[lindsayhanna17]

Thank you so much!

I was able to test on a staging site and then update on our live site. The update solved the issue.

Thanks again.

[lindsayhanna17]

Thank so much! Things are working for me now as well. I appreciate the quick response and solution.

[lindsayhanna17]

I’m not sure if this helps lead you in any direction but tonight I tried updating the free Event Tickets plugin and all of the ticket options disappeared on the events pages. I’ve again reverted back to the previous version of the plugin.

I’m also getting the following message under the Events Calendar PRO

“There is new version of The Events Calendar PRO available but your license key is out of installs. Visit the Events Calendar website to manage your installs, upgrade your license, or purchase a new one.”

From what I can across in the forums, this may be because I wasn’t able to update all plugins. I definitely don’t have this plugin installed anywhere else, nor have I tried.

Not sure if any of this information is helpful but thought I should pass it along.

[lindsayhanna17]

Thank you! I appreciate anything you can do.

[lindsayhanna17]

Hi there

After troubleshooting with the theme developer, they had suggested disabling all caching plugins which we did (including at the hosting level) but I continue to experience the issue. They have now directed me back to the plugin developer as they believe this issue is with the plugin.

I should also note that I’ve reinstalled the older version of the plugin on my site for the moment as I need the form to continue functioning properly. I do have WP Staging installed if that is of any help.

I checked the console and I am receiving error messages that were reported by other users as well. I’ve attached a screenshot for you to see.

I appreciate any help you can provide me.

[lindsayhanna17]

I am experiencing the same issue. I have gone through all troubleshooting methods and determined that when I changed my theme I was no longer having the issue (the theme I was using is called TicketBox).

After troubleshooting with the theme developer, they had suggested disabling all caching plugins which we did but I continued to experience the issue. They have now directed me back to the plugin developer as they believe this issue is with the plugin.

I checked the console and I am receiving the same messages as above. Any advice you can give would be much appreciated.

[lindsayhanna17]

I am experiencing the same issue and am wondering if you have a solution to this issue? I noticed there were some private replies so I wasn’t able to see if there had been a resolution.

Thanks in advance.

[lindsayhanna17]

Hi There

Apologies for the very slow reply but it took a while before I could get to this. I was able to narrow this down to a conflict with the TicketBox theme. I will contact their support so they can look into the issue as they recommend your pluging.

Thanks again.

[lindsayhanna17]

Hi Jamie

I tested with the Twenty Seventeen theme and it does seem to be a theme issue.

I’m assuming, I will need to contact the theme’s support to take a look at the issue?

I tried clearing my cache and tested on another iOS phone and still not seeing anything.

[lindsayhanna17]

This reply is private.

[lindsayhanna17]

And just to update you, I reverted back to the previous version and the form is running now.

[lindsayhanna17]

Yes, that did the trick!

Thanks so much.

[lindsayhanna17]

Thanks for your quick response! Looking forward to the iOS app being approved.

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