[Brian]

That is strange.

We do not have any script that would add that span around the text like that. I checked on my site and it enabled me to put that title as you would like it without issue.

I just visit the site and see the span around that part of the text is gone for the url you shared with us.

Have you fix the issue?

Let me know and we can go from there.

Thanks

[Brian]

Glad you found Community Events. That is exactly what that Plugin adds to the Events Calendar.

I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

 

[Brian]

I am glad to see you it is working now.

Since it is working I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Sorry for the issues you are having still.

I apologize if my suggestions seem obvious, but I have to cover all steps to make sure everything is covered.

I have looked at your site, but the account is only an Editor and cannot do anything that is required to change themes or plugins so there is no way to find a solution with that account.

Also, it is fundamental at this point to be able to change themes and turn off plugins to test to see where the conflict is. It is impossible to find the solution without doing this step.

https://theeventscalendar.com/support/documentation/testing-for-conflicts/

No one else is reporting this issue so that leaves something unique about your site, either the hosting, the theme, custom coding, or another plugin is causing the issue.

Our testing for conflicts guide helps find the problem without it there is no way to know where to look for a solution as we do not even know the source of the problem .

If you cannot test on a live site are you able to create a clone of the site so it can be tested there?

The only other area we have no looked at besides the testing for conflicts guide is the htaccess file and seeing if something there is causing a conflict.

So, please follow the steps for the Testing for Conflicts guide and let us know what you find out or see if you can create a clone of your site and we can run every test there to figure this out.

[Brian]

Please email us at pro(at)tri.be with your Order number and we can help you out there.

[Brian]

I wrapped all the coding starting under this line:

if ( ! defined( 'ABSPATH' ) ) exit; // Exit if accessed directly
if(!is_singular('tribe_events')) {
global $product, $woocommerce_loop;
//all coding here
wp_reset_postdata();
}


[Brian]

Hi,

So looked into this more and do not think changing the global in a plugin would be a good idea as it creates to many unintended issues and has to keep being done over and over after each update.

I did notice that the file causing the problem is the up-sells.php you can move that to your theme here:

\wp-content\themes\yourtheme\woocommerce\single-product\up-sells.php

There you can safely edit it.

In my case I added a conditional:

if(!is_singular(‘tribe_events’)) {}

That prevented it from running when embeded using the shortcode on an event page and stopped the fatal error for me.

You could remove the global $product on that file and use a custom method to get the product object as a new variable there to prevent the error.

That is about all I can help out on this, but can answer a follow up question if you have one as it relates to the Events Calendar.

Thanks

[Brian]

Hello,

Thanks for the interest in our Plugins. I can help answer your questions.

WooCommerce Tickets does create a product to sell the tickets, but as far as WooCommerce is concerned it is just a virtual product.

We do not modify the checkout process so the Gift Certificate plugin should work, but I cannot say for sure. We do offer a 30 day refund window so if it turns out there is a conflict we can always go that route.

Also, the ticket products by default does not show on the Shop page, but if you would like to you can edit it and change the Catalog Visibility.

Let me know if you have any follow up questions.

Thanks

[Brian]

Again sorry for the issues. I have added this thread to our bug ticket so we will update you here once we have something.

Since there is nothing more we can do here I am going to close this ticket, but if you have any other issues related to this or something new, please create a new one.

Thanks

[Brian]

Glad you were able to solve the issue.

If you have not done so already you can move the edit-event.php to your theme following our themer’s guide:

https://theeventscalendar.com/support/documentation/events-calendar-themers-guide/

That way when you update the plugin it does not overwrite your changes.

Closing out this ticket, but if you have any other issues related to this or something new, please create a new one.

Thanks

[Brian]

Hi,

Sorry for the issues you are having.

I can help troubleshoot this with you to get it resolved.

So I visited the site and see that when I choose the Music Category all the Events Shows.

However, when I visit the link the events are not showing, they are showing in the source code. So they are there, just hidden.

It looks like something is preventing the script from finishing.

Can you please try our testing for conflicts guide and see if that narrows down the issue.

https://theeventscalendar.com/support/documentation/testing-for-conflicts/

Let me know what you find out and we can go from there.

Thanks

[Brian]

Hi,

I can help you get started on this customization.

The events are custom post types in WordPress using these names:

Events are:

tribe_events

Venues are:

tribe_venue

Organizers are:

tribe_organizer

So you can create a custom loop to get the events.

http://codex.wordpress.org/Class_Reference/WP_Query

All our data such as the Event Start Date, End Date, etc is in Custom Fields for each event.

This is the name of the custom field for the start date:

_EventStartDate

We can help answer some questions about customizations, but for the most part they are beyond the support we can provide.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hello,

Sorry for the issues you are having with this. I can help troubleshoot this with you.

Lets start with the End of day cutoff field.

When you go to here:

Events > Settings > General Tab

What is the setting for this field:

End of day cutoff

Does changing that to another time fix the issue? (usually it is set to 12am)

Also, what is your timezone setting in WordPress?

Let me know what you find out and we can go from there.

Thanks

[Brian]

Hello,

Sorry for the issues you are having with this.

It looks like it is just in the Venue title, correct?

I looked at this Venue:

Parnassus campus

I see this coding in the title:

<span class=”caps”>HSW-930</span>

Is that support to be there?

When you go to here in your site’s admin:

Events > Venues

And find this Venue:

Parnassus campus

When you click to edit is this in the title of the Venue Post:

<span class=”caps”>HSW-930</span>

Let me know what you find out and we can go from there.

Thanks

[Author]

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