[Barry]

Hi blogjunkie,

I’m not sure that we’re going to be able to provide much help here, partly because the support we offer for 2.0.11 (now that 3.x is available) is limited – but also because that error doesn’t quite point us to any obvious problem in the code that might be worked around: line 35 in that file is, as far as I can see, blank.

I appreciate object caching can be important for performance issues but there isn’t too much we’re going to be able to offer here, unfortunately.

[Barry]

Hi corageroux,

Apologies for the delay, first of all.

There’s a limit to how much help we can provide with customizations, however I think the problem here comes down to where and when you are trying to obtain the post ID for events.

If you are using the Default Page Template option in Events → Settings → Display for instance then the ‘post’ you are noticing with an ID of -9999 is simply a wrapper or container that is used to deliver our content. Can you provide any more details such as where you are trying to obtain the event ID and perhaps share some code so we can see what you are doing?

Do note the forum doesn’t currently handle directly posted code very well, so it’s best to share it using a service like Pastebin or Gist.

Thanks!

[Barry]

Hi Brian,

Do you see a link anywhere within the admin environment (perhaps if you visit Events → Settings for instance) to update geolocation data … and if you follow this does that resolve the problem?

It’s definitely something a number of people have reported so we’ll ask the team to look into it.

Thanks!

[Barry]

Hi flourishdesignstudio – are you referring to this code and if so can you share your functions.php file so we can see where you positioned it, etc?

(Please share any code via a service like Pastebin or Gist rather than pasting it directly in the forum 🙂 )

Thanks!

[Barry]

Thanks for the kind words – glad that sorted things (and, if you feel inclined, a positive review on wordpress.org is always greatly appreciated!).

Since it sounds like that’s tied everything up I’ll go ahead and close this thread – of course if there are any other problems please do feel free to create new threads as required 🙂

[Barry]

OK – thanks for clarifying 🙂

So on visiting your main events page I can see the calendar and see that you are also running the Ultimatum theme … it does look slightly out of synch with the front page however I can’t seem to find many other pages to compare it to.

However, this is really going to come back to the advice I offered a few posts back: I think though what you’re going to have to do is override our default-template.php template and customize from there. Essentially that means locating:

wp-content/plugins/the-events-calendar/views/default-template.php

Copying it and placing the copy in this location (you may need to change this path slightly and will also need to create the tribe-events subdirectory, if you haven’t already done so):

wp-content/themes/ultimatum/tribe-events/default-template.php

Then you’ll have a copy of the template that you can safely customize. From there on though there isn’t a great deal of further support we can offer, given you are using a theme framework we are unfamiliar with.

[Barry]

Similar sort of problem – can you try adding this rule:

div.tribe-events-single-event-description { position: static }

Please also note that you currently have some text just after the rule I asked you to add previously, reading – See more at: https://theeventscalendar.com/support/forums/topic/tooltip-body-text-overlaps-title-and-date/#post-64369 … this was probably inserted automatically by your browser/operating system but you should remove it to avoid breaking any other CSS rules.

Hope that helps!

[Barry]

Hi Simon,

It isn’t replicated in the calendar – and that’s by design – but I will go ahead and make a note to see if we can make that clearer straight off the bat in a future version.

Thanks for your support (and sorry for any confusion) 🙂

[Barry]

That definitely sounds strange. Manually reinstalling Events Calendar PRO could be worth a shot – I do wonder also if it is possible some of your plugins are out of synch: would it be possible for you to visit the plugin admin screen and let me know which versions of our plugins you are using (I see 3.0.5 when you opened the thread but it’s important the other plugins in the suite are in synch with this).

Thanks!

[Barry]

… If you visit the Settings > General admin screen and look at the timezone setting you should see a piece of text next to it reading something like:

UTC time is 2013-09-04 0:30:00 Local time is 2013-09-04 16:30:00

Can you confirm if the local time displayed in this message seems accurate to you when you visit this page?

[Barry]

Thanks! I can indeed see this. Bear with me while I do some further investigation.

[Barry]

Great to hear – it’s fantastic that they are able to push out a fix for this – and thank you for you continued support 🙂

[Barry]

Thanks – I’m just about out of time today, unfortunately, but will definitely take a look first thing tomorrow 🙂

[Barry]

Definitely. Can I ask if on this occasion you’d be prepared to provide (admin) login credentials so we can take a look for ourselves? You could either share them as a private reply or I could provide an email address for you to send them to, if you were happy to do this.

If you are happy to do so, as a completely optional added bonus would it be feasible for us to try out the troubleshooting steps for ourselves, just in case anything else becomes apparent that sheds light on this? If so we’d recommend making a complete backup beforehand and being prepared to restore any settings that might be affected (of course we’d try to minimize our impact, but even so there might be some amount of disruption requiring your intervention).

Should you not be happy with that part that’s absolutely fine and understandable – we appreciate your cooperation 🙂

[Barry]

Hi jetawnspivey!

This is due to a styling rule in your theme ‘leaking through’ … can you try adding the following line either to the bottom of your theme’s stylesheet or, if it has a suitable location for custom CSS you could add it there instead:

.tribe-events-tooltip .description { position: static }

Does that help?

[Author]

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