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September 4, 2018 at 11:06 am in reply to: Events that end after 12 midnight also appear on the next day’s calendar. #1613371

Courtney
Member

Hi Mario

So sorry for the delay. We had a holiday weekend, but are fully staffed again now.

It looks like your event is scheduled to go from August 28 to September 25. Can you change the end date to August 29 to review?

Thanks
Courtney 🙂

September 4, 2018 at 10:52 am in reply to: After Update: Eventspage not showing up #1613354

Courtney
Member

Hey Torsten

It shows that you may be a bit outdated in your plugin versions. Can you confirm that you’ve updated the plugins and run through the conflicts testing?

You might find your conflict quickly by using Plugin Detective https://wordpress.org/plugins/plugin-detective/.

Thanks
Courtney 🙂

September 4, 2018 at 10:15 am in reply to: How do I remove "Export Events" link? #1613289

Courtney
Member

That’s great Barbara. I’ll close out this thread for now, but do let us know if you have any other questions.

Thanks
Courtney 🙂

September 4, 2018 at 8:38 am in reply to: License question #1613086

Courtney
Member

Hi Péter

We always recommend that the end client owns their own license, especially for ongoing support. https://theeventscalendar.com/knowledgebase/client-or-dev/

I’d suggest reviewing our Scope of Support / Terms for a full legal answer about including the plugin within your theme.

You are free to purchase the plugins, and even to design for them to be included in themes that you sell on Themeforest. However, we can only support clients that have their own login to access our help desk.

Is there anything else I can help you with?

Thanks
Courtney 🙂

September 4, 2018 at 8:26 am in reply to: License issues #1613069

Courtney
Member

Hey Ignacio

1. We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

2. Events Calendar Pro is not required to use Filter Bar. Do note, Filter Bar will only work on the default /events page. It will not display within shortcodes, etc. at this time.

Is there anything else I can help you with?

Thanks
Courtney 🙂

September 4, 2018 at 8:19 am in reply to: Add Filter Bar to Multiple Calendars #1613062

Courtney
Member

Hey Mark

Unfortunately at this time, Filter Bar will only display on the default /Events page. If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request.

You can vote for it at https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/17840326-make-filter-bar-compatible-with-shortcoded-calenda.

Is there anything else I can help you with?

Thanks
Courtney 🙂

September 4, 2018 at 7:56 am in reply to: License invalid? #1613025

Courtney
Member

Hi Jannik

So sorry for the confusion. We sent an email containing a link to download Events Calendar Pro and the license key.

Can you go to My Account » Downloads https://theeventscalendar.com/my-account/downloads/ and download the Events Calendar Pro plugin. Head over to Plugins » Installed Plugins » Add New next and select the Upload Plugin at the top of the screen. This should be a .zip file. If your browser has unzipped the file automatically, please check your browser settings to alter that and try downloading again.

You’ll need to keep the free The Events Calendar https://theeventscalendar.com/product/wordpress-events-calendar plugin active as well. Go to Plugins » Add New » Upload Plugin. Then activate your plugin.

After that, get your license key https://theeventscalendar.com/license-keys/, and go to Events » Settings » Licenses to enter it (though very likely it’s already entered when you activate your plugin).

It looks like you tried to do this, but in the Event Aggregator field instead.

Let me know if this works now.

Thanks
Courtney 🙂

August 30, 2018 at 3:28 pm in reply to: Error when updating Events Calendar Plugin #1610200

Courtney
Member

Hi Jin

Thanks for sharing that update. I’m glad your plugin update resolved the issue. I’ll close out this thread, and we’ll continue to help you with the other topic on that thread.

Thanks
Courtney 🙂

August 30, 2018 at 3:27 pm in reply to: Can’t add ‘Events’ to menu #1610198

Courtney
Member

Ah, good catch. I’ll be sure to update that article with your suggestion.

Glad you got this working. I’ll close out the thread for now, but do let us know if you run into any other issues.

Thanks
Courtney 🙂

August 30, 2018 at 3:23 pm in reply to: New Events – I can see the preview but when I publish the page it doesn’t load #1610194

Courtney
Member

Thanks for the update David

I’m glad you narrowed down what wasn’t working. I’ll close out this thread for now, but do let us know if you run into future issues.

Thanks
Courtney 🙂

August 30, 2018 at 3:22 pm in reply to: Events That Go Past Midnight #1610192

Courtney
Member

My pleasure to help you get this working. I’ll close out this ticket for now, but do let us know if you have any future questions.

Thanks
Courtney 🙂

August 30, 2018 at 8:31 am in reply to: Events that end after 12 midnight also appear on the next day’s calendar. #1609765

Courtney
Member

Hi Mario

Can you show me one instance of the event being edited? I’d like to see when the start/end date is set in the editor view.

Thanks
Courtney 🙂

August 30, 2018 at 8:18 am in reply to: Event Aggregator – Importing events from other urls #1609746

Courtney
Member

Hi Regina

So sorry we aren’t able to meet your needs at this time. I’ll close out this thread for now. Let us know if you have any other questions.

Thanks
Courtney 🙂

August 30, 2018 at 8:17 am in reply to: Event Aggregator – Importing events from other urls #1609745

Courtney
Member

Hi Regina

So sorry we aren’t able to meet your needs at this time. I’ll close out this thread for now. Let us know if you have any other questions.

Thanks
Courtney 🙂

August 30, 2018 at 8:16 am in reply to: Image size in list container #1609743

Courtney
Member

Thanks Deb. Keep me posted if your theme developer has a fix.

Thanks
Courtney 🙂
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