[Melanie Adcock]

Looking forward to it. Thanks. This is the last item (hopefully) on this site before it goes live. He is a high maintenance client so I want him to be happy.

[Melanie Adcock]

Brook,
Thanks for taking a look. Just an FYI I have TEC, ET+ and Email Options on a site that just does RSVP and the CC organizer email doesn’t work either. I have another site ready to use the RSVP as well and it doesn’t send the CC organizer either when I tested it yesterday. I did test the blank install on WPE using RSVP before I installed Woocommerce and no CC either.

Melanie

[Melanie Adcock]

I’ve spent hours testing this. I spun up an install on WPE and installed TEC, ET, and ET+ and woocommerce with 2016 theme and got all attendee information in the emails. I did not receive the Organizer copy.

I deactivated all the plugins on the GACPR site and it ended up being Woocommerce Pretty Emails that was keeping the attendee information from showing.

Just to clarify about emails sent:
The following emails are going out:
Your Ticket Order – Customer – CONTAINS ATTENDEE NAME
Order Completed – Customer – CONTAINS ATTENDEE NAME
New customer order – Admin – CONTAINS ATTENDEE NAME
Organizer Email – Never received

However, the issue of the error when checking out tangible goods remains.
Notice: Undefined variable: quantity in /home/melani42/public_html/gacpr/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php on line 694
Not only is the error on the screen but it shows in all the emails.

I have switched to default theme….the error remains
I have disabled all plugins except what is necessary to run TEC. ET+, and Woocommerce. Error remains
I have removed all Woocommerce and The Events Calendar custom functions in the functions.php file …the error remains.
If I deactivate Event Tickets Extension: Additional Email Options plugin the error goes away.

[Melanie Adcock]

I plan on doing the testing this afternoon. I did get the attendee information in the customer email when using the BETA version of the addon. When I switched to the latest version of the Email Options Addon I did see the attendee information on the order details page but no attendee information in the customer email or the admin email PLUS the FATAL ERROR when I test purchased products. I mentioned above with the screenshot. Here is a copy of a Admin New Order Email. Having the attendee information is important as the attendees are not necessarily the person who purchases a ticket to the CPR class. A company may send 3-4 attendees to the class but a secretary will purchase the tickets.

I will comment out all the extra code I’ve added to TEC and start testing from there and work my way backwards to other plugins.

Melanie

[Melanie Adcock]

Thanks for checking. I never had issues receiving the three emails when purchasing tickets:
New Order – Customer
Order Completed – Customer
New customer order – Admin

With the email addon extension for ET installed not only does the organizer not get a copy of the order it doesn’t include attendee information in the admin email.

Unfortunately the addon causes an error and prevents emails when purchasing CPR tangible products plus it throws a warning (see in post above).

I’ll turn off all extraneous code and see what happens.

[Melanie Adcock]

This reply is private.

[Melanie Adcock]

This reply is private.

[Melanie Adcock]

Any update on this issue?

[Melanie Adcock]

I’ve already installed that addon. You recommended it in previous post.

The attendee name is on the ticket.
The order details page shows the attendee information.
The customer order email doesn’t show attendee information. (not imperative since the tickets show it but my guess is if showed here it should show on the admin order). When I used the older snippet I got the attendee information in the customer email but not the admin email.
Admin email doesn’t show attendee information. (Client wants this even though he can download roster).

A point in the right direction would be helpful.

[Melanie Adcock]

That is the thread I found last night. I installed the add-on. I have my issue nearly solved.
The attendee name is on the ticket.
The order details page shows the attendee information.
The customer order email doesn’t show attendee information. (not imperative since the tickets show it but my guess is if showed here it should show on the admin order). When I used the older snippet I got the attendee information in the customer email.
Admin email doesn’t show attendee information. (Client wants this even though he can download roster).

A point in the right direction would be helpful.

[Melanie Adcock]

Finally got it working – Attendee name is now in the customer email but I need it also in the admin order email so I still working on that. I also got the autocomplete orders working. I ended up using Woocommerce Auto Complete Orders https://wordpress.org/plugins/woocommerce-autocomplete-order/ The plugin from Woocommerce didn’t work for me.

[Melanie Adcock]

Geoff,
Just to let you know that I too have this issue. Also, I have tried both of the suggested plugins and they are not working either to autocomplete the orders. They both used to work ( I tested them both before). Now none of the solutions work. I am still troubleshooting at this point.

[Melanie Adcock]

It worked that way last year when I went from one license to three. Not with this link. It puts a product in the cart with the discount already applied. If I tried to upgrade from my license page it wouldn’t add it to cart at first. If I add the Agency to the cart it doesn’t apply a discount. If I removed the discounted Business level and then click the Upgrade to Agency link add the Business level back in at $104. If I leave the discounted business level in and add the Upgrade to Agency nothing is added to the cart.
I tried several combinations and this is what finally worked. I clicked the link in the email to add the Business level to a cart $104). I added the Agency to the cart (no discount applied) at $299. I went to the license page and click the link to upgrade. This added the Agency to the cart with the discount. I removed the non-discounted agency level and Business Level and I was left with the cart as it should be: Upgrade to Agency. Convoluted but it worked

[Melanie Adcock]

Yes I did all the testing. I actually think the issue is caused by transients in the shopping cart. I am going to delete my events and re-add them. I had to stop testing when I ran into another problem. Wordfence auto updated and was completely blocking checkout. I was getting a gateway timeout and couldn’t figure why that suddenly stopped working.

I’ll let you know if the problem persists.

[Melanie Adcock]

Ah no, that is one process I didn’t try. And YES! it worked! Thank you!

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