[Barry]

Hi Antonio,

Unfortunately there may have been a glitch in our most recent update – though it’s now been resolved.

What I’d recommend here is grabbing a fresh copy of The Events Calendar, which should replace your existing copy.

If you are unsure how to do this, you could alternatively deactivate then delete the plugin through the plugin admin screen – then simply re-install and re-activate it. (Please do backup before running through these steps!)

Thanks for your patience and let me know if that helps 🙂

[Barry]

Hi Andy,

I think my concern is, if we do not have caching (something affecting what is returned from wp_count_posts()), and there is to be a 1 to 1 correlation between that query and All Events counts, where is this disconnect?

I was unable to replicate the same problem originally; but your test result is an interesting one. What do you see if you re-enable our plugin (and remove/comment out that snippet)? Are the post counts still out?

Also, I only see “Trash Series” when hovering over events in that listing. I do see “Edit Single” which warns me I am “about to break this event out of it’s series” – does that give any additional insight/leads to the issue?

Could it be that, having removed a number of expired single and recurring events (noting that the parent events would have been left in place) you have paged to a part of the list that only contains parent events?

In other words, within this part of the list are you seeing examples of two events from the same series, where both have a Trash Series link? If so, it certainly sounds like something has gone wrong somewhere along the line.

Are you in a position to share a copy of your database? If possible, could you upload it to Dropbox or even to your site or some other publicly accessible place – and share the URL by private reply?

Thanks!

[Barry]

This effectively takes us back to square one.

Let’s roll back a bit and make sure we’re both on the same page before we go any further as I’m worried we’re slightly out of sync with one another.

• You originally contacted us because of performance problems and one of our recommendations was to clean up expired events
• For some reason it sounds like automated removal of expired (recurring) events is not working as expected
• We can come back to the above, but what you went on to ask for was a means of manually removing any expired events – and the most recent set of problems seem to have stemmed from that action

Directly modifying the database isn’t something we’d generally recommend, but you had noted you were comfortable working with SQL and would take full responsibility for your actions in terms of taking this step.

Unfortunately, it seems something did go wrong in that the post counts for events were thrown out of whack. The next recommendation was to rollback that piece of work (ie, restore your backup) and remove expired events manually, through the user interface.

Can you confirm that you did indeed restore your backup? If so, the post count (of 21k events) was presumably accurate once again (as all 21,000+ events must have been restored). At one point did it fall back out of sync?

[Barry]

Hi Andy,

Thanks for the update.

Based on your recent tweet I appreciate that you are concerned about the speed of support here on the forums – all I can really say is that we try to reply as quickly as we can.

During the working week we aim to provide responses within a 24hr window, but I think this topic demonstrates nicely that we frequently exceed that target by quite a large margin (though there were admittedly one or two longer delays due to outages over the Christmas/new year period at the start of the topic) and same day responses within the space of a few hours are not uncommon.

If you still have concerns about the frequency or level of support we provide then we’d be happy to discuss that in more detail, however I would not wish to derail this topic – for that reason I’d invite you to email us with any non-technical or customer service related concerns:

support [at] theeventscalendar [dot] com

Thanks and I’ll follow up in a separate reply with regards to the current technical problems you are experiencing.

[Barry]

Hi Renee,

I’m sorry to hear you have been hitting up against difficulties.

Do you currently have any live examples of the problem – if so, could you share a link to the event as it is on your website and to the corresponding page on eventbrite.com?

Thanks!

[Barry]

Hi bruciebruce,

Thanks for posting!

The code you shared was slightly mangled – though I did my best to clean it up – so it may not perfectly match what you originally posted. Please note in future it’s usually best to share code by linking to Gist, Pastebin or some similar service 🙂

So for some reason MySQL is taking the string 342e880385 and is viewing it as a double precision number (probably because of the lowercase e in the middle).

Without knowing what the target schema looks like I’m not quite sure why that would be; but perhaps it is a quoting issue and you need to revise your insert statement/make use of properly prepared statements?

Have you written a custom script to perform this task or are you using standard tools like mysql / mysqldump on the command line?

Unfortunately, for a task like this, we’re probably not going to be able to provide too much assistance as its really a SQL/migration issue rather than a functional or operational issue with our plugin.

[Barry]

Hi Dominic,

That does sound rather odd.

Unfortunately, though, we do not provide technical support here in the pre-sales forum. So while we’re happy to help, I’d ask that you either:

• Post in our wordpress.org forum – which is open to all users
• Or, if you have purchased a license key, you can log in and post in our premium forums instead

Thanks!

[Barry]

Hi Samuel,

Thanks for getting in touch.

To make changes like these you would have to implement a number of small customizations. The best starting point is our Themer’s Guide, which explains how to safely override our default templates.

You may also want to browse our technical docs where you can find details of functions like tribe_get_start_date() – which you could use when detecting if an event has already started or not (ie, by comparing it to the result of current_time() or similar).

Once a multi-event has been greyed out in the calendar and not allowed to be clicked, can an alternative image be shown when mousing over the event? Something such as an image that shows “SOLD OUT” or etc?

This sort of thing is not directly covered in the Themer’s Guide, but if you open up views/month/single-event.php you will find fairly comprehensive instructions on how to modify the month view tooltips 🙂

Thanks and good luck!

[Barry]

Hi Nicolas,

If that’s incorrect, we’d love it if you could submit a correction 🙂

Please see this post for details of how translations work in The Events Calendar. It sounds like, in this case, the translation is currently something like this:

Précédent %s

The %s symbol is a placeholder that is replaced with “Events” – or a translation of “Events”, ie “Événements” – when the text is displayed. In this case, you probably just need to flip it to:

%s Précédent

Does that help?

[Barry]

Hi Antonio,

I’m sorry to hear that you are experiencing difficulties.

It looks as though the list of events that should appear on the venue page starts – but then ‘cuts out’.

Would it be possible for you to temporarily turn off caching (it looks as though you are using W3 Total Cache), then enable WP_DEBUG and finally reload the single venue page – then look out for errors (which might help us to pinpoint the source of this problem)?

Thanks – let me know how you get on 🙂

[Barry]

Hi @tigertoertchen,

Thanks for posting!

It seems to work for me (and I’m not aware of others reporting difficulties with this). Is it possible you added the theme override in the wrong location?

Can you also give me an idea of what things you changed within your theme override and provide a link (by private reply if you prefer) where I can see your list view?

[Barry]

Hi Marblanc,

Thanks for posting!

I’m not completely sure what you mean – but in any case we don’t actually provide technical support here in the pre-sales forum. What you want is probably possible, but if you need further guidance please either:

• Post in our wordpress.org forum – which is open to all users
• If you have purchased a license key you can log in and post in our premium forums instead

Thanks!

[Barry]

Hi @spiritsandsplatters,

I’m sorry to hear that you are experiencing difficulties.

Unfortunately, we do not offer telephone support: all support is delivered here on the forums wherever possible. Please also note that I’ve relocated this topic from pre-sales to the Event Tickets Plus forum, however the URL should remain the same.

Could you please provide a copy of your system information, which you can share by private reply? This will give me a range of potentially useful information that I can use to help diagnose the problem.

Can you also break down where you are seeing the error message and give some concrete examples of how each product is being ‘screwed up’? We want to help, but to do that we need as much information as possible.

Thanks!

[Barry]

Can you share your code (and let me know which file it is in) and also share a screenshot of your additional field settings?

Please consider linking to Gist or Pastebin when sharing your code – it’s a lot easier to read there than when it is pasted directly here in the forum – and, as you cannot upload images here, please share your screenshot by hosting it on your WordPress site or some place else (and simply link to it in your next reply).

Last but not least, though I can take a further peek at this, please do note that custom dev tasks are really something we need to leave in your hands and you should treat any code we share here for these kinds of things as a starting point/rough outline only 🙂

Thanks!

[Barry]

Thanks!

I’m not sure what you mean by Events Ticket Plus. It’s my understanding we are using WooTickets. ?

Event Tickets Plus replaces WooCommerce Tickets and – though its clear now I can see your system information – initially I was unsure if you were using that plugin or WooCommerce Tickets itself (which is no longer actively being updated – though you can still use it).

In each instance, the customer DID intend to purchase but WooTix says the order was cancelled.

Does this happen to all orders, or just a few?

Do you have any non-ticket products that you sell and does the same issue crop up with those? Unfortunately, I suspect that we may not be able to offer too much help here as the order process is all in the hands of WooCommerce itself, rather than our own plugins.

Have you been able to touch base with the Woo support team at all? What were their thoughts on this?

[Author]

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