Brook

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Viewing 15 posts - 796 through 810 (of 4,796 total)
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  • in reply to: Fatal errors on our website #1140144
    Brook
    Participant

    Excellent news! It’s been my pleasure as well. Sometimes it takes a team. 🙂

    Since this is resolved I am going to archive this topic. But please don’t hesitate to reach out if you ever need anything else. Cheers!

    – Brook

    in reply to: Event details into woocommerce transactional emails #1140139
    Brook
    Participant

    Pretty much anywhere that runs. The typical spot would be in your child theme’s functions.php.

    If you are having trouble logging in to your account let me know and I’ll do my best to get your access restored. Technically we’re not supposed to provide support in the presales forum here as it messes up a number of things.

    Cheers!

    – Brook

    in reply to: calendar export for recurring events #1140137
    Brook
    Participant

    Sorry about the second reply! I am not sure how it found it’s way in here. I must come back to the wrong tab.

    I use the recurring event for like training schedule for my team. so for example kids have practice every wednesday at 7. if they had to export every single event in the series it would not be helpful for them.

    Ahh that makes sense. If we were to add a series export in the future, would you be happy with it if it create a bunch of single/duplicate events on your other calendar? The biggest drawback I can see here is that if you want to trash the event you would have to hunt down each instance in the other calendar and trash them all, since they will not be a true recurring event.

    As I said there is some difficulty here in trying to export our recurring events to iCal. So I am not sure any solution we could come up with would actually meet the needs of folks like you. 🙁

    • Brook
    in reply to: Can't enter price #1140130
    Brook
    Participant

    By the way I am sorry for the belated response. I accidentally put that response in the wrong topic yesterday :-/ . I just moved it from there to here. Not exactly sure how I responded to the wrong topic but at least we’re here now.

    • Brook
    in reply to: Can't enter price #1140128
    Brook
    Participant

    Howdy Dorothy,

    I would love to help you with this.

    It sounds like you might be interested in this tutorial: New User Primer: Event Tickets & Event Tickets Plus

    One of the most important steps is step 4) of that tutorial, where you install and configure an ecommerce store. Once one of those is active you will have a new option on the tickets screen to add a purchasable ticket, just like you’re looking for.

    The most popular ecommerce store by far is WooCommerce, and they have a pretty solid guide for installation. Once it’s installed it’s pretty userfriendly, and makes it about as easy as possible to get setup so that you can actually accept credit cards and such.

    Does that all make sense and answer your question? Please let me know.

    Cheers!

    – Brook

    in reply to: Negative Ticket Number #1140127
    Brook
    Participant

    Thanks for getting back Jason.

    That is truly funky behavior and I will be keeping an eye out for it to see if I can ever reproduce or isolate it. If so we could then patch it!

    Please let me know if you ever need anything else. Thanks for working with us!

    • Brook
    in reply to: slow query causing site to go down #1140125
    Brook
    Participant

    Oh excellent! I am happy deleting posts was an option. So many folks are hesitant to delete pages on their site, even old ones, that it’s usually the last resort.

    We actually have a dusty ticket about a cleanup utility like you’ve described. It has not been super high on our priority list, but it is something we plan to eventually build. Thanks for the suggestion, I’ll have to revisit the priority on that ticket.

    Let me know if you ever need anything else. Cheers!

    – Brook

    in reply to: Out of Installs? #1140121
    Brook
    Participant

    Excellent! I am happy that solution worked.

    Cheers!

    – Brook

    in reply to: Disable Archives #1140118
    Brook
    Participant

    Excellent! Thanks for getting back. Cheers!

    – Brook

    in reply to: Disable Archives #1140117
    Brook
    Participant

    Excellent! Thanks for getting back. Cheers!

    – Brook

    Brook
    Participant

    Howdy Kelly,

    George reached out to me about your issue here. Thank you for sharing the communication from your host, and your host for helping investigate.

    I am typically in the loop on any performance related tickets with our plugin because it’s a huge passion of mine. Your issue is downright unique, not something I can recall any of our half a million users experiencing. There could be a number of causes for this unique behavior, including malware (which is all too common in the WordPress world).

    Would it be possible to get a copy of your database? Perhaps your host can provide this if you don’t know how to obtain it. The logs your host has kindly shared are heavily truncated, and sadly are not helping in figuring out what’s going. They will probably be reluctant to reactivate the plugin. I’ve managed a hosting company myself and understand that completely. But we need someway to collect more data, and so if I can try a copy of your database on a test server of my own hopefully we can collect the information we need.

    In addition to the database could you clear up a couple of things for me?

    1. Did this happen with just The Events Calendar enabled, or did Events Calendar Pro need to be active as well for things to get out of hand?
    2. Were pages loading on your site when this occurred? Or was every attempt to visit your site met with a white screen?

    Does that all make sense? Will that work for you? Please let us know.

    Cheers!

    – Brook

    in reply to: Event details into woocommerce transactional emails #1139518
    Brook
    Participant

    Howdy Badr,

    I would love to help you with this.

    As it would happen we have a snippet just for that:

    https://gist.github.com/ggwicz/2a87b71e08c584341ef2809f2ea9cb27

    Hopefully that’s what you’re looking for. 🙂 If you need further help, would you mind logging in so I can verify your support access?

    Cheers!

    – Brook

    in reply to: calendar export for recurring events #1139517
    Brook
    Participant

    Howdy Maxmillian,

    Welcome to the forums! I would love to help you with this.

    There is no currently existing way to export solely a single events series. You could either export more data than you need, and trim out anything you don’t want during or after import. Or, you could do multiple exports to get all of that data.

    iCal’s support for recurring events is quite limited, it does not support all of the recurrence patterns our calendar does. So it is not part of the data included in our exports, instead we are forced to export them as single events.

    Does that all make sense? Will that work for you? Please let me know.

    Cheers!

    – Brook

    in reply to: Adding Custom Filter to Filter Bar #1139514
    Brook
    Participant

    Howdy Jean,

    I would love to help you with this.

    I actually an example of adding a second taxonomy filter available:

    https://gist.github.com/elimn/99bf67696bb3e1be85d9c4b0300314c5

    My filter is not actually for a separate taxonomy, but rather it is the regular category filter styled a bit differently. But it should still prove pretty helpful in showing how best to add filters.

    I started by extending <span class=”pl-e”>Tribe__Events__Filterbar__Filters__Category which is located in the-events-calendar-filterbar/src/Tribe/Filters/Category.php and I would recommend you do the same. In you case you would likely want to override the pre_get_posts() method in that function with one of your own. If I understand you right all you want to do is the change the taxonomy itself, so if you copy/paste the current method into you new class that extends the old (like my example) then just change the taxonomy in there you should be all set!</span>

    Does that all make sense? Will that work for you? Please let me know.

    Cheers!

    – Brook

    in reply to: 1 event calendar synced to two different website #1139513
    Brook
    Participant

    Howdy Marc,

    The closest thing we have to the ability to sync two websites is our iCal Importer and the mini plugin: tribe-snippet-ical-export-2016-07-07 . If you have one website you wish to share all events from, install that mini plugin on it. Then on another website you wish to import events from, select the first websites new iCal feed and set it up as a recurring import. This will continuously pull new events added from one website to the other.

    There are some caveats though do to the limitations of iCal, and our calendar supporing a bit more powerful features than it:

    1. Featured images will not get imported
    2. iCal contains no information about deleted events, so any event deleted on one website will not get deleted on the other without manually deleting it in both places.
    3. Recurring events will get imported as single events
    4. Some other miscelanneous minor features that aren’t supported.

    A lot of people have found the iCal importer to suit their needs here, but I outlined the above caveats just in case one is applicable to you.

    Does that all make sense? Will that work for you? Please let me know.

    Cheers!

    – Brook

Viewing 15 posts - 796 through 810 (of 4,796 total)