Brian

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Viewing 15 posts - 3,931 through 3,945 (of 11,256 total)
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  • in reply to: Editing the New Event Management Page #1005985
    Brian
    Member

    Hi,

    Thanks for using our plugins.

    You are talking about the admin editor correct?

    The only way to modify it is by editing the plugins, which mean all the changes are lost when you update the plugin.

    The admin view files are found here:

    plugins\the-events-calendar\src\admin-views\

    plugins\events-calendar-pro\src\admin-views\

    Unfortunately, that is all I have for editing the admin as it is not designed to be changed.

    Let me know if you have any follow up questions.

    Thanks

    in reply to: Why are deleted events still showing up on my calendar? #1005981
    Brian
    Member

    Hi,

    Sorry for the issues with this. I can help troubleshoot them with you.

    Do you have an example of a deleted event that is still visible?

    I looked at your site, but not sure which would have been deleted.

    Also, do you have caching on your site?

    Let me know and we can go from here.

    Thanks

    Brian
    Member

    Hi,

    Sorry for the issues.

    We have a bug in the system that does not hide events from the month view if the hide from event listings is checked for an event.

    We did not have a solid definition of what that meant and the developer removed it from the coding.

    We have a maintenance release getting ready to ship next week that should fix the issue.

    If you downgrade to 3.11 for all the plugins the issue can be resolve today and then you could update again once we release this fix next week.

    You can follow the steps to manually update the plugins here:

    Manual Updates

    Let me know if we are talking about the same thing here or if you have any more questions.

    Thanks

    in reply to: IP address to pass through firewall #1005942
    Brian
    Member

    Hi,

    Thanks for using our plugins.

    Try these two IP Addresses:

    162.243.159.176

    50.116.28.27

    If those do not work you could try pinging both tri.be and theeventscalendar.com and see if the ip addresses are different, but those are the two I get.

    Cheers

    in reply to: Calendar not working with theme #1005938
    Brian
    Member

    Hi,

    Yes we are finalizing a maintenance release and it will fix this issue early next week if it goes according to plan.

    in reply to: Upcoming Events are not seen anymore! #1005937
    Brian
    Member

    Hi,

    Sorry about that I misread the issue you are having.

    It looks like Pro is no longer active on your site.

    Can you confirm the Events Calendar Pro is active on this page:

    Your Admin > Plugins > “The Events Calendar PRO”

    It should also be version 3.12.

    If not please update using the automatic updates or following our manual update guide:

    Manual Updates

    Let me know what you find out.

    Thanks

    in reply to: Omit Category on Community Event Form #1005934
    Brian
    Member

    Hi,

    So I got this to work:

    .tribe-events-community-details #event-categories #tribe_events_cat-135 {
    display: none!important;
    }

    Add that css to your theme’s stylesheet or through a plugin such as Simple Custom CSS.

    You could also add more then one category to the css, by adding the Category ID so if you had another category with id of 56 it could look like this:


    .tribe-events-community-details #event-categories #tribe_events_cat-56,
    .tribe-events-community-details #event-categories #tribe_events_cat-135 {
    display: none!important;
    }

    Let me know if that helps.

    Thanks

    in reply to: Omit Category on Community Event Form #1005811
    Brian
    Member

    Thanks for the info.

    What is the category you are looking to hide?

    Let me know and I can come up with something.

    Thanks

    in reply to: Reset search/category filter #1005810
    Brian
    Member

    Yes, what Brook Mentions here is for the area you are talking about:

    Is it possible to add a reset or clear button to the event bar?

    Brian
    Member

    Great, glad you found a resolution.

    That is actually a great idea.

    Here is the plugin link for anyone else:

    Plugin Logic

    I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

    Thanks

    Brian
    Member

    Great glad it helps.

    I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

    Thanks

    in reply to: Filter Bar – White Page #1005805
    Brian
    Member

    I am glad to see you were able to fix this issue.

    Since the issue is resolved I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

    Thanks!

    in reply to: What is the custom post type used for venues? #1005804
    Brian
    Member

    I am glad to see you were able to figure it out.

    If you would like to request that feature please head to our UserVoice Page and add your own or upvote that feature as they will increase the chances of it being added to a future version.

    http://tribe.uservoice.com/forums/195723-feature-ideas

    I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

    Thanks!

    Brian
    Member

    Hi,

    Sorry for the issues you are having. I can help out.

    I see you are using the Divi theme and it is their archive settings causing this as the Event Views are archives.

    Head to Divi > Theme Options > General Settings > Number of Post displayed on Archive pages

    Change that number to 10 or what you have as the number of events to show in our settings.

    That should fix the issue.

    Let me know how that works out.

    Thanks

    in reply to: Ajax-driven Next/Previous links not working #1005723
    Brian
    Member

    Ok glad you were able to narrow this down more.

    Let us know what you find out.

    Thanks

Viewing 15 posts - 3,931 through 3,945 (of 11,256 total)