[Barry]

Yep no problem – let me see if I can replicate this and I’ll get back to you.

[Barry]

Hi Dave, I think this is simply because the browser (I viewed this with Chrome for instance) cannot fit the table into a smaller area, hence it is “spilling over”.

Word like “calligraphy” for instance can’t be broken across multiple lines and it exists in every column. Even if there is a clever CSS trick to limit the width to no more than 500 pixels (for instance) then that is going to impact severely on readability here. So what we would have to do is workaround this in some other fashion.

One way would be to serve the calendar using a full-width theme template, if that is supported by your theme (or if not then perhaps you could create this).

Another would be to replace this with something rather like the mini-calendar produced by our calendar widget, which is designed to fit into smaller spaces by omitting information contained in the full size calendar: you could also customize the existing calendar to approximate this.

Some great resources I would advise reading up on before taking this further include:

• Themer’s Guide for The Events Calendar
• Doing Template Overrides (tutorial)

[Barry]

Thanks for the feedback Christina, it’s really fantastic to hear such a great vote of confidence.

[Barry]

Hi Max! Just for future reference, if you could post code using a service like Gist or Pastebin and link back here it is often easier to read – currently the forum doesn’t work nicely when code is posted directly.

I think the basic problem you are going to have here is that WordPress itself isn’t designed to handle events, that of course is why we have The Events Calendar!

But if you want to query events and still take advantage of all The Events Calendar’s goodness (retrieving only upcoming events for instance is a solved problem) then you should consider querying via the tribe_get_events() function rather than trying to work directly with WP_Query.

[Barry]

No problem at all 🙂

[Barry]

Hi Ray! Although the the method you looked at (Event_Tickets_PRO::eventBriteTicket()) hard-codes in the iframe it is itself functioning as a filter and so you could do a number of different things here:

• You could filter it’s output and make changes that way
• You could unhook it and replace it with your own filter: that way, if you know of a means by which the Eventbrite iframe is unnecessary you could put that in place

The hook in question is tribe_get_ticket_form – so you’ve got a huge amount of flexibility here, you could replace the current ticket box entirely or you could simply append and prepend new content to it.

You’ve also raised a good point about the Eventbrite Tickets product page – it could be that it’s a touch misleading since people may assume they can easily style the content contained in what turns out to be an iframe. If that’s the case we could certainly consider revising it.

[Barry]

OK – that’s a possibility I will look into. Are you in a position to activate Events Calendar PRO/is there a reason you have not done so?

[Barry]

Hi Fred, can I just check two things with you: first, you said that you never see the Use New Organizer option – what you should see is something like this http://imgur.com/yemYZ … can you confirm that isn’t present?

Secondly, if you select a pre-existing organizer (this screenshot http://imgur.com/CRcQ3 shows what I mean) is there still a problem? Or is that dropdown not visible for you?

I’m just trying to get a full picture of this 🙂

[Barry]

Excellent, well we’ll chalk this one down as having been resolved then. Possibly a permalink/rewrite flush issue.

In any case, I’m glad to hear it’s working for you.

[Barry]

Hi Frederick, I absolutely agree you shouldn’t have to jump through any hoops in the way you’ve described. However I wonder if you could give a little more information so that we can try to replicate this?

Here’s what I have already tried:

• Created an organizer on Eventbrite called Tom Thumb
• Created an event from within WordPress/The Events Calendar
• Selected Use New Organizer and provided the name Tom Thumb
• This was published with no issues and showed up on Eventbrite as expected

Is there anything I would have to do differently here to replicate this? What version of our plugin are you using?

[Barry]

How strange. So you’ve got everything working again?

[Barry]

Can you suggest/request to your devs that the update procedure should check for a license key and report that the license key needs to be entered, if needed, please?

Awesome point – it could be that this is already logged for future consideration, but if it isn’t I’ll certainly add that to the list.

I had to change the settings > Template tab from Default .. Page to Default Events Template to make the calendar and events list view full-page width like I had before the update. So, could you ask your devs to ensure that the Template settings are retained, please?

Yep: this is a known issue and a fix is in progress. We are very much aware that this has caused some distress and not a little inconvenience for many of our users – we’re definitely hoping to avoid this in the future.

[Barry]

That’s strange – events/month ought to work: some troubleshooting steps you could run through (to try and figure out if something else is causing a conflict here) include:

• Temporarily switching to a default, unmodified theme such as Twenty Eleven
• Ensuring your Modern Tribe plugins are all up to date
• Deactivating (again temporarily) all other plugins
• Test to see if the problem still happens; if this fixes the problem then reactivate everything one-by-one, checking to see if the problem has returned

Can you also confirm what your permalink settings are and (if they are something other than this could you try setting them to “/%postname%/”)?

An alternative strategy would be to further customize the widget: I see you (or your designer?) has already done this so if all else fails it’s possible we could change the link at the bottom of the widget output, however it would be preferable to get everything working properly.

Thanks for contacting us – I’m sure we can get to the bottom of this 🙂

[Barry]

Hi Robin – you would need to do something called a template override. Some essential reading before you get started:

• Themer’s Guide
• Tutorial: Template Overrides

Please do take the time to read over those and other resources made available – however in essence the idea is to create a folder within your theme’s directory (called “events”). You can then place inside that new folder any templates that you wish to customize.

In this case you are probably most interested in single.php – which you can copy from the plugin directory:

wp-content/plugins/the-events-calendar/views/single.php

You would then copy this so that a copy can be found here (substituting whatever the actual name of your theme is for “your-theme”):

wp-content/themes/your-theme/events/single.php

And edit away! For example, the code that generates the “Update: (date)” text looks like this http://pastebin.com/6hQmv8gG and you can quite simply remove it.

Hope that helps!

[Barry]

Hi Bob, sorry to hear that this hasn’t been a pain-free process for you.

The latest version of Events Calendar PRO is 2.0.9: so if you can’t seem to get that version by following the regular update path the first thing to check is that your license key has been entered in Events > Settings > Licenses (then try again if it wasn’t).

If that doesn’t help then something other people have found resolves this is to manually upload the latest version of our plugin(s), overwriting the existing copy (or copies, if you have several Tribe plugins installed).

I don’t want to lose any settings due to the upgrade. Please confirm that this is a bug needing fixing.

There is an issue whereby settings are dropped (at least, they revert to the defaults) upon updating. This is a known bug and our devs are aware of it – in the interim I’d suggest making a note of any custom settings so that you can quickly restore them.

[Author]

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