[SOPHIE]

Thanks for the link for non-profit organisations: I love working with non-profits so it might come handy in the future. It’s great news.

So the Events Calendar PRO (which I understand does recurring events) does NOT work with Woocommerce?
i.e. Only your Woocommerce events plugin works with WooCommerce websites?

I’ve been looking for that information on your site but can’t find it.

Many thanks
Sophie

[SOPHIE]

sorry 1 more thing: a valuable customer feedback we have:
“My only suggestion would be around reviewing a booking once you’ve added it to your cart. Right now, when you go through and select dates to save before paying, you can’t see the dates you’ve selected once they’ve been added so I just had to hope I picked right when paying. Does that make sense? For instance, I wanted to make sure I hadn’t selected any Thursdays by mistake, but I couldn’t do that once I had them in the cart. It also didn’t provide a detailed receipt so if I show up on the wrong day again, just tell me! 🙂 Overall though, I think it is a very well designed system.”
I am a UX designer. I go through carts regularly. I think users now expect a lot of transparency and flexibility in cart funnels (think Amazon), so I think the above comment (i.e. once you’ve selected a date, you can’t double check it in the cart) makes sense. And on top of that, users (like me and the above) do not receive the Ticket (with events details).
I have added a note above the Book button to encourage users to check their Spam folders. But I can’t guarantee they will do it. So, if they are like this customer and myself, They will have absolutely no way to double check their booking (other than check their Spam folder).

many thanks

[SOPHIE]

Hi Jami:
so you mean that each customer should white list the email address used to send the ticket to them?
FYI the email address (used to send the Ticket) is already in my contacts, and the ticket still went to my Spam, so I had to create a filter. It’s quiet an annoyance because: 1-users may not read the advice to check spam 2-filtering is even more complicated/unusual than just adding to contact list.

it happened to me and to several customers. they book a ticket and don’t have a confirmation of the date/venue/time.

COuldn’t u include the Events details (date/time/venue) in the Payment confirmation? it would be much more efficient.At the moment, the system sends 3 emails to users: 1 to confirm booking, 1 to confirm payment, 1 is the Ticket : it’s a lot.

I found this thread (but not sure it could help me): https://theeventscalendar.com/support/forums/topic/emails-from-woocommerce-tickets-straight-to-spam/

many thanks
S.

[SOPHIE]

I meant: “adding it to their contacts list”

[SOPHIE]

Just checking: asking users to add the email address that sends the ticket & other confirmations is sufficient? isn’t it?

I’m asking because I’m often exchanging emails with this email address, so I don’t understand why it’s sent to Spam. FYI The reason for going to spam on the email says: “this email may have not been sent by ‘the email address’ ”

thanks

[SOPHIE]

Jami, thanks very much for the prompt response – we were starting to worry!
I found a Ticket in my spam folder (I did try the system to understand what’s going on).
we’re going to have to warn users about this potential issue.

thanks

[SOPHIE]

Hi:
1- I have the same issue (I have Events Calendar for Woocommerce): I never get an email confirmation with the ticket in it. All I get is an email confirming the booking, but without the Ticket details (date, venue, time) in it, so it’s kind of useless for users.
I have deactivated un-used plugins. I have many plugins, so having to get rid of them all (to test for incompatibilities) is a huge issue.
2- Could u let me know what information is contained in the ticket email? I want to make sure the event details are in there (time, date, venue of the event)

I have a Woocommerce template, so I did not expect this big issue.

Thanks

[SOPHIE]

hi; sure, woocommerce is active.

http://www.bloomsburybeginnings.org/event-calendar-screenshots

does that help? (2 screenshots on this page – above link)

thanks

[SOPHIE]

I have the same issue but I dont think I have the WPML plugin (I searched all plugins – does not seem to be there). How can I see the tickets on an individual Event page?
http://www.bloomsburybeginnings.org/event/workspace-at-calthorpe-project-20-march/

I tried de-activating woocommerce, it did not work.

thanks

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