[John Paul]

Hi Shelby,

the link you need to see is

http://webnprosper.staging.wpengine.com/events/list/

this is the staging site. Be aware that some of the menu links in the site if you explore them may take you back to the live site as not all the links copied over correctly. However, I doubt you will need to do that.

I did check for conflicts before I posted. I attach a few screenshots. 1) 2012 theme view 2) Divi View 3) my child theme view. All have the same problem that the price is not displayed.

If you look at the other screenshot of the code in inspector you can see that there is a file in the Tribe plugin files that has code to non-display the cost span at these sizes. ”tribe-events-full-mobile-min.css”

[John Paul]

will do

[John Paul]

yes, but it is not the format I need, hence the child structure so I can edit the code to get what I want

[John Paul]

So, the problem was the ‘loop.php’ file in my child structure. I had placed the photo pro files of content, loop, nav and single=event .php into my child folder as I had made edits to the content.php file. By deleting the loop.php file from the child folder, this sorted the problem. The new update loop.php has a chnage to some of the div classes and some new additions.

As a question: can you think of any reason why I might need the loop.php in my child folder if I do not intend to make any changes to it? I think I remember being told to add them all when I was editing the content.php. But perhaps my memory is not serving me well. appreciate your views.

[John Paul]

Hi,

well it worked before fine i.e. I had the Divi default button. So, by adding this CSS you have over ridden it. Not sure why you had to do this. If I choose in settings to use the theme defualts, then that is what I should see.

Oh well .. can you tell me the best CSS file in my child structure to add the new code to please, so that I achieve the right level of specificity.

Thanks

[John Paul]

I updated Divi and the problem is the same.

[John Paul]

Hi Port,

I always use a staging site too and what I do is within my events calendar account licenses is to change the website address to the staging site URL. Assuming you have copied the live to staging, then you will get the updates coming through to use and test. If all goes well, then you can copy from stage to live and then reset your account again.

Often my client has new orders come post testing , so I change my account settings again back to live, refresh updates in live, put into maintenance and then perform the updates in the same order I did them in stage (it can sometimes make a difference).

Messy , I know, but I haven’t found any other way.

[John Paul]

Hi, I think I might know the reason why this is happening and intermittently (for my site anyway). I have followed the logs of clients whose orders do not have the fieldset list included in the final order.

To be clear : my problem is that occasionally when our clients get the order, the ticket fieldset data (attendee name, email , dietary requirements etc) do not show up in the ticket AND they do not show up in the order book in woocommerce.

When I look at the serious of actions the clients take, it is the following.
1) Select the number of places
2) add information to the attendee form (ticket fieldsets)
3) Go to check out (using PayPal)
4) They then cancel the payment process (because they suddenly decide they do not want to pay with PayPal). Woocommerce now trashes this order.
5) They go back to checkout and choose another method of payment.Woocommerce creates a new order number.
6) Order gets sent, but without the fieldsets attached.

I therefore assume the fieldset attaches to the first order and does not get reattached to the new one.

I have tested on my test site. I can confirm that I place an order, went to paypal and cancelled. The paid a different method. woocommerce created a canclled order , then a new order, but the tickets had no fieldset data

Can you please check this line of thought.

[John Paul]

we were offering only PayPal, but they have changed their T&Cs and now you cannot checkout as a guest unless you create a PayPal account at the same time. This is putting lots of customers off buying. So we have now added stripe. The clients previously were heading back to the cart and choosing direct bank transfer instead.

[John Paul]

Hi, I think I might know the reason why this is happening and intermittently (for my site anyway). I have followed the logs of clients whose orders do not have the fieldset list included in the final order.

To be clear : my problem is that occasionally when our clients get the order, the ticket fieldset data (attendee name, email , dietary requirements etc) do not show up in the ticket AND they do not show up in the order book in woocommerce.

When I look at the serious of actions the clients take, it is the following.
1) Select the number of places
2) add information to the attendee form (ticket fieldsets)
3) Go to check out (using PayPal)
4) They then cancel the payment process (because they suddenly decide they do not want to pay with PayPal). Woocommerce now trashes this order.
5) They go back to checkout and choose another method of payment.Woocommerce creates a new order number.
6) Order gets sent, but without the fieldsets attached.

I therefore assume the fieldset attaches to the first order and does not get reattached to the new one.

I have tested on my test site. I can confirm that I place an order, went to paypal and cancelled. The paid a different method. woocommerce created a canclled order , then a new order, but the tickets had no fieldset data

Can you please check this line of thought.

• This reply was modified 7 years, 4 months ago by John Paul.

[John Paul]

I am using calendar and events ticket plus. this has all happened to me since adding a SSL certificate to my site.

I also cannot see the Help tab.

I have my own ticket in for this as well.

btw. all works fine on staging site where there is no SSL. I am currently working with my hoster to try and get SSL removed from the login or admin pages to see if that fixes it.

[John Paul]

Hunter

many thanks. Maybe you can help me if I describe what I am trying to do. I cannot believe it is hard, but here we go 😉

http://ashdownupdate.wpengine.com/event/perfect-pies-quiches/

here is a link to a course on our test site. My client wants to give the buyer the option of choosing to have a Gift Certificate sent to the attendee. But this would attract a postal charge. You will see that in the attendee field-set I have added a tick box option for them to choose ‘gift certificate’ yes or no. So far , so good. However I want the action of selecting ‘yes’ to add £1.55 to the cart for postage and packing. I have added a checkout field where they can voluntarily select the postage, but this is not ideal. It really needs to be automated.

Any ideas how you guys might help me do this???? It is coming up to xmas and I really need to get this working pronto for my client.

[John Paul]

soved, I had some code in my functions file that overrides when it see the word ‘ticket’ for something else, so it was there all along just called something else

😉

[John Paul]

my bad

[John Paul]

I do not have this option. But I am still on version 4.2.5. Was this a recent update?

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