Brook

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Viewing 15 posts - 766 through 780 (of 4,796 total)
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  • in reply to: Change "Recurring event #1142258
    Brook
    Participant

    No worries, it’s a long winded article.

    Happy that did it! Thanks for getting back!

    • Brook
    Brook
    Participant

    Good to know. Thanks for getting back. Yeah if your developer can run those that would be awesome, it will shed a little more light into what’s going on.

    • Brook
    in reply to: iCal Importer Sync With Other Sites #1141909
    Brook
    Participant

    This reply is private.

    in reply to: Adding Additional Field to Template #1141904
    Brook
    Participant

    You are welcome! It was my pleasure to help. Feel free to “drive us crazy” any time.

    – Brook

    Brook
    Participant

    I noticed yesterday, when I created a new event, it was so fast, I couldn’t even believe it!

    This is really good news! Your site has been repairing itself as intended.

    On the other hand, if I create a new event, it goes faster than it has ever gone before.
    It has been approximately 72 hours that all the programs have been updated, and this process still appears to be going on in the background. Is there any way of telling if it is actually doing anything? 72+ hours seems like a LONG time, but not sure what would be expected?

    That is a long time. It creates and cleans up recurrences in short few second bursts every so often. It is not constantly running in the background, rather it is running for brief moments periodically. But even still 72 hours seems longer than it should. I am wondering a few things that could shed light on this issue.

    1) I wonder if you repeatedly refresh that page does it seem to be happening faster?

    2) If it’s no trouble, could you ask your developer to run these queries again?

    SELECT count(*) FROM wp_2_posts WHERE post_type = 'tribe_events'
    SELECT count(*) FROM wp_2_postmeta WHERE post_id IN (SELECT ID FROM wp_2_posts WHERE post_type = 'tribe_events')

    Could the dev also run this and let me know if the response is “complete” ?

    SELECT option_value FROM wp_options WHERE option_name LIKE '_transient_tribe_63556_status'

    Thanks again for working with us on this and your patience while we get everything sorted.

    – Brook

    in reply to: Crons? #1141877
    Brook
    Participant

    First of all, bravo on logging things and actually monitoring the logs. Not enough people do that.

    I have my SQL logs on and there are a lot of read queries happening at this time. A lot of them are queries to posts from tribe events.

    The set of queries you shared looks like a single page load to me. The ones in there that are for events are querying for a single day and all the events in it, so this is probably just someone viewing Day view around the time of the cron job. Aside from those queries, which would be the main ones for the page content, it looks like you’ve got a couple menus, a number of plugins, and maybe a few widgets spawning the rest.

    I should also mention that my site is cached using WP Super Cache, so the fact that my DB is macing out is strange.

    Are page load times actually increasing around the time of the cron tasks or just utilization? 100% utilization is not necessarily a bad sign, at times on a properly configured server it can even be a good thing and lead to faster page load speeds.

    In short, if you are just worried that your server shows the occasional spike, I would not be. That’s pretty normal and if it’s spawned by our plugin it’s actual a purposeful set of performance enhancements to keep from delaying page loads. If on the other hand you are noticing the site is running super slow at times, and it is coinciding with those cron tasks, that would be something you could optimize for. The best way to do that that I can think of is to use your analytics to figure out what time of day is low traffic for your website (commonly around 4 am local time), and reschedule your major cron tasks to run then.

    Cheers!

    – Brook

    Brook
    Participant

    Howdy Frank,

    I would love to help you with this.

    We actually have an updated version of that snippet that probably does just what you’re looking for:

    https://gist.github.com/ggwicz/2a87b71e08c584341ef2809f2ea9cb27

    It will look like this when you insert it into your theme. Is that what you wanted? Is that the specific email you wanted to add the details to?

    Cheers!

    – Brook

    in reply to: Adding Additional Field to Template #1141731
    Brook
    Participant

    Howdy Dave,

    It’s great to see you again. I can certainly help with this.

    The function you are referencing does not return an individual custom field, rather it returns all custom fields for a given event as an array. Thus you would want to do something more like this:

    $custom_fields = tribe_get_custom_fields();
    echo $custom_fields[ 'Name of field' ];

    And there you go! If your field’s name really is event title then ‘Event Title’ should work perfectly in place of Name of Field.

    Does that all make sense?

    Cheers!

    – Brook

    in reply to: Changing #1141723
    Brook
    Participant

    Howdy Scott,

    I would love to help you with this.

    Eventbrite goes into a bit more detail on the currency settings in this tutorial. Basically the currency setting is based on your physical location / IP address. If that is not being detected properly, or if you simply wish to alter it to somewhere else, first create the event, then as the article outlines edit the ticket to adjust the setting.

    Does that all make sense? Will that work for you? Please let me know.

    Cheers!

    – Brook

    in reply to: Event Page Looks Different #1141722
    Brook
    Participant

    Howdy Michael,

    I would love to help you with this.

    There are certainly a few differences between those pages, the event image, the content. But, I am guessing what you are referring to is the fact that one has a big map, which moves the venue info into it’s own box. This happens when you check the box “Show Map” on the event. Is that what you mean by the two looking completely different? If not, do you mind specifically letting me know what the difference is?

    Cheers!

    – Brook

    in reply to: Crons? #1141651
    Brook
    Participant

    Howdy canalsideweb,

    I would love to help you with this.

    We have a number of CRONs we run, in particular Events Calendar Pro does. For example, when you create a recurring event with a distance end date or no end date, we have a lot of posts we have to create. Rather than making you wait for minutes upon save we start a cron script that will steadily create those events in the background.

    Another example is we have a cron script that cleans up old recurring events in the background. We have a setting in the backend that dictates how long to keep around old recurring events for and how far into the future to spawn new ones. Once a day it will delete old ones and create new ones. This is very possibly the cause of your usage.

    These tasks all have to be done, and it is best they get done in the background especially on servers that support true CRON tasks that way they won’t slow page loads down as much. But you might be interested in changing the time if 1:50pm is a period of high traffic for your site. Have you checked out any cron management plugins like WP Crontrol ? They allow you to manage and reschedule Cron tasks a decent amount. They main thing I think you could do here is move that daily script to a different time. You would not be able to change the schedule away from daily, but you should be able to alter the time.

    Does that all make sense? Will that work for you? Please let me know.

    Cheers!

    – Brook

    in reply to: iCal Importer Sync With Other Sites #1141648
    Brook
    Participant

    Howdy Trey!

    I might not be named Ryan but I would love to help you. We do not actually have a Ryan on this team, there are two in other parts of Tribe but neither of them are super familiar with newer versions of The Events Calendar. Are you sure it’s Ryan you’re looking for?

    Regarding syncing two sites using the iCal importer, a surprising amount of people have been doing that. We actually have a plugin to make it faster and easier to export the events another site would be interested: tribe-snippet-ical-export-2016-07-07

    That said it’s not a perfect syncing solution. iCal does not indicate if an event has been deleted, so if you delete an event on your main site any site that imports form it will still have that event. You will have to delete on the others. That’s the main drawback.

    Does that all make sense? Will that work for you? Please let me know.

    Cheers!

    – Brook

    in reply to: Geolocation not working #1141645
    Brook
    Participant

    Howdy Jörg ,

    I would love to help you with this.

    The first error message you show references gzinflate. Specifically it is part of the WP CURL functionality. Basically our plugin will require everything WordPress requires for the WP HTTP API to work. If anything that it needs it missing or misconfigured for WordPress, it will generate errors. I wish I could be more help here. All the error message says is data_error, and I would need to be running a debugger on your server to glean more info than that.

    Thanks for letting us know your host does not support set_time_limit(). removing the functions calls, or putting @ immediately before them was a good idea. I’ll note that for our developers to put an @ before each of those in the future to suppress the error your host generated. WordPress itself uses this function a number of times, but it suppresses errors if the host does not support it so we should too. 🙂

    Does that info help any? Does that answer your questions?

    Cheers!

    – Brook

    Brook
    Participant

    Howdy Jens,

    I would love to help you with this.

    First of all you might checkout our official feature request for this, and vote on it if you have not already.

    For other users of Event Tickets Plus & Product Bundles: Are there any fundamental problems in using ETPlus in conjunction with Product Bundles? Ie. do attendee lists, stock levels etc function normal.

    I wish I personally had first hand experience here, but I don’t. I could see it working well enough. It’s almost a guarantee that the ordinary stock levels would and attendee lists given that they employ native Woo functionality. It’s possible that the Global Stock setting might not work, but it might work fine too.

    Both we and Woo have a 30 day money back guarantee. So worst case you could purchase everything andd try it our for 30 days to see if it works as expected. But I know you posed that question to the community, so maybe one of the folks who has used it can chime in with some real experience.

    For Events Ticket plus developers: Is there an rough idea on when a native bundle solution will be in development?

    We are investigating whether we want to build this. If we do it could be anywhere from months out to even next year. We have a bunch of new features we know for sure we want to build, and our roadmap is pretty full at the moment. But we’re always looking to add things to the end of it, hence our investigation here.

    Does that all make sense and answer the questions you had for me? Please let me know. \

    Cheers!

    – Brook

    Brook
    Participant

    Howdy Keith,

    I would love to help you with this.

    I love your custom countdown widget, I had to share that with the rest of the team. Very cool.

    I am guessing there is going to be some JavaScript error on the front end when you have the map enabled. I am only seeing one event in your calendar right now, and the map is not enabled for it. So I can not really investigate further. However there is one very probable cause. Have you input an API key for the Google Maps front-end yet? Checkout this very helpful tutorial for everything involved in that. If you follow each of those tutorial steps, does it work as expected?

    If not, could you did activate the map on one of you events and share a link to it? Also, could you clarify where in the backend the maps is showing and working? Maybe share a link to the page (even though I won’t be able to see it just knowing the URL could help).

    Cheers!

    – Brook

Viewing 15 posts - 766 through 780 (of 4,796 total)