[Courtney]

Hi Robert

When you visit this thread on https://theeventscalendar.com/support/forums/topic/lost-account-login/ our public support forums, at the very bottom should be a “Reply as Private” option before submitting your reply. This way, only you and the support team will be able to see the information.

Thanks
Courtney 🙂

[Courtney]

Great to hear John. Let us know if there’s anything else we can help with.

Thanks
Courtney 🙂

[Courtney]

Hi Daniel

You do not need to match the version numbers. They are not in sync with each other. Please let us know how the update goes!

Thanks
Courtney 🙂

[Courtney]

Hi Kristy

It looks like your version of The Events Calendar may be out of date. We issued a hotfix to 4.5.12.3 to address a known bug in WordPress core. Because WordPress addressed this with WP 4.8.2, and applied their fix retroactively to older versions of WP core, it impacts all versions of The Events Calendar before version 4.5.12.3. Can you update to at least that version, or even up to 4.6, which contains the fix, and let me know if the problem is still happening?

Thanks
Courtney 🙂

[Courtney]

No worries Chris. Let us know if we can help with anything else.

Thanks
Courtney 🙂

[Courtney]

Hi Constantino

We’d be happy to look into that further for you.

Please send an email to support [at] theeventscalendar [.] com describing the issue.

Thanks
Courtney 🙂

[Courtney]

Hi John

I believe the month view of the calendar may be part of the hotfix we issues to The Events Calendar 4.5.12.3. The fix is also found in 4.6. Can you please update to that version and let me know if the issue resolves?

Thanks
Courtney 🙂

[Courtney]

Hey there

At this time, our plugin is limited to just WordPress. However, we’ve been working on something that might interest you. It isn’t ready yet, but you can find out more at http://m.tri.be/19qc.

Thanks
Courtney 🙂

[Courtney]

This reply is private.

[Courtney]

Hi Bonnie

So sorry about the conflict. The Events Calendar 4.5.12.3 is now available, which resolves an issue related to the display of events in the default Month View. This issue (https://core.trac.wordpress.org/changeset/41496) was introduced with WordPress version 4.8.2 and impacts all previous versions of The Events Calendar AND WordPress core–all users are encouraged to update as soon as possible. No other changes were made to any other areas of the plugin, and we apologize to anyone who might have been affected by this issue.

https://theeventscalendar.com/hotfix-the-events-calendar-4-5-12-3/.

All versions after that update will have the fix as well.

As for the support/updates, after the license expires, access to plugin updates and support expires as well. Events Calendar Pro will continue to function as it last had at the end of the license term.

Thanks
Courtney 🙂

[Courtney]

Hi Robert

Can you tell me the domain name/website address for the site? I’ll look to see what I can find.

Can you also log in to the site, go to Events » Settings » Licenses and see if the Events Calendar Pro license still displays? If so, please send a copy of that to us as a PRIVATE reply.

If it looks like the Museum paid for the license directly, we’d be happy to just change out the email addresses on record. If it was purchased by a former developer, we can walk you through the steps to ask them to transfer the license to you.

Thanks
Courtney 🙂

[Courtney]

Hello Peitro

I think this guide might be helpful to answer any questions: https://theeventscalendar.com/knowledgebase/event-aggregators-import-limits-work/.

You can apply your license on up to 10 sites without issue, and it will count just the number of scheduled imports, not events, that are imported daily.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Luca

Event Aggregator does import iCal and .ics feeds. Are you able to specifically get a .ics link?

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Thanks
Courtney 🙂

[Courtney]

Hi Chris

Unfortunately, Event Aggregator doesn’t import xml feeds. We can work with .ics/iCal, Google Calendar, Facebook, etc.

http://whatwpthemeisthat.com/ does show the domain as a WordPress site, though it hides much of their plugin data. The original site may have a different type of export feed that could work with EA.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney 🙂

[Author]

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