to copy the email template from the event tickets plugin at src/views/tickets/email.php into your theme
• From there, find the “ticket-details” table at about the line #329 mark
• Add the following snippet to the listing there, following the same structure as all the other details there.

https://gist.github.com/BeardedGinger/463afdd0d122a3f787233ae727187d5f

Let me know if this helps.

Thanks!

[Josh]

Hey Jamie,

Thanks for reaching out to us!

I apologize for any inconvenience you’ve had in using our plugins. When seeing the issues with tickets, are they happening on a specific event or are some ticket emails on a specific event working while others are not?

If a single event is having some tickets work while others don’t, are there any common characteristics on the orders that have tickets failing?

Thanks!

[Josh]

This reply is private.

[Josh]

Hey Chuck,

I did some testing here and it looks like the way we currently provide that image is based on the image associated with the product. You mention that you have those set for your tickets already? Are you using the Product Image section here https://cloudup.com/cQnddsSVCod when setting those images? Do images added to non ticket products show properly within your cart on your site?

Thanks!

[Josh]

Hey Donna,

I’m terribly sorry I missed responding to this here. I’ve got the email with xml file I’m working on getting it set up on my local install and digging into the potential issues here.

I’m thinking the root of the issue here is associated with ajax requests loading the different screens and some of the original filters applied to the filter bar displays not persisting once those requests are made. If that’s the case, that is an additional level of complexity here that I’m not positive I’ll be able to provide a couple of snippets for to overcome. But, I’ll take a look to see if there is something that I can see that would work here.

Thanks!

[Josh]

Hey Chuck,

Thanks for following up with us here!

I can see the issue on your site and can replicate the issue on my local install. I’ll dig into this further to see if I can come up with a temporary solution here while documenting the potential bug here.

Thanks!

[Josh]

Hey Colleen,

Thanks for following up here. I’m sorry I wasn’t able to help get you closer to what you were looking for, however I’m glad you were able to get something that works for you here.

Thanks!

[Josh]

Hey Robert,

Thanks for reaching out to us!

I’m not sure I follow the “Members” plugin that you’re referencing there. What are you wanting to use that plugin for in this particular scenario?

The QR code will work with any QR scanner on any device. When scanned, it goes to a link that triggers the check-in for that ticket. This should be a bit more flexible than a dedicated app. Is that flow not working in your current scenario?

Thanks!

[Josh]

Hey Colleen,

Thanks for reaching out to us!

I am limited in the amount of support that I can provide for a customization such as this. However, you can try removing the second function and filter on “pre_get_posts” there. That function is a bit of a safety net to help with clashing of conflicting post/page/event slugs. You can remove as an initial test here to see if it helps here.

Looking at the first function though, it seems to be a clear and straightforward way for getting what you’re looking for. If the issues you’re describing are solely driven by that function, I fear that the solutions would be a bit of a Whac-A-Mole to get things working.

Thanks!

[Josh]

Hey Travis,

Awesome! Happy to help.

I’ll leave this thread open for a bit in case you want to come back here after testing it out over the weekend.

Thanks!

[Author]

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