[Courtney]

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney

[Courtney]

Hi Andreas

I believe this is still related to issues with your theme. I’m wondering for instance if it includes a wp_footer() call (that would explain the missing assets. Can you check on that?

Thanks
Courtney 🙂

[Courtney]

Hi Nick

Events Calendar Pro is a separate item from Community Events. You can read about the features of each by visiting the links.

Thanks
Courtney 🙂

[Courtney]

Hi George

We do not import past events.

We advise limiting to 3 months. From the admin view of Import Settings:

“Limit the number of imported events by number, date range, or not at all; on slower websites this may impact the success of imports. Selecting a shorter time period or a smaller number of events may improve results”

You can override this at your own risk to have no limits.

Causing your site to be constantly searching endlessly into the future for events to import may create extra drain on your website hosting server. This can create a big difference in speed. You will need to test and see. Or perhaps do one initial fetch of far reaching events, and then modify down to just the next 3 months at max.

For each source that you import, you can schedule it to import on demand, every 30 minutes (uses lots of resources), hourly, daily, weekly, or monthly. The more frequently and further ahead that you have your scheduled imports set to search, the more resources this will create on your webhost.

Does this help?

Thanks
Courtney 🙂

[Courtney]

Hi there Heid

Can you send me the lihk to the exact page that you are seeing this on? I am not very good with Italian and wasn’t able to find it myself. So sorry about that!

Thanks
Courtney 🙂

[Courtney]

Hi Alyson

http://wpshindig.com/events/week/?tribe-bar-date=2017-12 I used this to dig in a bit further. It looks like in week view, the popup display does show a mouse that would cause a visitor to believe it is clickable. The popup on standard month views does not do that. I’ll flag it as a bug for now, and update you when and if we are able to resolve this.

Thanks
Courtney 🙂

[Courtney]

Hey Jeff

I did some more digging and found that even without the button appearing on http://www.sussexlocal.net/events-calendar/, I can still export your .ics file using http://www.sussexlocal.net/events-calendar/?ical=1&tribe_display=photo.

When I import that file, I see 30 future events. Is that the number you are expecting to see?

Is there any chance you were trying to export from inside a single event? If so, getting just 1 result would be the expected behavior. Exporting from the publicly viewable Events calendar page should produce the 30 results I see in that ics file.

Does this help?

Thanks
Courtney 🙂

[Courtney]

Ah, thanks Jeff. I’m sorry we are still working on getting this narrowed down, but will absolutely be sure we get this resolved.

It is good to know you were using this “export events” button. Could you send me a link to exactly where this button appears on your site? I’m not seeing it at http://www.sussexlocal.net/events-calendar/. I’d like to test this myself.

Also, have you gone through the Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ to be sure this is not a theme or plugin issue?

Thanks
Courtney 🙂

[Courtney]

Hi Jeff

I have thoroughly read the ticket. I have not used a canned response with you.

Let’s see how I can further help.

To be clear, you want to export to Google Calendar.

Our export tool is in the lower right corner on the main Events calendar page. This creates an .ics file that Google can import.

This sends the entire upcoming events into Google Calendar.

I really do want to help. This ticket has been assigned to me, and on average, I check for follow up threads with open tickets 2-3x per day. I will check in.

Thanks
Courtney 🙂

[Courtney]

Thanks for checking on that John. I believe this is likely somewhere in your internet connectivity then and less likely something I am able to assist with. However, I’d love to hear how this goes for you. Please keep me posted.

Also, it’s always worth testing with another browser to see if you have the same experience.

Thanks
Courtney 🙂

[Courtney]

Hi Kal

Probably the first priority to share is that at this time, The Events Calendar and it’s related products are limited to just WordPress websites. However, we have some exciting news: Soon we will be available on Wix and other platforms. See http://m.tri.be/19qc.

You can check out how our current WordPress plugin works at http://wpshindig.com/events. Just a heads up, when we launch our new tool that works on all sites, we won’t necessarily have all the functionality available on WP Shindig at launch. We will grow into it.

I do hope this narrows down some of your questions. I realize I’m not answering all of them, but the biggest issue here is using Wix, and letting you check out our demo site.

Let me know what questions I can answer after this.

Thanks
Courtney 🙂

[Courtney]

Hi Colbi

Your client can schedule each .ics Google Calendar import to be assigned to a specific category. If you have 1 Google Calendar account but want separate categories on your site, I’d suggest making additional calendars within Google Calendar to achieve that. https://support.google.com/calendar/answer/37095?hl=en.

Does that answer your questions?

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Jeff

Let’s see what we can get through ASAP on this. On the front of your calendar, in the lower right corner is an “Export Events” button. You can see ours at http://wpshindig.com/events.

When you click this, it provides a downloadable .ics file that you can take to Google Calendar. Google has put this together for help importing .ics files: https://support.google.com/calendar/answer/37118?hl=en

Is this able to solve the problem? It will export all of your upcoming events.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi there Heid

That is very odd behavior. To better help troubleshoot this, can you please send along your System Info?

After that, can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hi James

I’m not familiar with localist. However, Event Aggregator can import iCal/.ics file types. Does locallist provide that format? If so, it should work well.

Is there anything else I can help you with?

Thanks
Courtney 🙂

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