[Nico]

Hey Marc,

I’m glad to hear this is solved for you as well 🙂

@Kristi, please take a look at Marc’s feedback, maybe you are in the same spot? If not please do open a new thread so someone in the team can look into your particular issue.

Thank you all for your feedback! I’ll be sure to let the dev team about it and see if something can be done to make the license key tab ‘safer’.

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hey Sam,

Glad I could help you out 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

This reply is private.

[Nico]

Hey Amie,

Thanks for the thoughtful reply 🙂

1. I’ll create the corresponding Bug Report for this issue. I’ll let you know if I have a timeline of any information about this issue after sharing the bug report with the product manager.

2. I’ll look logging this bug as well, it seems to relate with what you described in #1. Saved imports should respect the date range / search you’ve made to the original feed when saved.

3. Yeap! This feature is designed to prevent recurring saved imports to re-create deleted events. This ‘deleted events’ are stored in the database, so re-installing the plugin won’t help to clear that data. Here’s a snippet you can add to your theme functions.php file -located at wp-content/themes/your_theme/:

/*
* Prevents iCal importer from saving a copy of "deleted" events
* This means when you rerun an import, it will reimport any events you previously deleted
*/
function tribe_ical_dont_save_deleted () {
$ical_importer = Tribe__Events__Ical_Importer__Main::instance();
remove_action( 'before_delete_post', array( $ical_importer, 'deletedEventSave' ) );
}
add_action( 'wp_loaded', 'tribe_ical_dont_save_deleted' );


On the same note I can provide a snippet to clear out ‘deleted events’ records from the database, please let me know if you think it will be necessary.

Thanks a lot for your patience on this,
Best,
Nico

[Nico]

Hi there folks,

Thanks for getting back to me on this!

@terrizsolo, thanks for confirming this is working now. Sometimes update notices don’t show up well for some sites and it’s necessary to go to ‘Dashboard > Updates’ instead. Regarding the version numbers: the first two number indicate the version of the plugin -3.12- which should be the same for all The Events Calendar plugins, and the third number is used for maintenance releases. If you notice your license don’t get saved or they get cleared out by an update please let us know in the forums.

@Kristi, sorry to hear about it 🙁 If you are hitting ‘Save Changes’ and doing everything as described we need to troubleshoot your case in deepth. Can you please open up a new thread for this? Link back to this one so you don’t have to explain everything twice! Can you please follow the steps described in our Testing for conflicts guide? Make sure to include the result of this test so we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

@Marc, I’ll leave this thread open so you can follow-up when you have some news on this,

Cheers,
Nico

[Nico]

Hey @laughmasters,

Thanks for following-up with some much ‘evidence’ 🙂

You are not seeing the hover because you need to create a ticket first. Go ahead create a ticket and let me know if the hover is there when you are on top of the ticket title.

Regarding the code, Can you make sure it’s in place? It’s working on my end and don’t see any reasons why it shouldn’t. If it doesn’t we may need to take some additional steps to trouble shoot this.

Please let me know about those,
Best,
Nico

[Nico]

Hi Adam,

Thanks for following up on this once again, and thanks including the screenshots!

I’m somehow able to reproduce the error you shared. I’m not getting the same exact result but getting other issues and all instances are not created. I’ll make a couple of additional tests before logging this, but I can confirm this a bug for sure!

I’ll be back on this shortly,
Best,
Nico

[Nico]

Hi there Brian,

Thanks for following-up on this!

I’ve tried this locally and I was able to import the event as you say, and when trying to update the event information I do see the ‘error’ you mention. I think this is the way it works, you can import an EventBrite public event, but you are not allowed to edit the information in it. That’s why the event gets updated in WordPress but cannot push the edits to the EventBrite Event.

One thing you can do here is to disconnect the synchronization with the ‘EventBrite Event’ (‘Leave this event associated with eventbrite.com?’ option under the tickets box in the event edit screen), the downside on this is that the ticket form will be removed as well.

Please let me know if this makes sense to you,
Best,
Nico

[Nico]

Hi Jason,

Thanks for following up on this! Sorry for the delay on my reply, this was incorrectly marked as waiting for your feedback so it was out of my radar until now.

Reviewing your site I notice you are using this theme: http://themeforest.net/item/church-and-events-responsive-wordpress-theme/7028545 and the countdown seems to be integrated with the theme itself. I also note there’s a javascript error present in the browser console when viewing a ‘Single Event Page’, that might be causing the countdown to fail. Maybe you can disable the plugin generating the error (wp-masonry-layout-pro) and checking if this is solved.

Yes we have switched themes, as I noted in my original post

Thanks for confirming this! Was the countdown widget visible when using default theme and no other plugins active? Was it working?

I’ll continue to help on this one, but Have you tried to contact the theme author on this? It sounds like a theme related issue.

Please let me know,
Best,
Nico

[Nico]

Hi Anthony,

Glad to hear we are finally at a good spot here 🙂

Just to clarify it won’t re-import deleted events, but it will update existing one.

To prevent iCal Importer from saving a record of deleted events, just add this snippet to your theme’s functions.php file:

/*
* Prevents iCal importer from saving a copy of "deleted" events
* This means when you rerun an import, it will reimport any events you previously deleted
*/
function tribe_ical_dont_save_deleted () {
$ical_importer = Tribe__Events__Ical_Importer__Main::instance();
remove_action( 'before_delete_post', array( $ical_importer, 'deletedEventSave' ) );
}
add_action( 'wp_loaded', 'tribe_ical_dont_save_deleted' );


Regarding the events that had been already deleted and need a re-import, you can do a search on the ‘wp_posts’ where ‘post_type’ is ‘deleted_events’ and delete the found rows. The query will look like this:

// search the posts
SELECT * FROM wp_posts WHERE post_type = 'deleted_event';
// delete the posts
DELETE FROM wp_posts WHERE post_type = 'deleted_event';


Please note that this can’t be undone, so I would recommend backing up your database first.

Best,
Nico

[Nico]

Hey Mark,

Don’t worry at all 🙂 That’s why we are here buddy!

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hey Dan,

Stocked to help you out on this one 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hey Brendan,

Glad to hear this made the trick here 🙂

The ’20’ is the new length for the excerpt – you can change that to fit your needs. While the ‘999’ specifies the order in which this filter will be executed – kinda technically thing. If you are interested you can read more about it here: https://codex.wordpress.org/Function_Reference/add_filter

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hi Laurie,

Thanks for reaching out and for you interest in iCal importer!

When you re-import a feed the existing Event data will be overwritten with the updated event data (dates, description, etc). Additional data (like image or taxonomies) will be retained, also when importing you have the ability to set a category for the imported events.

I think the best in this cases is to try out the product with your data sets. This is the only way you’ll know for sure if our product works for you. We have a 30 day refund policy so you can buy the product and test your workflow – in case it doesn’t fit your needs you can ask for the refund.

Please let me know if this answers your question,
Best,
Nico

[Nico]

Hi @communityanswers and @ashlandartcenter,

Thanks both for reaching out to us on this!

When ‘Custom Recurrence’ was introduced a couple of releases ago, the field for recurrence description was replaced by the automated message you are pointing out. This resulted inconvenient for some of our users so we decide it was a good idea to bring this field back. This ‘fix’ will be included in the upcoming release of Events Calendar PRO which will be released next month.

Do you think you can wait until this is added back in next release? The other option is to downgrade the plugins to a previous version where this was still working.

Please let me know if this answers your question,
Best,
Nico

[Author]

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