Negative Ticket Number

[Jason]

Hello,

Everything actually seems to be working well for me right now, except the ticket numbers are going in reverse and they’re all negative (less than zero).

Any idea why?

[Brook]

Hmm, is it possible your servers are hosted in bizarro world?

That’s definitely odd. Would you mind sharing a screenshot of your attendee screen with some ticket numbers visible? I’d like to examine the numbers and see if anything stands out.

Cheers!

– Brook

[Jason]

Superman reference never hurts 😉

I have the issue of not having the “events” screen at all along with some other menu items described in this ticket: https://theeventscalendar.com/support/forums/topic/not-seeing-options-under-event-tab-in-admin/ – so I added my tickets to a page (I thought that was my only option). Screenshots all attached, including the one you’re after.

[Brook]

Thanks for getting back!

So I am betting what is happening is that the plugin is having trouble reading the title of the post or page the ticket is attached to. In order to generate an ID for a ticket it will take the title of your post/page and turn it into an acronym. If the title is “Park Admission” it would generate PA-1, PA-2, etc. In this case it’s just generating -1, -2.

Are you attaching the events to a custom post type? Could you screenshot the settings page for this post? I’m especially interested in what the Title of the page is set to in the backend. The reason for this is because I can not reproduce your problem, it is always reading the title just fine for me.

Cheers!

– Brook

[Jason]

Interesting… Check out the screenshot. It’s just a page that I attached the ticket to. So the post type is just that: ‘page’. But you may be on to something.

The title is: Park Admission (Ages 3+)

So there are some special characters in there. The woocommerce product has the same title.

Just now I tried changing the title and permalink slug on the page, and tried changing the title on the woocommerce product to not include any special characters. The result is still the same. Tickets are counting backwards (or as you say, not including a prefix).

Tomorrow I’ll try starting a new product and new event to see if that fixes anything.

Thanks.

[Jason]

Hi Brook,

I’ve started from scratch and I now have the intended behavior. Not sure if it was due to special characters or the steps I had to perform to solve another few bugs described in my reply in this thread.

Either way, ticket numbers are now counting up with the proper prepended text.

Thanks,
Jason

[Brook]

Thanks for getting back Jason.

That is truly funky behavior and I will be keeping an eye out for it to see if I can ever reproduce or isolate it. If so we could then patch it!

Please let me know if you ever need anything else. Thanks for working with us!

• Brook

[Support Droid]

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