Casey D

Forum Replies Created

Viewing 15 posts - 151 through 165 (of 1,178 total)
  • Author
    Posts
  • Casey D
    Member

    Hello irishrunner16 and ‘Tony’,

    Thanks for letting us know about this, looks like we removed that filter.

    I’m not sure if it was intentional or not, but to me it seems like we made a mistake. Functionality that was in 3.6 is broken in 3.7.

    I’ve created a ticket and escalated the issue. By the end of the day I will have a work around or at least an update.

    Let me know if I can help with anything else! Sorry for the frustration!

    – Casey Driscoll

    in reply to: Month View Error with "Second Touch" Theme #578447
    Casey D
    Member

    Hello kreyes,

    Thanks for contacting us and sorry for your troubles!

    We’ve seen this a few times. The responsive version of the calendar is being tripped, because another plugin or caching system is stripping the ‘media’ query tags from our css. Media queries are a filtering system that prevent certain styles from being shown on select screens. When they are removed, all the styles show at once, giving you the garbled responsive view with no tool tips.

    I’m not finding similar complaints in our ticketing system or forum search, so I’m not sure we have a work around currently available. The theme just may be an issue. You should be able to write some css to override the responsive code. I’m not sure how long that would take, but it should not be that extensive. You could use http://wpshindig.com/events/ as a comparative example.

    Does this make sense? Let me know if this doesn’t work for you.

    Cheers!

    – Casey Driscoll

    in reply to: Event Registration Website Questions #578391
    Casey D
    Member

    Hello Greg Dietrich,

    Thanks for contacting us! Sorry to say our ticketing solutions don’t yet support multiple attendees. 🙁

    It is one of our most requested features, but I cannot guarantee a timeline.

    If you have a moment, we’d love for you to submit your idea to our UserVoice forum. We take user ideas and contributions very seriously, and many times their ideas end up in our future releases.

    Sorry for the disappointing answer! Let me know if I can answer anything else.

    – Casey Driscoll

    in reply to: ticket e-commerce, all recurring events #578369
    Casey D
    Member

    Hello Anna,

    Thanks for contacting us! Unfortunately, none of our ticket solutions support recurring events yet,  so we are unable to help you. 🙁

    If you have a moment, we’d love for you to submit your idea to our UserVoice forum. We take user ideas and contributions very seriously, and many times their ideas end up in our future releases.

    Sorry for the disappointing answer!

    – Casey Driscoll

    in reply to: Maximum events is only 10? #578357
    Casey D
    Member

    Hello triplepundit,

    Thanks for contacting us and sorry for the frustration!

    I’m not sure of the reasoning behind this, although it probably has to be a UX and validation concern.

    Unfortunately I can’t find a good place to edit this, without changing the core ‘admin-views/widget-admin-list.php’ file. You could set a new limit there, but that is neither encouraged or recommended. Any change you make there will be overwritten with the next update.

    If you use some sort of developer tool, you could also ‘hack’ the <select> <option> value of ’10’ to whatever other number you wanted. I believe if you just edit it the one time it will stick after that. Again though, neither recommended or supported.

    Sorry I don’t have a cleaner work around for you. If you have a moment, we’d love for you to submit your idea to our UserVoice forum. We take user ideas and contributions very seriously, and many times their ideas end up in our future releases.

    Does this make sense? Let me know if this doesn’t work for you.

    Cheers!

    – Casey Driscoll

    in reply to: Venue Website Field Missing #578231
    Casey D
    Member

    Hello persyst,

    Thanks for contacting us, looks like you found a bug. 🙁

    I created a ticket and will look for a work around. I’ll report back by the end of the day with any options you might have.

    Sorry about this and thanks for your patience!

    – Casey Driscoll

    in reply to: Addional fileds not appearing on Events page #578084
    Casey D
    Member

    Hello fairhill,

    Thanks for contacting us and sorry you are having this issue!

    It sounds like it may be a theme conflict. Can you confirm the problem persists when you switch to a default theme?

    Also, do you possibly have a template override in place? It would be a ‘/tribe-events/’ folder in your active theme.

    Lastly, you might have to resave your events, but I don’t think that will help. But maybe!

    Does this make sense? Let me know if I can explain anything else!

    Cheers!

    – Casey Driscoll

    Casey D
    Member

    Hello dgdubois,

    Thanks for contacting us.

    It sounds like Visual Composer may still be causing issues. Page Builders have a nasty habit of breaking some core WordPress functionality, even though they add a lot of simplicity.

    Can you confirm the problem goes away when you deactivate all other plugins AND switch to a normal theme at the same time? The instructions are laid out in our ‘Testing for Conflicts‘ tutorial.

    You may also need to “flush permalinks,” by resaving your permalinks in the Settings > Permalinks admin page.

    Does this make sense? Let me know if this doesn’t work for you.

    Cheers!

    – Casey Driscoll

    in reply to: How can I add/edit the "events" page? #578022
    Casey D
    Member

    Hello js1573,

    Thanks for contacting us!

    There are two easy ways to accomplish this.

    The first is by adding your info to the WP-Admin > Event Settings > Display tab. At the bottom, you will find an ‘Add HTML after event content’ form. Whatever you put in there will appear after every events page: single, list, month, etc. It is probably the fastest and crudest solution to your problem.

    The second solution is to use a template override to add targeted information using WordPress posts. For example, you could create a ‘race results’ category, add posts with that category, then query the category in the template override.  If you check out our Themer’s Guide, you could probably make a template override to display what you want.

    Does this make sense? Let me know if this doesn’t work for you.

    Cheers!

    – Casey Driscoll

    in reply to: CrowdTorch integration in the future? #577974
    Casey D
    Member

    Hello Brian,

    Thanks for contacting us! I don’t believe we have any current plans for Crowdtorch integration.

    If you have a moment, we’d love for you to submit your idea to our UserVoice forum. We take user ideas and contributions very seriously, and many times their ideas end up in our future releases.

    Cheers!

    – Casey Driscoll

    in reply to: Photos View Navigation #577919
    Casey D
    Member

    Hello aling,

    I’m not sure I could write the code directly, as this is just a snippet and I’m not all sure about the environment or context.

    However (if I understand the problem correctly), what you need to do is change the last ‘else:’ into an ‘elseif:’ with the added conditional if there are events left. Right now you are just dumping out a ‘Next Events’ under every circumstance, even if there aren’t any events left in the future.

    I’m not sure exactly how you would check that (my guy says have_posts() is the way) but there may be another pagination function to test how many pages there are.

    Does this make sense? Let me know if this doesn’t work for you.

    Cheers!

    – Casey Driscoll

    in reply to: Past Events Page #577876
    Casey D
    Member

    Hello aling,

    Happy it worked out!

    We’d love it if you would leave us a review and let people know how much you like the plugin! http://m.tri.be/jt

    I’ll go ahead and close this thread. Let us know if we can help with anything else.

    – Casey Driscoll

    Casey D
    Member

    Hello memeco,

    If you have a moment, we’d love for you to submit your idea to our UserVoice forum. We take user ideas and contributions very seriously, and many times their ideas end up in our future releases.

    Cheers!

    – Casey Driscoll

    in reply to: Cross referencing imported events with existing venues #577849
    Casey D
    Member

    Hello erionmedia,

    Sorry, you shouldn’t be getting that response, I’m not sure why you are.

    Would you mind creating a paste at a service like http://pastie.org/? You can set it to private if the information is critical.

    Our system doesn’t handle imported code and data well, otherwise I’d just have you upload it here, sorry!

    After talking with a dev it seems like you should not have to manually link the venues, but we’re not entirely sure if that is a fully supported feature, or a bug that happened along the way. If I’m able to troubleshoot with your data I can come up with an actual answer.

    Sorry for the slow response!

    Cheers!

    – Casey Driscoll

    in reply to: EDD Bundle purchase not generating tickets #559149
    Casey D
    Member

    Hello sillyworks,

    Thanks for contacting us, looks like this is a bug. 🙁

    I am able to confirm this is broken, and put a ticket in for a future update.

    For the time being, it looks like you won’t be able to bundle.

    Sorry I couldn’t be of more assistance. Let me know if I can help with anything else!

    – Casey Driscoll

Viewing 15 posts - 151 through 165 (of 1,178 total)