[Courtney]

Hey Hayley

Event Tickets only supports free RSVPs and Paypal for purchasing tickets at this time.

Event Tickets Plus requires an e-commerce plugin be also installed. We currently support WooCommerce or Easy Digital Downloads.Read more about each option’s features and payment gateways.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Ori

Thanks so much for reaching out!

Facebook recently declined our efforts to work with them. https://theeventscalendar.com/important-facebook-api-changes/  We are terribly sorry about this. 

You can still import events using either of these 2 options outlined in How to Import Facebook Events into Event Aggregator https://theeventscalendar.com/knowledgebase/how-to-import-facebook-events-into-event-aggregator/, though it is a less ideal method than we previously had available.

Needless to say, we are just as stuck and frustrated as our clients on this issue. If anything changes, we will continue to keep you updated through our social channels, blog posts, newsletters, and on https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy and https://theeventscalendar.com/event-aggregator-status/.

We really would like to work with you on this.  Would you be interested in a discount for one of our other plugins instead of a refund?

If you interested in a refund, you can fill out the refund form https://theeventscalendar.com/knowledgebase/refund-policy/.

Please let me know if you have any other questions!

Thanks
Courtney 🙂

[Courtney]

Hi there

We’re limited in helping with styling customizations, per our Scope of Support / Terms.

There may be a little help at https://theeventscalendar.com/support/forums/topic/how-to-sort-events-by-distance/ if you’re up for coding this yourself. Please see our Themer’s Guide as a starting point.

If you’d like to hire someone to finish this see: Custom Development

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can vote for it at http://tribe.uservoice.com.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hey Alaina

I do believe we can help you there.

We do offer Calendar View Shortcodes https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/ and Widget Shortcodes https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/ for Events Calendar Pro https://theeventscalendar.com/product/wordpress-events-calendar-pro/

We have a few other shortcodes for things such as single events https://theeventscalendar.com/knowledgebase/embedding-single-events-tribe_event_inline-shortcode/

If you were wanting to embed the calendar on a different site than your own WordPress website, check out our latest event calendar tool that you can use on any or many sites: Loxi.io.  You can get started with a free trial today and see if it will meet your needs.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Miles

The details in previews come from your WordPress excerpt. https://www.wpbeginner.com/glossary/excerpt/

If you’d like to customize what displays beyond the excerpts, you might be able to code this yourself. See our Themer’s Guide. We’re limited in helping with styling customizations, per our Scope of Support / Terms.

If you’d like to hire this out, see our Custom Development resource.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it at http://tribe.uservoice.com.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Silas

You’ll want to start with Event Tickets.

A quick start to using this is at our New User Guide: https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/

Then, I’d suggest importing the tickets you want to create with a CSV file: https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/

Thanks
Courtney 🙂

[Courtney]

Hey Shelly

I believe you might’ve been thinking about attendee reports. https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/#dl_attendee-list

To export data as a csv, check out https://wordpress.org/plugins/wp-all-export/. It is a 3rd party plugin, as we don’t yet have those features ourselves. If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it at http://tribe.uservoice.com.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hey Darren

In Using One License for Live and Dev Sites https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/, we do specify which domain structures that we currently support for staging sites. 

If your site doesn’t match the criteria, you can still use the plugin.  You will need to manually run updates, the license may not register (or you could register it there while building and later Move Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/. 

If you’d prefer to spare yourself the hassle with personal license plans limiting you to only one site live, you could check out the business level plan.

If you need to contact support during that time, please manually send in your System Info.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hey Dave, your refund has been processed and your license has now switched to the personal plan.

Thanks
Courtney 🙂

[Courtney]

Hey Lisa

Yes, we have a basic search included within The Events Calendar (free). See the top line of WP Shindig Demo Site https://wpshindig.com/events/.

Advanced search features are part of Filter Bar, which is the 2nd row on the demo site.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hey Joe

Wow, that is a great customization of our plugin. Unfortunately, we don’t offer that out of the box. It looks like they’ve done a lot of work to customize how our plugin appears. You can learn how to get started at our Themer’s Guide or hire someone to see this through for you from our Custom Development resource.

To see our default views, check out WP Shindig Demo Site https://wpshindig.com/events/. This is most all of our plugins in use, so extra features may be shown.

Thanks
Courtney 🙂

[Courtney]

Hey Jo

Aside from Event Aggregator , all the other plugins require that you go to My Account » Downloads https://theeventscalendar.com/my-account/downloads, download the plugin, and then upload it and activate it on your site.

Can you tell me if the others are installing and activating?

Event Aggregator comes inside The Events Calendar and only requires that you add just the license for it at Events » Settings » Licenses. You can find the license at My Account » Licenses https://theeventscalendar.com/license-keys.

Let me know if the other plugins activate as well.

Thanks
Courtney 🙂

[Courtney]

You can apply for our non-profit discount by completing the form at https://theeventscalendar.com/apply-for-npp.

⚠️Please Note: Licenses granted through this program do not include access to support. 
If you need in-depth support, 
please consider purchasing a regular license.

In Using One License for Live and Dev Sites https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/, we do specify which domain structures that we currently support for staging sites. 

If your site doesn’t match the criteria, you can still use the plugin.  You will need to manually run updates, the license may not register (or you could register it there while building and later Move Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/. 

If you need to contact support during that time, please manually send in your System Info.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Shanda

Events Calendar Pro is not required to use Community Events. However, they are different products with different features. Community Events can include some of the extras that Events Calendar Pro includes.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hey Jennifer

So glad you got this working. I’ll close out this thread for now but let us know if you have any other questions.

Thanks
Courtney 🙂

[Author]

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