[Lisa]

Hi Hunter,

How’s it going? Did you find anything yet?

Thanks!
Lisa

[Lisa]

Thanks Barry!

[Lisa]

Hi Hunter,

The URL is http://lemonberry.com/bihtest/

My testing does seem to be working without a EventTicketsPlus key though…??

The autocomplete works fine with cheque payment enabled, but not with Mollie.

Attached is the latest version of the Mollie plugin.

Thanks!
Lisa

[Lisa]

Thanks for your response Barry,

It appears that my client was mistaken with the duplications happening, and in fact the registrants are simply making duplicate bookings as they are not receiving email confirmations. I have since troubleshooted that it is a conflict between the Woocommerce PDF invoice plugin and Wordfence.

I do have a test site already on the go for 2 other current problems with this plugin conflicting with others. So many problems with this plugin since I implemented it on this site in September 2015 – my client has had enough – so very difficult to manage!

Thanks,
Lisa

[Lisa]

Hi Hunter,

Its a live site that is taking registrations regularly, so I can’t do that. My client is already at their wits end!!

Lisa

[Lisa]

Hi Hunter,

I’ve set up a test environment, installed the basic woocommerce plugin and Mollie extension and the events calendar, event tickets and event tickets plus plugins.

(Interesting that the zip file I just downloaded from your site for the-events-calendar.4.4.4 doesn’t install from within the wp-admin and gives a white screen and no sign of the plugin when refreshed – php error?).

Then I started looking at your information about license keys. I could test this on a local server, but it will mean I can’t test it fully as I need to be able to get through the payment options, and can forsee problems with this.

Can you please let me have a temporary license key for testing purposes?

Thanks,
Lisa

[Lisa]

Hi Hunter,

I have disabled all plugins that aren’t relevant to Events Calendar and Woocommerce (except Wordfence) and changed themes to twenty10 and the orders still don’t autocomplete with the woocommerce code added to the functions.php file.

I don’t know how to suggest to test this. I’m using Mollie as the payment gateway and see from other posts that most other people don’t have this problem!

These are the ticket settings:
When should attendee records be generated?
As soon as an order is created
Completed
-are ticked.

When should tickets be emailed to customers?
Completed
-is ticked.

The order sits at processing, and when you complete it manually it says in its status that the Order Status has changed from payment pending to complete, so could this be something? Payment is completed as expected through Mollie, so don’t really understand why it says payment pending..?

We don’t receive emails when the order is created, so having to check for orders manually so that we can complete them. Not ideal!!

Thanks,
Lisa

[Lisa]

Hi Hunter,

I have already seen the new Ticket Settings – it doesn’t help with the autocomplete however!

I have now added the code to the parent theme functions.php file and the results are the same. The order sits on processing and has to be manually completed.

Thanks for your assistance
Lisa

[Lisa]

Thanks!

[Lisa]

Hi András,

As a paying customer I would really appreciate more information than sometime next year. It is concerning to hear you have so many bugs open!

I appreciate that the events calendar is free, but I have invested in many of your additions and of course my time with this product, and this isn’t the only problem I’m encountering with Events Calendar & Woocommerce. As I explained before, my client has lost faith in your product and to be able to have ONE thing working correctly would be greatly appreciated.

Lisa

[Lisa]

Hi Hunter,

I have received a response from Woocommerce that suggests this is a bug in WordPress and so am watching up a ticket that is open about this and hope to hear some news soon.

https://core.trac.wordpress.org/ticket/34870

Thanks,
Lisa

[Lisa]

Hi,

This was an error that came up when a duplicated registration was shown last week.

From debug.log
[11-Nov-2016 06:04:27 UTC] WordPress database error Duplicate key name ‘location_type_code’ for query ALTER TABLE wp_woocommerce_tax_rate_locations ADD KEY location_type_code (location_type(40),location_code(90)) made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), call_user_func_array, WC_Install::check_version, WC_Install::install, WC_Install::create_tables, dbDelta
[11-Nov-2016 06:04:27 UTC] WordPress database error Duplicate key name ‘location_type_code’ for query ALTER TABLE wp_woocommerce_shipping_zone_locations ADD KEY location_type_code (location_type(40),location_code(90)) made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), call_user_func_array, WC_Install::check_version, WC_Install::install, WC_Install::create_tables, dbDelta

Thanks,
Lisa

[Lisa]

Hi András,

Is there any news on when the update might be released?

Many thanks!
Lisa

[Lisa]

Hi András,

Many thanks for your explanation. Do you have any idea when this bug might be fixed? I currently have 3 problems with my events system on this client site, and the client is not happy!!

The other 2 problems are also nowhere near a solution, so would be good to give them a time frame on this.

OR, do you have the code, and where I might add it to give a quick patch for now?

Many thanks!
Lisa

[Lisa]

Yes it was…

😀
Lisa

[Author]

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