Lisa

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  • October 30, 2016 at 7:39 am in reply to: Duplicate registrations #1185021
    Lisa
    Participant

    Hi Hunter,

    Thanks for your reply.

    I’m still testing and looking through the debug logs.

    On another note – my client also drew to my attention to the problem that not all registrations are ending up in an attendees list. One of the registrations didn’t appear in the event attendees list at all, only as an order. Can you shed any light on why and how this happened?

    Thanks,
    Lisa

    October 27, 2016 at 5:37 am in reply to: Duplicate registrations #1183658
    Lisa
    Participant

    “…same set of rules of not supporting third-party conflicts”

    What 3rd party plugins are we talking about? I already explained that I had fully tested the problem without any other plugins turned on and as you state on your site: “Event Tickets Plus requires an ecommerce plugin to sell tickets. We currently support WooCommerce…” so if you could be more specific please? I have turned off all of the 3rd party conflicts and the problem is still happening.

    I’m going to turn on the debug later.

    Thanks,

    Lisa

    October 25, 2016 at 4:45 am in reply to: Duplicate registrations #1182364
    Lisa
    Participant

    Hi Hunter,

    I appreciate it is difficult to troubleshoot.. this is a client site, so I know only to well.

    I also can’t replicate the problem, but unless I find a solution (and as I said another duplicate was raised yesterday) I will need to find an alternative solution.

    The main reason why I went with your products is because the client also wants to have an online school, so I thought that this product would work the best as it would also work with Sensei (and therefore Woocommerce). If we do need to investigate alternatives, will I be entitled to a full refund?

    Do you think that Woocommerce might be able to help?

    Thanks,
    Lisa

    October 24, 2016 at 9:31 am in reply to: Duplicate registrations #1181970
    Lisa
    Participant

    The weird thing is, both invoices say paid and the correct amount, but as I say, it isn’t received twice in Mollie..?

    October 24, 2016 at 9:30 am in reply to: Duplicate registrations #1181968
    Lisa
    Participant

    This reply is private.

    October 24, 2016 at 2:14 am in reply to: Duplicate registrations #1181789
    Lisa
    Participant

    This reply is private.

    October 24, 2016 at 2:13 am in reply to: Duplicate registrations #1181787
    Lisa
    Participant

    I have done as requested and tested the orders without all the plugins enabled and I can’t replicate the problem at all. It doesn’t appear to happen on all orders, so have no idea how to proceed.

    Thanks,
    Lisa

    May 6, 2016 at 12:07 am in reply to: Events Not Displaying #1111329
    Lisa
    Participant

    I upgraded Sensei to version 1.9.6 and it has indeed fixed the problem.

    Thanks for keeping us informed Nico and thanks Sensei team for a fast work around.

    Lisa

    May 1, 2016 at 3:23 am in reply to: Events Not Displaying #1109264
    Lisa
    Participant

    Same is happening on http://birthinholland.com/childbirth-preparation-courses/english-birth-courses-rotterdam/ although I have disabled the Sensei plugin for now.

    Any information of when this will be resolved would be greatly appreciated!

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