[Barry]

Hi – sorry you’re facing difficulties.

When I go to that page I can see that the 2nd, 5th, 6th, 13th and 20th of December are populated with events (and I see this immediately) – this remains true when I refresh the page.

Can you confirm if your are experiencing something other than this, or if I’m misunderstanding the problem?

Thanks!

[Barry]

Hi! Unfortunately we can’t guarantee compatibility with every plugin out there and WPML is known to be a tricky one to integrate with. We do hope to set aside to investigate if there’s anything we can do differently at some future point (or if there are any recommendations we might make re WPML) – but at this time I’m afraid that right at this time there isn’t much we can offer here.

[Barry]

Hi James,

Once an event is imported it will not automatically be updated if you make further changes to the ‘source event’ on Facebook itself … does that clarify things/can you provide more detail on the problem you are facing?

[Barry]

Hi!

That’s an interesting question but, I’m afraid, not one where we can offer too much direction. Using credits instead of conventional transactions is something that I don’t believe WooCommerce facilitates by itself – though there may be an addon that provides this sort of functionality.

The ticket products themselves are, at their heart, simply WooCommerce products – so in more general terms (such as applying promotions) you should be able to do most things that you can with WooCommerce products generally.

Does that help/clarify things?

[Barry]

Hi – great question!

A license primarily exists to provide you with access to automated updates and support: it doesn’t add any further functionality.

Usually what we recommend in this scenario is simply using categories, which would allow you to categorize some events as school events and some as hot lunches (or whatever suits your circumstances) – and simply link directly to the relevant category views from your nav menu, ie:

• example.com/events/category/school/
• example.com/events/category/hot-lunches/

Does that help?

 

[Barry]

Hi!

There is a hook in place to help with just this sort of problem – tribe_ical_properties – and it’s basic usage is as follows:

add_filter( 'tribe_ical_properties', 'modify_ical_output' );

function modify_ical_output( $ics ) {
	$find_this = "X-WR-CALDESC:Events for {something} \r\n";
	$replace_with = ''; // Remove completely
	return str_replace( $find_this, $replace_with, $ics );
}

Does that help here? It should certainly remove the need to modify core plugin code and reinstate your changes with every update.

[Barry]

Hi – great question!

Yes, you can use WooCommerce (or one of our other ticketing solutions) but this typically would indeed require the customer to go through a checkout process. Upvoting this request on UserVoice was definitely the right course of action though – that helps us to prioritize new features and functionality.

Is this something that is being worked on?

It’s not something we’re working on right at this moment, but definitely do follow our product news stream as we try to keep our users updated about forthcoming changes and new features there 🙂

 

[Barry]

Hi gfh,

Sorry for the delay in responding – just for future reference though please note bumping threads can, unfortunately, make them appear fresher than they really are and so can regrettably result in you moving down the list of threads waiting for staff attention.

I have 30 event tickets for sale. We have three levels of people that may purchase them.
General Admission is $200
Gold Members pay $150
Platinum Members pay $100
I don’t care who purchases but I can only sell 30 total tickets. How can I set this up?

Pooled inventory isn’t currently supported, I’m afraid, so this would really be something you’d have to drive forward through some custom dev work. If Gold or Platinum members are going to be authenticated users (ie, they will be logged in at time of purchase) you could probably add a little logic to selectively hide the other ticket types.

Automatically adjusting stock levels is a little trickier – but again should be feasible. On our end, I’d definitely recommend checking out the Themer’s Guide and Technical Docs if you haven’t already done so.

Good luck 🙂

[Barry]

Hi,

I’m sure that’s possible but as it’s really a custom development question/a matter of integrating a third party plugin we’d need to mostly leave this one up to you.

You can certainly modify the event organizer link, though: take a look at our Themer’s Guide to learn about safely overriding and customizing templates and from there you’ll probably be interested in making some amendments to the views/modules/meta/organizer.php template (or indeed you might take a different approach and use the tribe_get_organizer filter if you prefer working with that sort of paradigm).

Does that help?

[Barry]

Hmm, sounds like a permissions issue.

Can you try manually removing the existing The Events Calendar directory (…wordpress/wp-content/plugins/the-events-calendar/) and then install a fresh, up-to-date copy?

Does that help?

[Barry]

Hi – sorry you’re experiencing this. I think it may be a known bug you’re up against, unfortunately. Can you try working around it by adding the following short snippet to your theme’s functions.php file?

add_action( 'pre_get_posts', 'fix_day_view_order', 100 );
function fix_day_view_order( WP_Query $query ) {
	if ( 'day' !== $query->get( 'eventDisplay' ) ) return;
	$query->set( 'order', 'ASC' );
}

[Barry]

Hi Chris,

I’m sorry you’re experiencing problems.

I visited your site, navigated to …/events and clicked on an event listed on June 19: the single event page loaded as expected. Can you confirm if you have already solved this, or if there are other steps I need to follow?

Thanks!

[Barry]

Hi – sorry it’s not working for you.

It ought to work of course, especially if it is UTF-8 encoded: can I ask you to share a sample CSV file (you can link to it from a private reply by uploading it to your WP site or Dropbox, for example) so  I can try to replicate what you are experiencing?

[Barry]

Hi!

A great starting point is our Themer’s Guide, which explains the basics for safely overriding and customizing our templates:

Themer’s Guide

In this case you’re probably going to be interested in the email.php template, the original being located in:

the-events-calendar/views/tickets/email.php

The trick is to work back from the ticket ID – available as $ticket[‘ticket_id’] within the loop. That represents a post which has a piece of post meta attached to it called _tribe_wooticket_product … in turn this is the ID of the underlying WooCommerce product and provides access to the ticket description:

$product_id = get_post_meta( $ticket['ticket_id'], '_tribe_wooticket_product' );
$product = new WC_Product( $product_id );
$description = $product->post_excerpt;

To save yourself from reinventing the wheel you might also leverage a library of existing code like this (unofficial) one.

Beyond that, we’re always interested in new feature requests if you think others would like to see this (or you could upvote any suitable existing feature requests).

Does that help?

[Barry]

Hi – sorry you’re hitting difficulties. Can you confirm if you are using a multilanguage plugin and, if so, which one?

[Author]

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