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Since this topic has gone for a spell without an update, I am going to archive it. Please feel free to open a new topic though if you need anything else. Cheers!
– Brook
Since this topic has gone for a spell without an update, I am going to archive it. Please feel free to open a new topic though if you need anything else. Cheers!
– Brook
Thanks for your understanding! No response from their support staff just yet. But I will let you know when it comes in.
– Brook
Howdy Martin,
Pardon our delayed response. On occasion a topic gets pulled out of our usual Queue, it might get marked as spam. We have been working to beef up our spam detection system. We actually just deployed a change today.
Could you share what those errors are? Have you checked your PHP Error logs for the specific, or perhaps there are some visible errors when you try to save the settings? At the moment I would shooting completely in the dark.
Please let me know if you have any questions as well. I’d be happy to answer. I hope we can get this resolved shortly now that it’s assigned to me.
Cheers!
– Brook
Howdy again Riza,
I apologize for not responding yesterday. I did see your topic, which sparked a discussion on our end about the strange message you are seeing. I really appreciate your pointing that out and it is something we are looking into. However, I am sad that I got distracted by it and forgot to respond.
You can hide/show stuff like using theme overrides. Here is our guide on how to make those. Specifically you will want to modify the /views/modules/meta/venue.php is where you will find the venue template. Overriding it and removing the website section should be all you’d need.
Did that make sense? Did that work for you? Let me know if you have any questions. Cheers!
– Brook
Thank you so much for your patience. I was able to reproduce a problem some of our users pretty clearly experienced. It only happens with very specific server settings. Here were the options I used (though some variations would still likely produce it):
- In wp-config.php I had set WP_DEBUG to true
- I had installed the X-Debug Apache module
- In PHP.ini I had set html_errors = On
When all of those settings are combined then a problem arises. This can be experienced by going to WPDM and uploading a file. On the upload page there is a large error message about undefinited notices in WPDM. Ignore that. Type in your file info and select a file to upload, hit publish. Once published try to download the file. It will instead download a .txt file called “file_not_found.txt”. If you inspect your post_meta table in the DB, you will see something like this for the ‘__wpdm_files’
a:1:{i:0;s:163:"<br /> <font size='1'><table class='xdebug-error xe-notice' dir='ltr' border='1' cellspacing='0' cellpadding='1'> <tr><th align='left' bgcolor='#f57900' colspan=";}What’s happening is that something within WPDM is generating a usually harmless PHP notice. You will likely notice these throughout WPDM with the above configuration settings. Ironically though the mere act of showing this notice is causing WPDM to actually glitch. Really changing anyone of the above settings to hide these error messages should fix the problem. Once WPDM has updated their code so that PHP Notices and Warnings are no longer shown, then you coould begin showing error message again if you so choose.
However, I believe that another user and yourself, are experiencing a different error. You are both on WP Engine. However you are both running the Pro version of WPDM. And after diving in that seems to be the most likely explanation of the problem. Unfortunately, I do not have access to that version. I requested it at the outset from WPDM, but they were not able to provide. I will request it again just in case they have changed their mind, but it is completely up to them as to whether or not they will give us a license and they might choose not to.
I have to address one thing though. The WPDM author said to you “The Events Calendar plugin author can do it better & faster.” in reference to one of our SQL queries. That is not quite accurate. When I first started using the plugin I actually thought the same thing. The plugin generates some of the longest queries I had ever seen. But as I dived in and tried to find way to make them faster and simpler, I found none. That was because our lead dev has spent literally months optimizing them and has done an incredible job. This has made the queries longer and harder for a human to read, but for a computer they are easy to understand and all the stuff that at first looks like clutter is actually very purposefully there to help a computer rapidly narrow the search results without lots of thought/computing power. It’s quite brilliant in the end, but it can make one of our queries look not great at a glance.
I really wish I had better news. We have invested a lot of time and money into this investigation. I will double check with WPDM if they are willing to help us bring it to a better conclusion. But, if not then there is nothing more we can do. 🙁
Please let me know if you have any questions. Last time I emailed them they responded within the week. Once I get a response, I will let you know what it is.
Cheers!
– Brook
To clarify, you should copy/paste that snippet in your theme’s functions.php file. Make sure to remove the opening
Howdy Riza,
I really like that idea. I have a snippet that does the same thing with Events, and I just extended it to do the same with Venues.
https://gist.github.com/elimn/5bac70de00ec92804dc7
If you uncommented line 46 of that snippet, and possible comment out line 17, it should do exactly what you need. It has not been super thoroughly tested. So if you come across an issue please let me know, and it is possible I can fix it.
I am not sure why the topic was temporarily closed for replies. It was not at the time I viewed it. It’s possible our forums were read only for a small spell this weekend, that occasionally happens when we need to do maintenance. Or perhaps the spam detector temporarily misidentified your post. Eitherway, it should be all good now.
Do you have any questions for me? Did that work? Please let me know. Cheers!
– Brook
Thanks for sharing your solution tohatec. If anyone else faces this issues: Our latest plugin does require WP 3.9 or newer. Older versions of WP will need to be paired with older versions of the plugin. But it is strongly recommended you go with at least WP 4 if not newer, as there are a number of serious security vulnerabilities in past versions of WP.
Cheers!
– Brook
Since this topic has gone for a spell without and update I am going to archive. If however you still need anything please feel free to open a new topic and we will be happy to help.
Cheers!
– Brook
Since this topic has gone for a spell without and update I am going to archive. If however you still need anything please feel free to open a new topic and we will be happy to help.
Cheers!
– Brook
Since this topic has gone for a spell without and update I am going to archive. If however you still need anything please feel free to open a new topic and we will be happy to help.
Cheers!
– Brook
