[Melanie Adcock]

Thank you.

[Melanie Adcock]

Victor,
Problem solved. The date error and pop-downs not working were solved by reinstalling the plugin. The update must have hosed it. I had lots of javascript errors in the console.

The duplicates were caused by the fact that your new features for tickets (adding meta to woo emails and order summary) were things I custom coded two years ago. I removed my templates.

Melanie

[Melanie Adcock]

Sorry for the delay. I have backed up his site and have a development duplicate working. I’ll strip it down and do some testing.

[Melanie Adcock]

Thanks Victor. That update did the trick.

Melanie

[Melanie Adcock]

Thanks… I was definitely looking in the wrong place.

Melanie

[Melanie Adcock]

I copied the site with Backup Buddy and created a local install. I deactivated all plugins except for Woocommerce, TEC, ET and ET+. I switched to 2016 theme. Still no attendee data in any email. I finally decided to use the same changes I used the previous site I started this post with. I edited the woo order and email template to included the attendee name.
I switched back to the theme and turned on plugins one at a time testing after each and when it was all over I had attendees in all email even on the tickets. Not sure why it started working suddenly on the tickets I knew when it kicked in and started working because I went from no attendees on the tickets to two which meant I need to uncheck the box under settings.
https://www.mgacreativedesigns.com/getting-attendee-names-woocommerce-new-order-email-event-tickets-plus/

[Melanie Adcock]

Okay, to solve this issue I have moved my client’s site from GoDaddy Managed WordPress hosting yet the problem remains. No names on tickets. As you can see by the screenshot the woo meta is being added twice but without the name.

[Melanie Adcock]

On a side note: I used a function to hide the QR code on the email. Is the same issue keeping the QR in the email?

//Remove QR Code from Class Tickets
function tribe_neuter_qr () {
	if ( class_exists( 'Tribe__Tickets_Plus__Main' ) ) {
		$qr_class = Tribe__Tickets_Plus__Main::instance()->qr();
		remove_action( 'tribe_tickets_ticket_email_ticket_bottom', array( $qr_class, 'inject_qr' ) );
	}
} 

[Melanie Adcock]

On the new site that I am testing the beta extention it is Godaddy Managed WP Hosting. I hope there is a quick fix soon. This goes live tomorrow.

[Melanie Adcock]

Brook,

I tested the beta extension on another site I am setting up events tickets plus on and I don’t get the name on the emails or on the ticket email. I get the this. I’ll be testing the cpr site this week. I am swamped with other work.

[Melanie Adcock]

The error goes away if the the box “Attach event information to WooCommerce emails, such as the the Attendee meta information.” is left UNCHECKED.

If a product and ticket are purchased together there is no fatal error. It seems it doesn’t know how to handle it when there is no ticket in the cart.

I’ve deactivated all plugins and used a default theme using only woocommerce and TEC and still get the fatal error so it isn’t a conflict.

[Melanie Adcock]

I’ve updated the plugins with the latest but I am still getting an error when purchasing a product other than a ticket.

Notice: Undefined variable: quantity in /home/melani42/public_html/gacpr/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php on line 696

[Melanie Adcock]

Thanks Brook,
No worries. I’ll let me client know.

[Melanie Adcock]

Hope you had a wonderful Holiday Brook. Once we solve the undefined variable issue caused by the additional email options when purchasing a tangible product I will be thrilled. That is the very last issue hopefully for this picky client.

Melanie

[Melanie Adcock]

Great. Plus this will be a great value add on to my retirement communities sites – I have been using WP Events Manager for their marketing calendars. Adding in RSVP (it has to send an email) to their seminars will make me a winner.

[Author]

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