No ticket (visible to visitor) on an event page (despite having input events)

[SOPHIE]

I can’t see the list of tickets on an event page – users can’t buy tickets (although on this event below I have entered about 6 different tickets, no ticket image).
http://www.bloomsburybeginnings.org/event/workspace-at-calthorpe-project-20-march/

If WPML was a potential cause: I don’t think I have the WPML plugin (I searched all plugins – does not seem to be there).

I tried de-activating woocommerce, it did not work.

[Barry]

Hi Sophie,

Sorry to hear you are experiencing difficulties.

If you don’t have WPML installed/activated (you can check this out by visiting your plugin admin screen) then that is almost certainly not going to be the cause.

Can I ask you to share a screenshot of the ticket settings (from within the event editor) – though you can’t directly upload files here, you can upload them to your own WordPress site/Droplr or similar and share the link here.

I’m particularly interested to know what your start/end sale dates are.

I tried de-activating woocommerce, it did not work.

WooCommerce must be activated for WooCommerce Tickets to operate, so yep let’s leave WooCommerce activated 🙂

Thanks and let me know how you get on!

[SOPHIE]

hi; sure, woocommerce is active.

http://www.bloomsburybeginnings.org/event-calendar-screenshots

does that help? (2 screenshots on this page – above link)

thanks

[Barry]

That helps a little 🙂

So if you hover over those events (listed in the first screenshot) you should be able to expand them one by one and edit them within the event editor: this will let us see what the start/end sale dates – and various other properties – are set to.

Could you give that a try for the first event and share what you see?

[Barry]

Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!

[Author]

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